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For Companies At a Glance
- Tasks: Support paper manufacturing customers with hands-on field service and technical support.
- Company: Join a dynamic team dedicated to delivering top-notch engineering solutions.
- Benefits: Enjoy a competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real difference in the paper industry while developing your technical skills.
- Qualifications: HNC in Electrical or Measurement & Control Engineering and a clean UK driving licence required.
- Other info: Be part of a supportive team with a focus on customer relationships and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Home-based Field Service Engineer supporting paper manufacturing customers across the North West. Part of the Northern Service Team, providing 24/7 technical support for QCS and DCS systems. This role combines hands-on field service, customer support, and preventative and corrective maintenance.
Key Responsibilities
- Deliver Service Agreement scope, including preventative and corrective maintenance
- Support, configure, calibrate, modify, and troubleshoot QCS/DCS equipment
- Provide on-site and remote technical support, including out-of-hours assistance
- Participate in 1 week in 3 on-call rota
- Build strong working relationships with production and engineering teams
- Advise customers on maintenance, operational methods, process measurement, and control
- Travel across the UK as required
- Prepare technical reports using ServicePro and other reporting tools
Qualifications
- Minimum HNC in Electrical or Measurement & Control Engineering (essential)
- Clean UK driving licence (essential)
- Self-motivated, able to work independently
- Strong customer focus and networking skills
- Results-oriented with good commercial awareness
- Knowledge of the paper industry (desirable)
- Experience with QCS or DCS systems (desirable)
Field Service Engineer employer: Primaire Consulting Ltd
Contact Detail:
Primaire Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the paper manufacturing industry and let them know you're on the hunt for a Field Service Engineer role. Attend industry events or join online forums to connect with potential employers and get your name out there.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your hands-on experience with QCS and DCS systems. Whether it's during an interview or a casual chat, share specific examples of how you've tackled technical challenges in the past.
✨Tip Number 3
Be proactive! If you see a company that interests you, don’t wait for a job posting. Reach out directly through our website and express your interest in joining their team. A little initiative can go a long way!
✨Tip Number 4
Prepare for the unexpected! Since this role involves on-call support, be ready to discuss how you handle pressure and manage your time effectively. Share strategies you've used to balance multiple tasks while maintaining a strong customer focus.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with QCS and DCS systems, as well as any relevant qualifications. We want to see how your skills match the role, so don’t be shy about showcasing your hands-on field service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the paper industry and how you can contribute to our Northern Service Team. Keep it friendly and professional – we love a personal touch!
Show Off Your Customer Focus: Since this role involves building strong relationships with customers, make sure to include examples of how you've successfully supported clients in the past. We’re looking for someone who can connect with people and provide top-notch service!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter family!
How to prepare for a job interview at Primaire Consulting Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of QCS and DCS systems. Be ready to discuss specific troubleshooting scenarios or maintenance tasks you've handled in the past. This will show that you're not just familiar with the equipment, but that you can also think critically about it.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, prepare examples of how you've built strong relationships with clients in previous roles. Think about times when you went above and beyond to support a customer or resolve an issue.
✨Be Ready for On-Call Scenarios
Understand the demands of being part of an on-call rota. Prepare to discuss how you manage stress and prioritise tasks when unexpected issues arise. This will demonstrate your readiness for the 24/7 support aspect of the job.
✨Prepare Technical Reports
Familiarise yourself with ServicePro or similar reporting tools. Be prepared to talk about how you document your work and communicate technical information clearly. This is crucial for maintaining transparency with both customers and your team.