At a Glance
- Tasks: Collect customer feedback and ensure quality standards for an amazing service experience.
- Company: Exciting online motor insurance platform expanding across the UK.
- Benefits: Competitive pay, flexible working hours, and opportunities for personal growth.
- Other info: Join a dynamic team dedicated to delivering exceptional customer care.
- Why this job: Play a key role in shaping customer experiences and making a real difference.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 37000 £ per year.
Prima in the UK is expanding its online motor insurance platform and seeks a Customer Feedback & QA Specialist to join the Customer Care team.
You will support feedback collection and QA processes to help deliver excellent customer service and outcomes.
Reporting into the Customer Feedback & QA Lead, you’ll help shape quality standards and ensure our customers receive a great experience with fair pricing as we scale across the UK market.
#J-18808-Ljbffr
Customer Experience QA & Feedback Champion employer: Prima
At Prima, we pride ourselves on being an innovative and flexible employer, offering our Software Engineers the opportunity to work in a dynamic environment that values collaboration and continuous learning. With access to tailored growth plans, mentorship, and a commitment to employee wellbeing through private healthcare and wellness programs, we ensure that our team members thrive both personally and professionally. Join us in shaping the future of motor insurance while enjoying the flexibility to work from home or anywhere for up to 30 days a year.
