At a Glance
- Tasks: Investigate and handle motor claims fraud with a focus on analysis and resolution.
- Company: Join Prima, the leading online motor insurance provider in Italy, expanding to the UK and Spain.
- Benefits: Enjoy hybrid working, private healthcare, gym discounts, and tailored growth plans.
- Other info: Diverse and empowering workplace that values unique perspectives.
- Why this job: Make a real impact in shaping the future of motor insurance while growing your career.
- Qualifications: 2+ years in motor insurance claims with strong fraud investigation skills.
The predicted salary is between 29700 - 36300 £ per year.
Are you looking for a new challenge? Fancy helping us shape the future of motor insurance? Prima could be the place for you. Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we’ve quickly become the number one online motor insurance provider. In fact, we’re trusted by over 5 million drivers. And now we’re expanding to help millions more drivers in the UK and Spain. To help fuel that growth, we need a Motor Claims Fraud Handler to join our Claims UK team.
Excited to make an impact? Here are the details:
- End-to-End Investigation: Take full ownership of a portfolio of suspected opportunistic and organised fraudulent motor claims, including Accidental Damage (AD), Personal Injury (PI), and Credit Hire (CH).
- Intelligence & Evidence Gathering: Analyse files to spot subtle inconsistencies. Conduct open-source intelligence searches and utilise industry databases (e.g., CUE, SIRA, MIAFTR, CIFAS) to build robust case strategies.
- Desktop Interviews: Conduct direct, detailed phone interviews with policyholders, third parties, and witnesses to validate statements and challenge discrepancies.
- Supplier Management: Appoint and direct external service providers, including forensic motor engineers, investigators, and panel solicitors.
- Resolution & Repudiation: Make firm, legally grounded decisions on case repudiation, policy voidance, or findings of Fundamental Dishonesty.
- Reserving: Ensure claim files are reserved accurately in line with company philosophy while consistently meeting agreed SLAs and fraud-saving targets.
- Fraud Prevention & Impact: Apply proactive fraud detection methods to directly safeguard Prima’s loss ratio and support long-term business growth.
- Regulatory Compliance: Adhere strictly to FCA/PRA regulations, Data Protection/GDPR laws, TCF standards, and Consumer Duty guidelines.
What we’re looking for:
- 2+ years of proven experience in handling motor insurance claims, with a dedicated background in identifying and investigating motor fraud.
- Strong understanding of UK motor liability, indemnity, bodily injury, credit hire, and relevant legal/litigation frameworks.
- Strong problem-solving skills with a keen eye for detail when identifying red flags across complex claim documentation.
- Excellent verbal and written communication skills to handle challenging conversations, conduct detailed interviews, and negotiate repudiations effectively.
- Adaptable, self-motivated, and comfortable thriving in a fast-paced, growing business environment.
Why you’ll love it here:
- Work Your Way: Enjoy hybrid working, with a mix of home and office days.
- Grow with us: We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you.
- Thrive and perform: Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support.
Think you’re a match? Apply now. At Prima, we celebrate uniqueness. If you don’t meet every requirement but are passionate about this role, we still want to hear from you. Innovation thrives on diverse perspectives. Prima is proud to be an equal opportunity employer. Need accommodations during the process? Email us at [email protected]. Let’s build the future of insurance, together.
Motor Claims Fraud Handler in Manchester employer: Prima
At Prima, we pride ourselves on being an exceptional employer that champions a vibrant and inclusive work culture. As a People & Culture Partner, you will have the opportunity to drive meaningful initiatives that enhance employee experience and foster growth within our rapidly expanding team in the UK. With a strong focus on talent development and retention, we offer a supportive environment where your contributions are valued, and your professional growth is nurtured.
StudySmarter Expert Advice🤫
We think this is how you could land Motor Claims Fraud Handler in Manchester
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Prima). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Prima. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Motor Claims Fraud Handler in Manchester
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Prima.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Prima. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Prima
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Prima to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Prima, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Prima's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
