At a Glance
- Tasks: Support change initiatives and collaborate with a creative tech team to drive innovation.
- Company: Join Primark, a people-first company with a dynamic culture.
- Benefits: Enjoy hybrid work, healthcare, 27 days leave, and lifestyle perks.
- Other info: Be part of a supportive team that celebrates individuality and growth.
- Why this job: Make a real impact in a fast-paced environment while developing your career.
- Qualifications: Degree or equivalent experience in Change, Transformation, or related fields.
The predicted salary is between 30000 - 40000 € per year.
Because we strive to put people first. Culture, our way. Technology at Primark. What’s a career at Primark all about? The positive impact you’re making, the experiences you’re having and the people you’re with. You’re our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way. Our technology team is actively shaping the next wave of advancements. Engaged with innovative initiatives, your expertise will propel our business into the future. Collaborating with a creative team of tech enthusiasts, you’ll contribute your unique skills to fuel our technological advancements.
What You’ll Do
- Support delivery of change initiatives at project/workstream level, working across multiple projects within the same functional area, contributing to impact analysis, stakeholder engagement, communications, training, and readiness activities.
- Conduct change impact assessments, stakeholder mapping, and data gathering, while supporting the preparation of communications, training content, and engagement materials to guide colleagues through change.
- Coordinate stakeholder sessions, workshops, and feedback loops, ensuring effective engagement and capturing insights on risks, resistance, and adoption themes.
- Assist with readiness assessments and adoption tracking, providing meaningful insights into progress, risks, and overall organisational readiness.
- Support execution of project-level change activities and timelines, including go-lives, hypercare, and surveys, while maintaining accurate documentation, reporting, and tracking.
- Collaborate closely with Change Managers/Leads, SMEs, and impacted teams to deliver a consistent experience, build strong relationships, and escalate risks, resistance, or key insights promptly.
What You’ll Get
This role is a hybrid opportunity, offering 2-3 days working from the office. People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best. Let’s talk lifestyle: Healthcare, pension, and potential bonus. 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria.
What You’ll Bring
- Degree (or equivalent experience) with 1–3+ years’ experience in Change, Transformation, PMO, Communications, HR, or related roles, including supporting project or change delivery activities.
- Familiarity with core change management concepts (impacts, stakeholders, training, communications) and experience preparing materials, documentation, and internal reports.
- Exposure (nice to have) to large transformations, technology deployments, or operational change, ideally within retail, FMCG, or other fast-paced environments, along with experience in survey tools, data gathering, or basic analytics and an interest in Change Management (certification optional).
- Strong organisation, coordination, and written communication skills, with the ability to create clear materials, interpret impacts, risks, and feedback, and maintain strong attention to detail.
- Ability to use data to generate insights (Excel, dashboards, survey tools), work with collaboration tools (Teams, Miro, etc.), build positive stakeholder relationships, and support reporting, workshop facilitation, and basic design (nice to have).
- Curious, proactive, and eager-to-learn team player who is comfortable working in ambiguous, fast-changing environments, and is energetic, reliable, and delivery-focused.
Does this sound like you? Great, because we can’t wait to see what you’ll bring. You’ll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we’re excited about our future - and we’re excited to develop yours.
About Primark
At Primark, people matter. They’re the beating heart of our business and the reason we’ve grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together.
If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.
All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss.
Transformation Change Analyst - Customer Availability employer: Primark Stores Limited
At Primark, we prioritise our people, fostering a vibrant work culture that encourages personal growth and innovation. As a Transformation Change Analyst, you'll be part of a dynamic team that values collaboration and creativity, with access to comprehensive benefits including healthcare, generous leave, and opportunities for professional development. Our hybrid working model allows for flexibility, ensuring you can thrive both in the office and remotely while contributing to meaningful change within a leading retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Transformation Change Analyst - Customer Availability
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Primark on LinkedIn. Ask them about their experiences and any tips they might have for landing the Transformation Change Analyst role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by diving deep into change management concepts. Brush up on your knowledge of stakeholder engagement and communication strategies. We want you to showcase how your skills align with what Primark is looking for, so practice articulating your experiences in these areas.
✨Tip Number 3
Show off your data skills! Since the role involves using data to generate insights, be ready to discuss any relevant experience you have with tools like Excel or survey platforms. Bring examples of how you've used data to drive decisions or improve processes in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Primark team. Let’s get you that interview!
We think you need these skills to ace Transformation Change Analyst - Customer Availability
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show what makes you unique and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application for the Transformation Change Analyst role. Highlight your relevant experience in change management and how it aligns with what we’re looking for. This shows us you’ve done your homework!
Showcase Your Skills:Don’t just list your skills; give us examples of how you’ve used them in past roles. Whether it’s stakeholder engagement or data analysis, we want to know how you’ve made an impact before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Primark Stores Limited
✨Know Your Change Management Basics
Familiarise yourself with core change management concepts like stakeholder engagement and impact assessments. Be ready to discuss how you've applied these in past roles, as this will show your understanding of the field and your ability to contribute effectively.
✨Showcase Your Communication Skills
Prepare to demonstrate your written and verbal communication skills. Bring examples of materials you've created, such as training content or internal reports, and be ready to explain how you tailored these for different audiences.
✨Be Data Savvy
Brush up on your data analysis skills, especially with tools like Excel. Be prepared to discuss how you've used data to generate insights in previous projects, as this is crucial for tracking adoption and readiness in change initiatives.
✨Emphasise Team Collaboration
Highlight your experience working in teams and building relationships with stakeholders. Share specific examples of how you've facilitated workshops or sessions, and how you’ve captured feedback to drive project success.
