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- Tasks: Lead a team to deliver top-notch repairs and maintenance services while ensuring customer satisfaction.
- Company: Join Prima Group, a forward-thinking organisation committed to quality and inclusivity.
- Benefits: Enjoy a competitive salary, flexible working, healthcare benefits, and generous annual leave.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: BTEC/HNC in surveying or construction, with relevant technical qualifications.
- Other info: Dynamic role with opportunities for personal growth and a supportive work environment.
The predicted salary is between 34000 - 48000 £ per year.
Join to apply for the Team Leader – Responsive Repairs role at Prima Group
As a Team Leader – Responsive Repairs you will support the Head of Repairs in the delivery of a first class repairs and maintenance service. You will provide line management to a Trades Supervisor and team of operatives, focusing on customer service, quality and value for money. You may deputise for the Field Surveyor – Voids, Field Surveyor – Technical or Project Surveyor as required.
Location: Flexible hybrid working arrangements between home and Prima offices (Columbus Quay or Twickenham Drive)
Salary: £41,055 Per annum
Team Leader – Responsive Repairs Main Duties
- Support the Head of Repairs in the role of Contract Administrator in relation to responsive repairs, and supervision and organisation of a Trade Supervisor and team of operatives.
- Undertake pre and post inspections of works, resolve problems identified at those inspections; ensure that standards are met.
- Monitor contractors\’ requests for works/cost variations, resolve discrepancies and queries; ensure value for money service.
- Control budget expenditure with thorough scrutiny of works costs, focusing on value for money.
- Approve payments to contractors within the limits set by financial standing orders.
- Provide technical advice and assistance to customers, colleagues, contractors and external partners.
- Ensure contractors adhere to current legislation and best practice pertaining to health and safety at work.
- Fully utilise the housing management repair ordering system and other ICT applications.
- Undertake surveys of the housing stock to provide data for the stock condition database.
- Work closely with other departments to provide an integrated and customer-focused service to residents.
- Attend customer meetings as required and liaise with external bodies or organisations to ensure effective delivery of the investment service.
- Ensure the views of customers and colleagues are represented and considered by contractors undertaking maintenance works.
- Provide out of hours emergency support for the repair service as required, and contribute to a flexible repairs appointment system.
- Undertake other duties to achieve personal, team and organisational objectives following consultation with your manager.
- Provide cover for the Team Leader – Voids and other surveyor roles as needed to minimise rent loss and void costs.
- Cover for the Surveyor – Technical to address concerns relating to damp, mould and condensation or structural/major repairs, and management of disrepair works.
- Cover for the Project Surveyor in supervising planned, programme and cyclical works.
- Line management responsibility for Prima Home Repairs Operatives.
Team Leader – Responsive Repairs Person Requirements
- Minimum BTEC/HNC level qualification in a surveying, construction or M&E field.
- Technical qualification in construction or gas and/or electrical services.
- P402 Asbestos Management Qualification.
- Full driving licence and use of a car for work is essential.
- Mobile working required.
- Occasional working outside usual office hours; provide out of hours emergency support when required.
- Undertake Health and Safety and compliance duties as required.
Skills & Competencies For The Role
- Experience in a similar role for a housing association, not-for-profit or public-sector organisation.
- Experience of writing specifications and preparing schedules of works.
- Budget awareness with experience of value-for-money environments.
- Experience of managing and delivering projects at site level.
- Experience of line management of operatives is advantageous.
- Experience of using housing management and CRM systems.
- Knowledge of Health & Safety requirements in repairs and maintenance, including CRM.
- Knowledge of construction technology and landlord legal responsibilities in repairs & maintenance.
- Knowledge of NHF schedule of rates.
- Trade or supervisory experience; understanding of ICT in repairs & maintenance service delivery.
- Knowledge of modern procurement methods and contract management.
- Interpersonal, diversity, focus, adaptability, team focus, customer focus, self development, financial acumen, risk management.
Team Leader – Responsive Repairs Benefits
- Healthcare Cash Plan scheme
- Salary sacrifice scheme for qualifying staff
- Pension scheme
- 23–24 days annual leave plus bank holidays and additional concessionary days over Christmas
- Birthday Annual Leave
- Volunteering Scheme
- Long Service Awards
- 35-hour week Monday-Friday
- Fully flexible working arrangements – hybrid from office and home; attendance at quarterly meetings after 5pm
- Free parking on site at Prima’s two offices
Equal Opportunities: Prima Group is an equal opportunities employer committed to creating an inclusive environment where diversity is valued, and everyone is treated with dignity and respect. We welcome applications from all qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation, or age.
Disability Confident/Caring Business Charter: Prima Group has signed up to the Disability Confident Scheme and the Caring Business Charter. We guarantee to interview all disabled applicants and those care-experienced young people, who meet the minimum criteria for the vacancy. Please specify if you wish to be considered under this scheme.
Application formats: If you wish to apply in a different format, such as a video application, please visit our website to see how to apply at Work For Us — Prima Group or www.primagroup.org/work-for-us.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Engineering and Information Technology
Industries
- Construction
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Team Leader – Responsive Repairs employer: Prima Group
Contact Detail:
Prima Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader – Responsive Repairs
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and construction sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching Prima Group and their values. Show us how your experience aligns with their mission to deliver top-notch repairs and maintenance services.
✨Tip Number 3
Practice your responses to common interview questions, especially around budget management and customer service. We want to see how you handle real-life scenarios!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Prima Group.
We think you need these skills to ace Team Leader – Responsive Repairs
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in repairs and maintenance. We want to see how your skills align with the Team Leader role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Technical Know-How: Since this role requires a solid understanding of construction and health & safety, be sure to mention any qualifications or experiences that demonstrate your expertise. We love seeing candidates who can bring technical knowledge to the table!
Highlight Your Leadership Skills: As a Team Leader, you’ll be managing a team, so it’s crucial to showcase your leadership experience. Share examples of how you've successfully led teams or projects in the past, and how you’ve ensured quality and customer satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the team!
How to prepare for a job interview at Prima Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to construction and repairs. Familiarise yourself with the specific qualifications mentioned in the job description, like the P402 Asbestos Management Qualification. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to manage a team effectively. Prepare examples of how you've successfully led teams in the past, focusing on customer service and quality. Think about situations where you resolved conflicts or improved team performance.
✨Understand the Budgeting Process
Since budget control is a key part of this role, be ready to discuss your experience with managing budgets and ensuring value for money. Bring examples of how you've monitored costs and made decisions that positively impacted financial outcomes in previous roles.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about potential challenges you might encounter in the role, such as dealing with contractors or handling emergency repairs. Practising your responses will help you articulate your problem-solving skills effectively.
