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- Tasks: Conduct validation checks and support fraud prevention in motor insurance.
- Company: Join Prima, the leading online motor insurance provider in Italy and expanding in the UK and Spain.
- Benefits: Hybrid working, private healthcare, gym discounts, and tailored growth plans.
- Why this job: Shape the future of motor insurance while ensuring accuracy and compliance.
- Qualifications: Customer service experience and strong attention to detail are essential.
- Other info: Diverse and empowering workplace with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
London – United Kingdom # Validation Specialist – Customer Team## Overview## Job descriptionPrima could be the place for you.Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 4 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain.To help fuel that growth, we need a **Validation Specialist** to join our **Customer Care team.**This role will focus on carrying out detailed validation checks, supporting our fraud prevention efforts, and ensuring accuracy in line with market best practice.You will work closely with both the Customer Care and Underwriting teams, with particular focus on complex validations that require a high level of accuracy and judgement.What you\’ll do:- Conduct validation checks on a wide range of documents and policies, ensuring data accuracy against internal systems- Using tools to identify document fraud and flag cases when relevant- Handle inbound enquiries and conduct outbound calls with customers as part of the validation process, providing clear explanations and ensuring a positive customer experience- Record and track validation outcomes with precision and in compliance with procedures- Escalate potential fraud cases in line with agreed processes- Collaborate with Customer Care and Underwriting to ensure compliance and service consistency- Spot trends and highlight opportunities for automation or process improvements- Maintain close understanding of our customers and products by occasionally supporting Customer Fulfilment activities (phone, email, live chat)- Support colleagues by resolving validation related queries to provide comprehensive responses to customersWhat we\’re looking for:- Previous experience in a customer service or validation operations role within a regulated environment (insurance experience desirable but not essential)- Strong attention to detail with an ability to spot discrepancies quickly and accurately- Good working knowledge of document handling and validation processes- Confidence using digital tools and platforms to manage workload effectively- Clear written and verbal communication skills- Ability to work independently while collaborating with the wider team- Experience in a fraud or compliance setting desirable**Why you’ll love it here:**We want to make Prima a happy and empowering place to work. So if you decide to join us, you can expect plenty of perks.**Work Your Way:** Enjoy hybrid working, with a mix of home and office days. **Grow with us:** We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you. **Thrive and perform:** Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support.**Apply now**.At Prima, we celebrate uniqueness. If you don’t meet every requirement but are passionate about this role, we still want to hear from you. Innovation thrives on diverse perspectives.Location: London – United KingdomDepartment: Customer CareJob function: Customer Care UKEmployment: Permanent Employment #J-18808-Ljbffr
Validation Specialist - Customer Team employer: Prima
Contact Detail:
Prima Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Validation Specialist - Customer Team
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Prima. A friendly chat can sometimes lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for the interview by researching Prima’s values and recent projects. Show us you’re genuinely interested in shaping the future of motor insurance and how you can contribute.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let us know what makes you tick!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the info you need about the role and our awesome company culture.
We think you need these skills to ace Validation Specialist - Customer Team
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Validation Specialist role. Highlight any relevant experience in customer service or validation operations, and don’t forget to showcase your attention to detail. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at Prima. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since this role involves clear communication with customers and colleagues, make sure your written application reflects that. Use clear language and structure your thoughts well. We appreciate clarity and professionalism!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great fit!
How to prepare for a job interview at Prima
✨Know Your Stuff
Before the interview, make sure you understand the role of a Validation Specialist and what it entails. Familiarise yourself with validation processes, document handling, and the importance of accuracy in customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Attention to Detail
Since this role requires a keen eye for discrepancies, prepare examples from your past experiences where you've successfully identified errors or improved processes. Be ready to discuss how your attention to detail has positively impacted your previous roles, especially in customer service or validation settings.
✨Practice Clear Communication
As you'll be handling customer enquiries and conducting calls, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member to refine your verbal communication skills. Remember, clarity is key when explaining complex validation processes to customers.
✨Be Ready to Discuss Fraud Prevention
Since the role involves supporting fraud prevention efforts, brush up on common fraud indicators and how to handle suspicious cases. Prepare to discuss any relevant experience you have in compliance or fraud settings, and think about how you can contribute to Prima's mission of ensuring a positive customer experience while maintaining integrity.
