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For Companies At a Glance
- Tasks: Support colleagues with HR queries and ensure smooth talent processes.
- Company: Join Primark, a dynamic company that values people and culture.
- Benefits: Inclusive workplace, career development, and a supportive team environment.
- Why this job: Make a positive impact while growing your career in HR.
- Qualifications: Experience in HR roles and strong customer service skills.
- Other info: Exciting opportunities for personal growth in a collaborative setting.
The predicted salary is between 28800 - 43200 £ per year.
The People Service Advisor is responsible for providing first‑line support to P&C colleagues and managers on a wide range of P&C queries and transactions. This role involves answering questions, resolving issues, processing transactions, and escalating complex queries to appropriate specialists.
What You’ll Do as a People Services Advisor
- Act as a primary point of contact and trusted advisor providing front line support for P&C colleagues and managers, handling a range of P&C queries as a specialist requiring minimal supervision.
- Provide subject matter expertise to peers, and process managers in Talent processes, policies, and systems—including learning administration and talent acquisition workflows—ensuring consistent, efficient, and compliant execution of P&C transactions across the employee lifecycle.
- Collaborate closely with GBS teams to align service delivery with global standards and operational excellence.
- Respond to P&C queries from colleagues and managers through various channels, including phone, email, chat, and self‑service portal with excellent customer service.
- Using knowledge and expertise resolve moderately complex P&C issues and process transactions accurately and within internal service level agreements, adhering to established policies and procedures.
- In conjunction with GBS partners, take ownership of specific Talent process delivery, such as interview scheduling, offer processing, onboarding coordination, and learning administration, ensuring all transactions are executed accurately, efficiently, and in compliance with internal talent policies, governance frameworks, and external regulatory requirements.
- Work closely with stakeholders across GBS, Payroll, Talent Acquisition, and the Global Process Owner (GPO) to ensure seamless service delivery and alignment with global standards of P&C HR processes and data.
What You’ll Bring
- Previous experience working in an operational HR role, shared service, or colleague support role.
- Excellent customer service orientation and communication skills.
- Strong understanding of HR processes and policies.
- Ability to resolve issues and process transactions accurately and efficiently.
- Experience with HR systems and technologies and high-volume P&C queries.
- Knowledge of relevant employment legislations.
At Primark, we’re excited about our future - and we’re excited to develop yours.
People Services Advisor in Reading employer: Primark Stores Limited
Contact Detail:
Primark Stores Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Services Advisor in Reading
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Primark's values and mission. This will help you connect your experiences with what they stand for, showing that you're not just a fit for the role, but for the team too.
✨Tip Number 2
Practice your customer service skills! Since you'll be providing support to colleagues and managers, think of examples where you've gone above and beyond in previous roles. Be ready to share these stories during your interview to demonstrate your expertise.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s really like to work at Primark. This can give you an edge and help you tailor your approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Primark family. Don’t miss out on this opportunity!
We think you need these skills to ace People Services Advisor in Reading
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show what makes you unique and how you can contribute to our culture.
Tailor Your Application: Make sure to customise your CV and cover letter for the People Services Advisor role. Highlight your relevant experience in HR and customer service, and connect it back to what we do at Primark.
Showcase Your Skills: We’re looking for excellent communication and problem-solving skills. Use your application to demonstrate how you've successfully handled P&C queries or transactions in the past.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us at Primark.
How to prepare for a job interview at Primark Stores Limited
✨Know Your HR Basics
Make sure you brush up on your knowledge of HR processes and policies. Being able to discuss these confidently will show that you understand the role of a People Services Advisor and can provide the support needed for P&C colleagues and managers.
✨Showcase Your Customer Service Skills
Since this role involves providing excellent customer service, prepare examples of how you've successfully resolved queries or issues in the past. Highlight your communication skills and ability to handle complex situations with ease.
✨Familiarise Yourself with Primark's Culture
Primark values people and culture, so take some time to understand their ethos. Be ready to discuss how your personal values align with theirs and how you can contribute to creating an inclusive workplace.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios you might face in the role. Think through potential P&C queries and how you would handle them. This will demonstrate your problem-solving skills and readiness to take ownership of the role.