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- Tasks: Manage online sales platforms and enhance the digital customer experience.
- Company: Dynamic e-commerce company focused on innovation and growth.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional development.
- Why this job: Make a real impact in driving online revenue and optimising customer journeys.
- Qualifications: Experience in e-commerce operations and strong communication skills required.
- Other info: Join a fast-paced team with excellent career advancement opportunities.
We’re seeking a detail-oriented, tech-savvy Inside Account Manager to take ownership of the daily operations of our clients E-Shop and digital sales channels – including the customer portal and their company website. In this pivotal role, you’ll help drive online revenue, optimise the digital customer experience, and oversee our lead generation and tracking processes. If you enjoy combining sales, e-commerce, and digital strategy to support business growth, this could be the ideal opportunity to make a meaningful impact.
Key Responsibilities:- Oversee all online sales platforms to ensure smooth, efficient operation and an exceptional customer experience, including supporting online transactions (registrations, password resets, payments, tax certificates, and general enquiries).
- Coordinate order fulfilment, customer service, and after-sales support to maintain consistently high satisfaction levels.
- Develop and execute plans to grow e-commerce revenue and market presence, particularly with distributors and customers with smaller annual spend.
- Work closely with sales and marketing teams to align digital campaigns and promotions with commercial objectives.
- Monitor key performance metrics, customer behavior, and market trends to identify new opportunities for growth.
- Act as the primary liaison with the Global E-Commerce team, attending meetings and sharing relevant updates with the wider sales organisation.
- Serve as the internal subject-matter expert, providing training and guidance to colleagues and customers where required.
- Produce monthly reports for the sales management team on E-Commerce and Lead Generation performance, including KPIs such as sales, conversion rates, and ROI.
- Continually refine the online customer journey, ensuring a smooth and engaging experience from product discovery through to checkout.
- Maintain oversight of platform functionality, navigation, product listings, descriptions, and pricing, ensuring accuracy and consistency across all touchpoints.
- Develop, implement, and enhance processes for capturing, tracking, and nurturing leads from multiple incoming channels.
- Maintain accurate customer and lead data within CRM systems to support timely and effective follow-up.
- Collaborate closely with sales and marketing to ensure leads are properly qualified, assigned, and progressed through the sales pipeline.
- Conduct introductory and follow-up calls with prospective leads to support conversion.
- Produce reports on lead performance, campaign effectiveness, and conversion rates, offering actionable recommendations.
- Support the development and optimisation of lead generation activities using tools such as LinkedIn Navigator, ZoomInfo, Industry Select, and Sales Inbox.
- Keep up to date with e-commerce and lead management trends and technologies, recommending enhancements where appropriate.
- Bachelor’s degree in Business, Marketing, E-Commerce, or a related field (Preferred)
- At least 3 years’ experience in e-commerce operations, digital marketing, or lead management
- Strong proficiency in CRM platforms and web analytics tools (e.g. Google Analytics)
- Excellent organisational skills, with the ability to manage multiple tasks effectively
- Strong communication skills and a customer-focused approach
- Analytical mindset with the ability to translate data into practical insights
- High attention to detail, with a proactive and solutions-focused attitude
- Comfortable working in a fast-paced, collaborative environment and adapting to shifting priorities.
This role is well suited to a motivated sales professional with a strategic mindset and a passion for Sales.
Internal Account Manager in Stroud employer: Primaire Consulting Ltd
Contact Detail:
Primaire Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Account Manager in Stroud
✨Tip Number 1
Get to know the company inside out! Research their e-commerce platforms, recent campaigns, and customer feedback. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to e-commerce and lead management. Think about how your past experiences align with their needs, and be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role and mentioning something specific from your conversation can leave a lasting impression.
We think you need these skills to ace Internal Account Manager in Stroud
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Internal Account Manager role. Highlight your e-commerce and digital marketing experience, as well as any relevant achievements that showcase your ability to drive online revenue.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've optimised customer experiences or managed digital sales channels in the past.
Showcase Your Tech Savviness: Since we're looking for someone tech-savvy, don't forget to mention your proficiency with CRM platforms and web analytics tools. Share any experiences where you've used these tools to improve processes or drive results.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Primaire Consulting Ltd
✨Know Your E-Commerce Stuff
Make sure you brush up on your e-commerce knowledge before the interview. Understand the latest trends, tools, and technologies in the industry. Being able to discuss how you can optimise digital sales channels will show that you're not just a candidate, but a potential asset to their team.
✨Showcase Your Analytical Skills
Prepare to talk about how you've used data to drive decisions in past roles. Bring examples of how you've monitored key performance metrics or improved conversion rates. This will demonstrate your analytical mindset and ability to translate data into actionable insights.
✨Be Customer-Centric
Since this role is all about enhancing the customer experience, think of specific instances where you've gone above and beyond for customers. Share stories that highlight your strong communication skills and customer-focused approach, as these are crucial for success in this position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their e-commerce strategies, team dynamics, and how they measure success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
