Prima in Manchester is expanding its Customer Care hub. As Customer Care Lead you will combine day-to-day people leadership with hands-on operational management to ensure the team delivers high-quality service.
You will drive quality standards, coach team members through complex escalations, and foster a collaborative, high-trust culture as the business scales to meet growing UK demand.
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Customer Care Lead: Scale a New Manchester Hub employer: Prima
At Prima, we pride ourselves on being an exceptional employer that champions a vibrant and inclusive work culture. As a People & Culture Partner, you will have the opportunity to drive meaningful initiatives that enhance employee experience and foster growth within our rapidly expanding team in the UK. With a strong focus on talent development and retention, we offer a supportive environment where your contributions are valued, and your professional growth is nurtured.
