At a Glance
- Tasks: Lead product strategy and execution for a complex software domain while coaching a talented team.
- Company: Join Primark, a leading retail brand with a focus on innovation and technology.
- Benefits: Enjoy hybrid work, healthcare, pension, 27 days leave, and access to fitness facilities.
- Other info: Dynamic environment with opportunities for transformation and career growth.
- Why this job: Make a real impact by driving product lifecycle and enhancing customer experiences.
- Qualifications: 10+ years in Product Management with strong leadership and communication skills.
The predicted salary is between 80000 - 100000 € per year.
What You’ll Do as Product Manager
- Lead product strategy, execution, and people by owning a large, complex software product domain, coaching and developing a team of Product Owners, and leading cross‑functional experts to deliver resilient products aligned with Primark’s business goals.
- Translate business and technology priorities into clear delivery plans by partnering proactively with senior stakeholders across Technology and the wider business, aligning adjacent product roadmaps, shaping quarterly and long‑term plans, and defining measurable technical, business, and customer OKRs/KPIs.
- Own financial and operational accountability across the product portfolio, including Total Cost of Ownership, build vs. buy decisions, vendor selection and management, licensing, support, operational overheads, and budget forecasting in partnership with Finance and Procurement.
- Drive end‑to‑end product lifecycle delivery from discovery to launch, optimisation, and ongoing operations, ensuring products are secure, resilient, compliant, and continually delivering value in line with strategy.
- Continuously improve customer and user experience by adapting to new insights, working with cross‑functional teams to define next steps, monitoring industry trends, and engaging internal and external partners to build shared understanding and capability.
- Ensure strong governance, resilience, and transformation support by maintaining robust application stewardship (disaster recovery, business continuity, audit readiness, security, risk, and governance compliance), evaluating third‑party technologies, promoting agile and product practices, and participating in the on‑call rota as required.
What You’ll Get
- Hybrid opportunity: 3 days Working from home.
- Healthcare, pension, and potential bonus.
- 27 days of leave plus bank holidays and the option to buy 5 additional days.
- Tax Saver Tickets.
- Access to a fitness centre and a subsidised cafeteria.
What You’ll Bring
- Extensive senior leadership experience, with 10+ years in Product Management, Digital Product Leadership, or large scale enterprise technology transformation, supported by an appropriate degree, equivalent qualification, or experience.
- Visionary, passionate technologist, able to scan established, emerging, and future technologies, translate them into business opportunities, inspire others to challenge the status quo, and successfully execute new ways of working.
- Strong retail and technology domain knowledge, with a strategic mindset that blends technical, operational, and commercial considerations to maximise product value and define clear, value based outcomes.
- Exceptional communication and influence skills, including storytelling with data, building compelling cases for change, simplifying complex topics for senior stakeholders, and developing trusted relationships across Technology and the wider business.
- Proven change and people leadership capability, delivering transformation at scale across people, process, and technology, inspiring and coaching diverse, geographically distributed teams, and role modelling inclusive, effective leadership.
- Deep product and execution expertise, applying product development methodologies, anticipating risks and opportunities, switching effectively between strategic vision and detailed execution, maintaining technology currency, resolving escalations, and contributing beyond core responsibilities.
If you need any reasonable adjustments or have an accessibility request during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology, please contact your talent acquisition specialist.
All offers of employment are subject to background checks, including right to work, reference education and, for some roles, criminal and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss.
Product Manager – Customer Technology & Loyalty in Reading employer: Primark Stores Limited
Primark is an exceptional employer that fosters a dynamic and inclusive work culture, offering a hybrid working model that promotes work-life balance. With a strong focus on employee growth, we provide extensive training opportunities and the chance to lead innovative product strategies in a supportive environment. Our comprehensive benefits package, including healthcare, generous leave, and access to fitness facilities, ensures that our team members feel valued and empowered to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager – Customer Technology & Loyalty in Reading
✨Tip Number 1
Network like a pro! Reach out to folks in your industry, especially those already working at Primark. A friendly chat can open doors and give you insider info that could make your application stand out.
✨Tip Number 2
Prepare for interviews by diving deep into Primark’s products and tech. Show us you know what makes them tick and how you can contribute to their goals. Bring your A-game with examples of your past successes!
✨Tip Number 3
Don’t just wait for job postings! Keep an eye on our website and apply directly. Sometimes the best opportunities come from being proactive and showing your enthusiasm for the role.
✨Tip Number 4
Follow up after interviews! A quick thank-you note can leave a lasting impression. It shows you’re genuinely interested and keeps you on their radar as they make decisions.
We think you need these skills to ace Product Manager – Customer Technology & Loyalty in Reading
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in product management and technology. We want to see how your skills align with the role of Product Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills:As a Product Manager, you’ll be leading teams and driving strategy. Use your application to demonstrate your leadership experience and how you've successfully managed cross-functional teams in the past. We love seeing examples of how you’ve inspired others!
Be Data-Driven:We’re all about making informed decisions at StudySmarter. When writing your application, include specific metrics or KPIs that showcase your impact in previous roles. This will help us understand how you can contribute to our goals.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Primark Stores Limited
✨Know Your Product Inside Out
As a Product Manager, you need to demonstrate a deep understanding of the product domain. Research Primark’s current technology and loyalty initiatives, and be ready to discuss how your experience aligns with their goals. Show them you can translate business needs into actionable plans.
✨Master the Art of Storytelling
Exceptional communication is key for this role. Prepare to share compelling stories about your past experiences using data to back up your claims. Think about how you can simplify complex topics for senior stakeholders and make your case for change resonate.
✨Showcase Your Leadership Style
With a focus on coaching and developing teams, be prepared to discuss your leadership philosophy. Share examples of how you've inspired diverse teams and led transformations in previous roles. Highlight your ability to adapt your style to different team dynamics.
✨Prepare for Technical Questions
Given the technical nature of the role, brush up on relevant technologies and methodologies. Be ready to discuss your approach to product lifecycle management, risk assessment, and vendor selection. This will show that you can handle the operational accountability required.
