At a Glance
- Tasks: Shape the future of motor insurance by defining product roadmaps and collaborating with diverse teams.
- Company: Join Prima, a leading online motor insurance provider trusted by over 5 million drivers.
- Benefits: Enjoy flexible working, tailored growth plans, and wellness support including private healthcare.
- Other info: Diverse perspectives are celebrated; we encourage all passionate candidates to apply.
- Why this job: Make a real impact in customer care using innovative tech and AI solutions.
- Qualifications: 3+ years in product management, strong analytical skills, and experience with customer care analytics.
The predicted salary is between 60000 - 80000 £ per year.
Are you looking for a new challenge? Fancy helping us shape the future of motor insurance? Prima could be the place for you. Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 5 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain.
What you'll do
- Define the product: alongside engineering and business teams, define the detailed roadmap and product specifications for all relevant solutions we will implement to support our customers and the business.
- Product discovery: work closely with customers, operations, data and other Product Managers to identify pain points and opportunities, validating ideas through research, experiments, and rapid iterations to ensure we build what truly matters.
- Prioritisation and planning: prioritise and plan the product development efforts with the development teams and your stakeholders.
- Product delivery: collaborate with a cross-functional agile team to deliver on your plans, organising and taking part in the day-to-day work, and making sure that everyone is working towards the same goals.
- Stakeholder management: your primary stakeholders will be the Customer Care team, but you will work with many other Prima departments, both locally and in the global organisation.
What we're looking for
- Product-mind: 3+ years of experience building software products with tangible impact.
- Analytical and pragmatic: you break down problems, back up decisions with data, and keep your eye on the outcome.
- Clear communicator and adaptable: able to convey ideas across disciplines and cultures; fluent in English; Italian and Spanish are a plus.
- AI expertise: You recognize the potential of AI in transforming Customer Care, particularly through the development of Chat and Voice bots. You bring practical experience in deploying these solutions to drive real impact and efficiency.
- Tech-savvy: you’ve worked with complex systems and can navigate technical conversations with ease.
- Customer Care analytics expertise: experience with ticketing data, contact rates, resolution times, and support platforms (preferably Zendesk).
Nice-to-have
- Global perspective: experience working across multiple markets or culturally diverse teams.
- Insurance know-how: familiarity with the insurance industry or other highly regulated sectors.
Why you'll love it here
- Work Your Way: Enjoy full flexibility – work from home, the office or a mix of both. Plus, work from anywhere for up to 30 days a year.
- Grow with us: We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you.
- Thrive and perform: Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support.
At Prima, we celebrate uniqueness. If you don’t meet every requirement but are passionate about this role, we still want to hear from you. Innovation thrives on diverse perspectives. Prima is proud to be an equal opportunity employer. Need accommodations during the process? Email us at accessible.recruiting@prima.it. Let’s build the future of insurance, together.
Senior Product Manager - Customer Support employer: Prima
At Prima, we pride ourselves on being an innovative leader in the motor insurance sector, offering a dynamic work environment that champions flexibility and personal growth. Our commitment to employee wellbeing is reflected in our comprehensive benefits package, including private healthcare and wellness programmes, while our collaborative culture fosters creativity and diverse perspectives. Join us in shaping the future of insurance, where your contributions truly matter and opportunities for professional development abound.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Manager - Customer Support
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Prima!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Prima would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Prima through your school's career services!
We think you need these skills to ace Senior Product Manager - Customer Support
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Senior Product Manager - Customer Support, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Senior Product Manager - Customer Support position at Prima. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Prima
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
