At a Glance
- Tasks: Be the first point of contact for customers needing help with their motor insurance claims.
- Company: Join Prima, a leading online motor insurance provider trusted by over 5 million drivers.
- Benefits: Competitive salary, flexible working hours, and opportunities for personal growth.
- Other info: Join a dynamic team and be part of an exciting journey in the insurance industry.
- Why this job: Make a real difference in people's lives by helping them get back on the road quickly.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Are you looking for a new challenge?
Fancy helping us shape the future of motor insurance?
Prima could be the place for you.
Since 2015, we’ve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price.
Our story began in Italy, where we’ve quickly become the number one online motor insurance provider.
In fact, we’re trusted by over 5 million drivers.
And now we’re expanding to help millions more drivers in the UK and Spain.
- To help fuel that growth, we need a
- Claims First Responder to join our
Claims UK team.
Claims First Responders are the first port of call for Prima drivers when something goes wrong.
You will speak to customers to understand what has happened and what damage has been done to their vehicle, so that we can put things right.
Where the incident has involved other vehicles, drivers, or damage to other property, you will gather a complete picture of that too.
You will kick off the process of putting things right, so that our customer can get back on the road as quickly and as seamlessly as possible.
At Prima, we want to make things fast, fair, and straightforward, including when customers need to make a claim.
As a Claims First Responder, you will be at the very forefront of making that happen for our customers across the UK.
- Excited to make an impact? Here are the details
- #J-18808-Ljbffr
FNOL & Customer Claims Handling in Manchester employer: Prima
At Prima, we pride ourselves on being an innovative and flexible employer, offering our Software Engineers the opportunity to work in a dynamic environment that values collaboration and continuous learning. With access to tailored growth plans, mentorship, and a commitment to employee wellbeing through private healthcare and wellness programs, we ensure that our team members thrive both personally and professionally. Join us in shaping the future of motor insurance while enjoying the flexibility to work from home or anywhere for up to 30 days a year.
StudySmarter Expert Advice🤫
We think this is how you could land FNOL & Customer Claims Handling in Manchester
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Prima). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Prima. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace FNOL & Customer Claims Handling in Manchester
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Prima.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Prima. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Prima
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Prima to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Prima, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Prima's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
