At a Glance
- Tasks: Conduct validation checks and support fraud prevention in motor insurance.
- Company: Join Prima, the leading online motor insurance provider trusted by over 4 million drivers.
- Benefits: Enjoy hybrid working, private healthcare, gym discounts, and tailored growth plans.
- Other info: Diverse perspectives are celebrated; we want to hear from you!
- Why this job: Make a real impact in shaping the future of motor insurance.
- Qualifications: Experience in customer service or validation roles; attention to detail is key.
The predicted salary is between 36000 - 60000 £ per year.
Are you looking for a new challenge? Fancy helping us shape the future of motor insurance? Prima could be the place for you. Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 4 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain.
To help fuel that growth, we need a Validation Specialist to join our Customer Care team. This role will focus on carrying out detailed validation checks, supporting our fraud prevention efforts, and ensuring accuracy in line with market best practice. You will work closely with both the Customer Care and Underwriting teams, with particular focus on complex validations that require a high level of accuracy and judgement.
Excited to make an impact? Here are the details:
- Conduct validation checks on a wide range of documents and policies, ensuring data accuracy against internal systems.
- Using tools to identify document fraud and flag cases when relevant.
- Handle inbound enquiries and conduct outbound calls with customers as part of the validation process, providing clear explanations and ensuring a positive customer experience.
- Record and track validation outcomes with precision and in compliance with procedures.
- Escalate potential fraud cases in line with agreed processes.
- Collaborate with Customer Care and Underwriting to ensure compliance and service consistency.
- Spot trends and highlight opportunities for automation or process improvements.
- Maintain close understanding of our customers and products by occasionally supporting Customer Fulfilment activities (phone, email, live chat).
- Support colleagues by resolving validation related queries to provide comprehensive responses to customers.
What we’re looking for:
- Previous experience in a customer service or validation operations role within a regulated environment (insurance experience desirable but not essential).
- Strong attention to detail with an ability to spot discrepancies quickly and accurately.
- Good working knowledge of document handling and validation processes.
- Confidence using digital tools and platforms to manage workload effectively.
- Clear written and verbal communication skills.
- Ability to work independently while collaborating with the wider team.
- Experience in a fraud or compliance setting desirable.
Why you’ll love it here:
- Work Your Way: Enjoy hybrid working, with a mix of home and office days.
- Grow with us: We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you.
- Thrive and perform: Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support.
Think you’re a match? Apply now. At Prima, we celebrate uniqueness. If you don’t meet every requirement but are passionate about this role, we still want to hear from you. Innovation thrives on diverse perspectives. Prima is proud to be an equal opportunity employer. Need accommodations during the process? Email us at talent.acquisition@prima.it. Let’s build the future of insurance, together.
Validation Specialist - Customer Team employer: Prima
At Prima, we pride ourselves on being an innovative employer that values diversity and employee growth. With a hybrid working model, comprehensive wellbeing programs, and tailored mentorship opportunities, we empower our team to thrive while shaping the future of motor insurance. Join us in a collaborative environment where your contributions make a real impact, all while enjoying the benefits of private healthcare and a supportive work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Validation Specialist - Customer Team
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Prima. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to validation and customer service. We want you to showcase your attention to detail and problem-solving skills, so think of examples from your past experiences.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with digital tools and platforms relevant to the role. Being comfortable with technology will definitely give you an edge during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Prima.
We think you need these skills to ace Validation Specialist - Customer Team
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Validation Specialist role. Highlight any previous customer service or validation experience, especially in regulated environments. We want to see how you can bring your unique background to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your skills align with what we’re looking for. Don’t forget to mention your passion for making an impact in the motor insurance industry!
Show Off Your Attention to Detail:Since this role requires a keen eye for discrepancies, make sure to demonstrate your attention to detail in your application. Whether it's through examples of past work or how you format your documents, we want to see that you take accuracy seriously!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at Prima!
How to prepare for a job interview at Prima
✨Know Your Stuff
Before the interview, make sure you understand the role of a Validation Specialist and the importance of accuracy in document handling. Familiarise yourself with common validation processes and tools used in the insurance industry, as this will show your enthusiasm and readiness to contribute.
✨Showcase Your Attention to Detail
During the interview, be prepared to discuss examples from your past experience where your attention to detail made a difference. Highlight any specific instances where you spotted discrepancies or improved processes, as this aligns perfectly with what the company is looking for.
✨Communicate Clearly
Since the role involves customer interaction, practice clear and concise communication. Be ready to demonstrate how you would explain complex validation processes to customers in an easy-to-understand manner. This will showcase your ability to maintain a positive customer experience.
✨Be Ready to Collaborate
The job requires working closely with both Customer Care and Underwriting teams. Prepare to discuss how you’ve successfully collaborated with others in previous roles. Emphasise your ability to work independently while also being a team player, as this balance is crucial for success in this position.
