Tech Delivery Manager: Forecasting, Allocation & Replenishment in Reading

Because we strive to put people first. Primark is recruiting a Technology Delivery Manager to lead the Forecasting, Allocation & Replenishment project to deliver a new Smart Retail Ordering for Primark, driving change across systems, processes, and ways of working. The Technology Delivery Manager will provide strategic oversight while ensuring hands‑on delivery, managing a complex stakeholder landscape, enforcing strong project governance, and aligning cross‑functional teams to achieve outcomes that directly support Primark’s long‑term commercial and operational objectives.

What You’ll Get

People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best. Let’s talk lifestyle: Healthcare, Pension, Potential Bonus, 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria. This role is a hybrid opportunity, offering 1‑2 days Working from home.

What You’ll Do as a Technology Delivery Manager

• Lead the end‑to‑end delivery of a major, business‑critical transformation project across people, process and technology, ensuring alignment with the Customer Availability objectives, and define and own the project delivery, including scope, timeline, milestones, resource plans and critical dependencies.
• Establish and maintain strong governance frameworks, ensuring rigorous risk management, issue resolution and clear escalation paths.
• Engage and influence senior stakeholders across Primark and third‑party vendors to secure engagement and maintain momentum.
• Manage multi‑functional delivery teams, made up of internal and external resource, ensuring that roles and accountabilities are clear, and progress is transparent.
• Track project progress, KPIs and budgets, addressing variances and challenges, reporting to senior leadership, and ensure that the project adheres to best practice and quality standards in technology delivery and implementation.
• Integrate change management, communication and training plans into the overarching project plan to support adoption and deliver lasting process improvements, and follow and champion the mandated Primark delivery approach, continuously seeking opportunities to optimise delivery performance.

What You’ll Bring

• Educated to degree level with 10+ years of Project / Programme Management experience delivering complex solutions.
• Experience of working within a Retail environment is essential, whilst experience in Allocation, Replenishment and Forecasting is desirable/advantageous.
• Experience in delivering scaled technology‑enabled change, including the configuration, testing and deployment of SaaS solutions and associated integration would be an advantage, with extensive experience of all phases of testing, including System Testing (ST), Systems Integration Testing (SIT) and End to End (E2E) Testing and Performance Testing required prior to go‑live.
• Experience in Cutover/Implementation methodologies, process redesign and operating model change, with strong familiarity with various project delivery methodologies (e.g. Agile, Waterfall, Hybrid) with the ability to pragmatically apply them as and when required.
• Exceptional stakeholder management and communication skills, with a proven ability to influence at senior levels and in managing cross‑functional teams and external partners, along with proven track record of navigating ambiguity and complexity, whilst maintaining delivery momentum and clear focus on business outcomes.
• Meticulous in planning, allocating and managing resources, to ensure project outcomes are successfully delivered, with considerable experience in working with or alongside technology teams and third‑party vendors on major platform rollouts, strong commercial acumen and budget management experience on multi‑million‑pound projects, and high emotional intelligence, resilience and a collaborative leadership style.

Does this sound like you? Great, because we can’t wait to see what you’ll bring. You’ll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we’re excited about our future - and we’re excited to develop yours.