Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide compassionate customer service and administrative support in a healthcare setting.
- Company: Join Primary Care 24, a not-for-profit social enterprise dedicated to accessible healthcare.
- Benefits: Enjoy a competitive salary, NHS pension, and a wellbeing package including gym discounts.
- Why this job: Make a real difference in patients' lives while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible shifts available with opportunities for career growth.
The predicted salary is between 18067 - 18067 £ per year.
Do you have customer service and administration experience? We are looking for a Care Navigator/Medical Receptionist, which is a dual role in our Primary Care Hub and GP practices. You will provide excellent customer service to patients, carers, healthcare professionals and other services when making calls on behalf of PC24 GP practices and do so in a caring and compassionate manner.
Salary: £18,067.55 per annum
Location: Garston Family Health Centre
Contract: Permanent
Shifts: Various shifts Monday to Friday between 27.5 hours per week
Main duties of the job:
- Provide care navigation call handling duties on behalf of the PC24 practices, in line with PC24 processes and procedures.
- Open & close premises, complete security checks and ensure all clinical rooms are prepared.
- Ensure through effective communication that all calls are directed to the most appropriate clinician and/or service, identify and escalate any emergency callers to appropriate ambulance services.
- Ensure that all patients and visitors are greeted professionally & politely and attendance is logged through the system.
- Deal with any questions and queries that arise.
- Provide administration support to the wider primary care team and action and follow up calls to other services as required.
- Provide operational support to the onsite practice team and clinical team.
- Record all essential information in a concise and accurate manner using EMIS Web system processes.
- Liaise with other services to request any instructions given by the clinical team, ensure all information logged.
- Understand local referral arrangements/pathways for holistic support from a wide range of sectors.
- Ensure patient confidentiality at all times.
- Be familiar with and adhere to PC24 Standard Operating Procedures.
- Be patient focused, ability to show patience, empathy and compassion via the telephone and face to face.
What do I need:
- Excellent verbal and written communication skills.
- Flexibility to work as a team and independently.
- An understanding of the importance of recording accurate data in a confidential manner.
- Great IT skills including all Microsoft package experience; experience of EMIS is also desirable.
- Previous experience in call handling and reception positions.
About us:
Primary Care 24 (PC24) is a not-for-profit social enterprise established in 1990, delivering NHS contracts exclusively. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.
What's on offer?
- £18,067.55 per annum
- Permanent contract, 27.5 hours per week
- 27 days annual leave (pro rata); previous NHS service will be taken into account.
- NHS pension scheme
- NHS car fleet scheme
- NHS home electronics scheme
- Cycle to work scheme
- Eligible to apply for blue light card
- Colleague wellbeing package - which includes a doctor line, access to Westfield rewards, wellbeing support and gym discounts.
- Colleague events
This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.
Care Navigator and Receptionist in Liverpool employer: Primary Care 24
Contact Detail:
Primary Care 24 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator and Receptionist in Liverpool
✨Tip Number 1
Get to know the company! Research PC24 and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with patients and healthcare professionals, make sure you can express yourself clearly and compassionately. Role-play with a friend or family member to build confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the work culture and might even give you tips on how to stand out during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the PC24 team. Don’t wait too long; apply early to avoid missing out!
We think you need these skills to ace Care Navigator and Receptionist in Liverpool
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, especially in a healthcare setting!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and get straight to what makes you a great fit for the role.
Tailor Your Application: Take a moment to tailor your application to the specific role of Care Navigator and Receptionist. Mention relevant skills and experiences that align with the job description, showing us why you're the perfect match!
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy early if we receive enough applications, so get yours in through our website as soon as you can!
How to prepare for a job interview at Primary Care 24
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Care Navigator and Receptionist role. Familiarise yourself with the key responsibilities, such as call handling and patient interaction. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've demonstrated patience, empathy, and effective communication. Think of specific situations where you resolved issues or helped someone in need, as these stories will resonate well with the interviewers.
✨Practice Common Interview Questions
Anticipate questions related to your experience in administration and call handling. Prepare answers for questions like 'How do you handle difficult callers?' or 'Can you describe a time when you had to manage multiple tasks at once?' Practising these responses will help you articulate your thoughts clearly during the interview.
✨Demonstrate Your IT Proficiency
As the job requires great IT skills, especially with Microsoft packages and EMIS, be ready to discuss your experience with these tools. If you have any specific examples of how you've used technology to improve efficiency or accuracy in your previous roles, share those during the interview to highlight your capabilities.