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- Tasks: Provide compassionate customer service and administrative support in a healthcare setting.
- Company: Join Primary Care 24, a not-for-profit social enterprise dedicated to accessible healthcare.
- Benefits: Enjoy a competitive salary, NHS pension, annual leave, and wellbeing support.
- Why this job: Make a real difference in patients' lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and experience in call handling or reception roles.
- Other info: Flexible shifts with opportunities for career growth and community impact.
The predicted salary is between 18067 - 18067 £ per year.
Do you have customer service and administration experience? We are looking for a Care Navigator/Receptionist, which is a dual role in our Primary Care Hub and GP practices. You will provide excellent customer service to patients, carers, healthcare professionals and other services when making calls on behalf of PC24 GP practices and do so in a caring and compassionate manner.
Salary: £18,067.55 per annum
Location: Primary Care Netherley Health Centre
Contract: Permanent
Shifts: Various shifts Monday-Friday between 07.45‑18.30, 27.5 hours per week
What will you be doing:
- Provide care navigation call handling duties on behalf of the PC24 practices in line with PC24 processes and procedures.
- Open and close premises, complete security checks and ensure all clinical rooms are prepared.
- Ensure through effective communication that all calls are directed to the most appropriate clinician and/or service, identify and escalate any emergency callers to appropriate ambulance services.
- Ensure that all patients and visitors are greeted professionally and politely and attendance is logged through the system.
- Deal with any questions and queries that arise.
- Provide administration support to the wider primary care team and action and follow up calls to other services as required.
- Provide operational support to the onsite practice team and clinical team.
- Record all essential information in a concise and accurate manner using EMIS Web system processes.
- Liaise with other services to request any instructions given by the clinical team, ensure all information is logged.
- Understand local referral arrangements/pathways for holistic support from a wide range of sectors.
- Ensure patient confidentiality at all times.
- Be familiar with and adhere to PC24 Standard Operating Procedures.
- Be patient focused, showing patience, empathy and compassion via the telephone and face to face.
What do I need:
- Excellent verbal and written communication skills.
- Flexibility to work as a team and independently.
- An understanding of the importance of recording accurate data in a confidential manner.
- Great IT skills including all Microsoft package experience; EMIS experience is also desirable.
- Previous experience in call handling and reception positions.
About us:
Primary Care 24 (PC24) is a not-for-profit social enterprise established in 1990, delivering NHS contracts exclusively. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.
What’s On Offer?
- £18,067.55 per annum
- Permanent contract
- 27.5 hours per week
- 27 days annual leave (pro rata) – previous NHS service will be taken into account.
- NHS pension scheme
- NHS car fleet scheme
- NHS home electronics scheme
- Cycle to work scheme
- Eligible to apply for blue light card
- Colleague wellbeing package – includes a doctor line, access to Westfield rewards, wellbeing support and gym discounts.
- Colleague events
Come join our proud team! This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.
Medical Receptionist in Liverpool employer: Primary Care 24
Contact Detail:
Primary Care 24 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist in Liverpool
✨Tip Number 1
Get to know the company! Research PC24 and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Medical Receptionist, you'll need to be clear and compassionate. Role-play common scenarios with a friend or family member to boost your confidence before the big day.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at PC24.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Medical Receptionist in Liverpool
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for patients or clients in the past, so share specific examples that showcase your caring and compassionate approach.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills, especially when it comes to communication and administration.
Tailor Your Application: Take a moment to tailor your application to our job description. Mention any relevant experience with call handling, EMIS systems, or working in healthcare settings. This shows us you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do.
How to prepare for a job interview at Primary Care 24
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Care Navigator/Receptionist. Familiarise yourself with the job description and think about how your previous customer service and administration experience aligns with the role. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Communication Skills
Since excellent verbal and written communication skills are crucial for this position, prepare examples from your past experiences where you effectively handled calls or communicated with patients. Practise articulating your thoughts clearly and compassionately, as this will reflect your ability to connect with patients and colleagues alike.
✨Demonstrate Empathy and Compassion
In a healthcare setting, showing empathy is key. Think of scenarios where you had to deal with difficult situations or upset customers. Be ready to discuss how you approached these situations with care and understanding, as this will highlight your suitability for a role that requires patience and compassion.
✨Familiarise Yourself with Relevant Systems
If you have experience with EMIS or similar systems, be prepared to discuss it. If not, do a bit of research on EMIS Web and other relevant IT tools mentioned in the job description. Showing that you're proactive about learning new systems can set you apart from other candidates.