At a Glance
- Tasks: Lead a dynamic team to enhance customer experiences in a busy automotive dealership.
- Company: Thriving automotive dealership in Maidstone with a focus on customer satisfaction.
- Benefits: Competitive salary, company car, and various bonus schemes.
- Other info: Great progression opportunities towards a Service Manager role.
- Why this job: Step into management and shape the future of customer care in the automotive industry.
- Qualifications: Experience in service roles and strong leadership skills are essential.
The predicted salary is between 32400 - 39600 £ per year.
- Customer Care Manager
- Competitive Salary + Company Car + Bonus Schemes
- Monday–Friday 08:00–18:00 | 1 in 3 Saturdays 08:00–13:00
- Progression Opportunity Towards Service Manager
Our client is a successful and busy automotive dealership in Maidstone looking for an ambitious
Customer Care Manager to lead their Service Reception team and take ownership of the customer experience within the Aftersales department.
This is a fantastic opportunity for someone who is ready to step into a management position and has ambitions of progressing towards a future
Service Manager role.
You will play a pivotal role in leading the Service Advisors, improving customer satisfaction, driving performance and ensuring the highest standards of service are delivered from customer arrival through to vehicle handover.
The Role
- Lead, coach and develop the
Service Reception team .
- Oversee the day-to-day front-of-house operation.
- Support Service Advisors with performance, upselling and customer retention.
- Manage customer complaints and act as the escalation point.
- Drive
NPS, customer satisfaction and departmental KPIs .
- Monitor appointment flow, customer check-ins and waiting times.
- Work closely with the Workshop, Parts and Management teams.
- Identify ways to improve the customer journey and departmental performance.
About You
- Previous
Service Advisor / Aftersales / Service Reception experience.
- Strong leadership and communication skills.
- Experience handling customer complaints.
- Understanding of
NPS and KPI performance .
- Organised, professional and customer-focused.
- Ambitious and looking to progress towards a
Service Manager role.
What's On Offer?
- Competitive Salary
- Company Car
- Labour Sales Bonus Scheme
- Customer Satisfaction Bonus Scheme
- Upsell Bonus Scheme
- Clear progression towards Service Manager
- Supportive management team
- Monday–Friday
- 08:00–18:00
- 1 in 3 Saturdays
- 08:00–13:00
- APPLY TODAY
If you're an experienced Aftersales professional ready to take the next step into management , we'd love to hear from you.
Apply now – interviews are being arranged!
Prima Hatfield Associates are an Employment Business and an Employment Agency as defined within the Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Only suitable candidates will be contacted.
All applications are handled in the strictest confidence.
Customer Care Manager in Maidstone employer: Prima Hatfield Associates Careers
Join a leading main dealership in Tunbridge Wells, where your passion for outstanding customer service will be valued and rewarded. With a supportive work culture that prioritises employee growth and development, you'll have the opportunity to enhance your skills while working with a prestigious automotive brand. Enjoy competitive salary packages, a collaborative team environment, and the chance to build lasting relationships with customers in a thriving community.
Contact Details:
Prima Hatfield Associates Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Manager in Maidstone
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Prima Hatfield Associates Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Prima Hatfield Associates Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Manager in Maidstone
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Prima Hatfield Associates Careers:Your cover letter is your chance to shine! Tell us why you want to work at Prima Hatfield Associates Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Prima Hatfield Associates Careers!
How to prepare for a job interview at Prima Hatfield Associates Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
