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- Tasks: Provide compassionate customer service and support to patients and healthcare professionals.
- Company: Join a not-for-profit social enterprise dedicated to accessible primary healthcare.
- Benefits: Competitive salary, 27 days annual leave, wellbeing support, and gym discounts.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Strong communication skills and previous call handling experience required.
- Other info: Flexible hours with opportunities for personal and professional growth.
The predicted salary is between 16425 - 23000 £ per year.
Do you have customer service and administration experience? We are looking for a Care Navigator who will provide excellent customer service to patients, carers, healthcare professionals and other services when making calls on behalf of PC24 GP practices and do so in a caring and compassionate manner.
Salary: £16,425.05 per annum
Location: Primary Care Hub, Litherland
Contract: Permanent
Shifts: Monday – Friday 08:00–13:00 (25 hours per week)
Responsibilities:
- Provide care navigation call handling duties on behalf of the PC24 practices, in line with PC24 processes and procedures.
- Ensure through effective communication that all calls are directed to the most appropriate clinician and/or service, identify and elevate any emergency callers to appropriate ambulance services.
- Provide support to the wider primary Care team and action and follow up calls to other services as required.
- Provide operational support to the onsite practice team and clinical team.
- Record all essential information in a concise and accurate manner using EMIS Web system processes.
- Liaise with other services to request any instructions given by the clinical team, ensure all information logged.
- Respond to circumstances with a positive and flexible approach.
- Understand local referral arrangements/pathways for holistic support from a wide range of sectors.
- Ensure patient confidentiality at all times.
- Be familiar with and adhere to PC24 Standard Operating Procedures.
- Be patient focused, show patience, empathy and compassion via the telephone.
Qualifications:
- Excellent verbal and written communication skills.
- Flexibility to work as a team and independently.
- Great IT skills including all Microsoft package experience; EMIS is also desirable.
- Previous experience in a call handling position.
About us:
Primary Care 24 (PC24) is a not-for-profit social enterprise established in 1990, delivering NHS contracts exclusively. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.
Benefits:
- Salary per annum, DOE
- Contract Permanent, 25 hours per week
- 27 days annual leave (pro rata) previous NHS service will be taken into account.
- Cycle to work scheme
- Eligible to apply for blue light card
- Colleague wellbeing package – includes a doctor line, access to Westfield rewards, wellbeing support and gym discounts.
- Colleague events and a supportive team environment.
This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Navigator in Liverpool employer: Primary Care 24
Contact Detail:
Primary Care 24 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator in Liverpool
✨Tip Number 1
Get to know the company! Research PC24 and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Care Navigator, you'll need to be clear and compassionate on the phone. Try role-playing with a friend or family member to get comfortable with handling different types of calls.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local healthcare events. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the PC24 team.
We think you need these skills to ace Care Navigator in Liverpool
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, especially in a caring and compassionate way.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills.
Tailor Your Application: Take a moment to tailor your application to the Care Navigator role. Mention specific responsibilities from the job description that resonate with your experience, showing us why you're the perfect fit.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with PC24.
How to prepare for a job interview at Primary Care 24
✨Know Your Stuff
Make sure you understand the role of a Care Navigator inside out. Familiarise yourself with PC24's processes and procedures, as well as the local referral pathways. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Empathy
Since this role requires a caring and compassionate approach, be prepared to share examples from your past experiences where you've demonstrated empathy and excellent customer service. Think about specific situations where you went above and beyond for someone in need.
✨Practice Your Communication Skills
As a Care Navigator, you'll be handling calls and communicating with various stakeholders. Practise clear and concise communication before the interview. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts.
✨Be Ready for Scenario Questions
Expect to be asked how you'd handle specific situations, like emergency calls or difficult patients. Prepare by thinking through potential scenarios and how you would respond, keeping in mind the importance of patient confidentiality and effective communication.