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For Companies At a Glance
- Tasks: Support customers in their homes and build strong community relationships.
- Company: Join a leading housing association committed to innovation and people.
- Benefits: Flexible hybrid working, competitive salary, and opportunities for personal growth.
- Other info: Dynamic role with opportunities for career advancement and community impact.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Positive attitude, strong communication skills, and a passion for helping others.
The predicted salary is between 35984 - 37444 ÂŁ per year.
An exceptional opportunity has arisen to join one of North West’s leading housing associations. Prima Group is an ambitious, forward thinking and innovative place to work. We see our people being key to our success, and are Silver Award members of Investors in People.
As a Neighbourhood Housing Officer you will be providing front-line person-centred housing management services, raising awareness of responsibilities, providing support and guidance to help customers sustain their tenancies. You will work within our communities to help create safe and sustainable places that people choose to live.
Location: Flexible hybrid working arrangements between home and Prima offices (Columbus Quay or Twickenham Drive)
Salary: ÂŁ35,984 Per Annum plus ECA ÂŁ1,460
Main Duties
- Customers
- Be the key contact for customers, making Prima visible within our communities and identify opportunities to engage customers.
- Build strong relationships with customers to enable them to sustain their tenancy.
- Provide housing related support, acting as an advocate for customers and referring to specialist services where required.
- Identify opportunities for customer involvement and work with the insight and innovation team to deliver the required outcomes.
- Responsible for providing a financial wellbeing service for customers, implementing payment agreements where appropriate to maximise income for the business and support the income team where required.
- Complete visits for all new customers to check they have settled into their home and ensure we are still meeting their needs.
- Complete visits for all existing customers at least once a year to ensure customers are maintaining their property in line with tenancy agreements, identifying any support needs, repair issues and changes to household data.
- Ensure all customer data records are kept up to date following each contact.
- Tenancy
- Deliver a comprehensive housing management service.
- Lead the empty homes process and ensure new customers have access to any support and “know how” to manage their tenancy.
- Provide tenancy support to customers to enable customers to sustain their tenancies.
- Contribute to maintaining and improving the appearance of our communities, carrying out enforcement actions where needed.
- Respond to and deal with reports of nuisance and ASB, to prevent escalation and ensure appropriate resolutions.
- Responsible for managing all low level and high level ASB cases for a dedicated patch.
- Monitor Service Charge contractor performance on your patch and work alongside our assets team.
- Support other colleagues delivering customer facing services such as Income Officers, Customer Services Assistants, Surveyors and Scheme Managers when required.
- Ensure systems are updated with accurate and up to date information so that other teams are aware of the status of customer case management.
- Assist the Voids and Lettings Co-Ordinator to let our homes to minimise rent loss and re-let costs.
- Carry out viewings and signups with prospective customers.
- Communities
- Work with and understand your community needs to inform the development of community plans, which respond to opportunities and challenges.
- Deliver community plan actions, monitoring the impact of our work.
- Build local effective partnerships to improve services, training and work opportunities for customers and identify development or service opportunities for Prima.
- Collaborate with compliance colleagues to manage any risks within the community, to deliver safe and sustainable homes and communities.
- Collaborate with the Community Cohesion Officer on projects.
- Capture all social value related tasks and ensure systems are updated appropriately.
- To undertake any other duties to achieve personal, team and organisational objectives.
Person Requirements
- Positive attitude to customers.
- Demonstrates drive and resilience.
- Self-starting and self-motivated.
- Does what it takes to get the right outcome.
- Confident.
- Curious.
- Supportive.
- Organised.
- Analytical problem solving.
- Adaptable.
- Customer Focus.
- Communication.
- Relationship building.
- Influencing Skills.
Neighbourhood Housing Officer employer: Prima Group
Contact Detail:
Prima Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Housing Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Prima Group. Check out their website and social media to see what they're all about. This will help you connect with them during your chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions for a Neighbourhood Housing Officer role, like how you'd handle customer relationships or manage tenancy issues. The more you practice, the more confident you'll feel when it’s time to shine!
✨Tip Number 3
Show off your people skills! In your interview, share examples of how you've built strong relationships with customers in the past. Talk about times when you've gone above and beyond to support someone. This will highlight your customer focus and make you stand out as a candidate.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, it shows that you’re proactive and really keen on the role!
We think you need these skills to ace Neighbourhood Housing Officer
Some tips for your application 🫡
Show Your Passion for Community: When writing your application, let us see your enthusiasm for working within communities. Share any experiences you've had that demonstrate your commitment to helping others and creating safe, sustainable places to live.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Neighbourhood Housing Officer role. Use keywords from the job description to show that you understand what we’re looking for.
Be Person-Centred: Since this role is all about providing person-centred housing management services, make sure to emphasise your customer service skills. Share examples of how you've built strong relationships and supported individuals in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Prima Group!
How to prepare for a job interview at Prima Group
✨Know Your Community
Before the interview, take some time to research the community you’ll be working in. Understand its needs and challenges, and think about how you can contribute to making it a better place. This will show your potential employer that you're genuinely interested in the role and the people you'll be serving.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you've successfully built relationships with customers or clients. Highlight how you’ve supported them in overcoming challenges, as this aligns perfectly with the responsibilities of a Neighbourhood Housing Officer.
✨Demonstrate Problem-Solving Skills
Think of specific situations where you’ve had to analyse a problem and come up with a solution. Be ready to discuss these scenarios during the interview, as analytical problem-solving is key for this role. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Be Ready to Discuss Team Collaboration
Since the role involves working closely with various teams, prepare to talk about your experience collaborating with others. Share examples of how you’ve worked effectively in a team setting, and how you’ve contributed to achieving common goals. This will demonstrate your ability to work well within Prima's collaborative environment.