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- Tasks: Guide customers through policy purchases and provide friendly support online and over the phone.
- Company: Join Prima, a leading online motor insurance provider with a passion for innovation.
- Benefits: Enjoy hybrid working, private healthcare, gym discounts, and tailored growth plans.
- Other info: Diverse perspectives are celebrated; we want to hear from you even if you don't meet every requirement.
- Why this job: Be part of a team that shapes the future of motor insurance and empowers customers.
- Qualifications: 2+ years in customer care, strong communication skills, and a knack for teamwork.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Are you looking for a new challenge? Fancy helping us shape the future of motor insurance? Prima could be the place for you. Since 2015, weâve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where weâve quickly become the number one online motor insurance provider. In fact, weâre trusted by over 5 million drivers. And now weâre expanding to help millions more drivers in the UK and Spain.
As part of the Customer Care team, youâll help us deliver fast, friendly, human support online and over the phone. Weâll continuously invest in your development. So together, we can achieve better service every day.
What Youâll Do- Guiding customers through policy purchases through phone, email and live chat
- Tailoring products to meet individual needs
- Ensuring accurate data entry and document verification
- Advising on post-sale modifications
- Exploring crossâselling opportunities
- Customer care experience: a minimum of 2+ years in similar roles is essential
- Regulatory knowâhow: experience in an FCA regulated environment or a good understanding of FCA regulations
- TCF principles: a strong belief in Treating Customers Fairly principles
- Exceptional communication: stellar communication skills and a knack for teamwork
- Independence: the ability to organise your work independently
- Customer service experience within insurance
We want to make Prima a happy and empowering place to work. For hybrid working with a mix of home and office days. Grow with us: learning resources, mentorship and a growth plan tailored to you. Thrive and perform: private healthcare, gym discounts, wellbeing programs and mental health support.
Think youâre a match? Apply now. At Prima, we celebrate uniqueness. If you donât meet every requirement but are passionate about this role, we still want to hear from you. Innovation thrives on diverse perspectives. Prima is proud to be an equal opportunity employer. Need accommodations during the process? Email us at accessible.recruiting@prima.it. Letâs build the future of insurance, together.
Customer Fulfilment Specialist in London employer: Prima
Contact Detail:
Prima Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Fulfilment Specialist in London
â¨Tip Number 1
Get to know the company inside out! Research Prima's values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
â¨Tip Number 2
Practice your communication skills! Since you'll be guiding customers through policy purchases, role-play with a friend or family member. This will help you feel more confident and articulate during the real deal.
â¨Tip Number 3
Prepare some questions to ask during your interview. This shows you're genuinely interested in the role and helps you figure out if Prima is the right fit for you too!
â¨Tip Number 4
Don't forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team at Prima.
We think you need these skills to ace Customer Fulfilment Specialist in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer care experience and any relevant skills. We want to see how your background aligns with what weâre looking for, so donât be shy about showcasing your strengths!
Show Off Your Communication Skills: Since exceptional communication is key for this role, use your application to demonstrate your writing prowess. Keep it clear, concise, and engaging â we love a good story that shows off your personality!
Highlight Regulatory Know-How: If youâve got experience in an FCA regulated environment, make sure to mention it! Weâre keen on candidates who understand the ins and outs of regulations, so give us the lowdown on your relevant experience.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, itâs super easy â just a few clicks and youâre done!
How to prepare for a job interview at Prima
â¨Know Your Stuff
Before the interview, make sure you understand the basics of motor insurance and the role of a Customer Fulfilment Specialist. Familiarise yourself with FCA regulations and TCF principles, as these are crucial for the job. This knowledge will help you answer questions confidently and show that you're genuinely interested in the industry.
â¨Showcase Your Communication Skills
Since exceptional communication is key for this role, practice articulating your thoughts clearly. Prepare examples from your past experience where you successfully handled customer queries or resolved issues. This will demonstrate your ability to provide fast, friendly support, which is what Prima values.
â¨Tailor Your Approach
During the interview, be ready to discuss how you would tailor products to meet individual customer needs. Think of specific scenarios where you've done this before and how it benefited the customer. This shows that you can think on your feet and adapt to different situations.
â¨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, team dynamics, and growth opportunities at Prima. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you. Remember, interviews are a two-way street!