Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line IT support and ensure smooth tech operations for users.
- Company: Join Prima, a leading online motor insurance provider with a vibrant culture.
- Benefits: Enjoy hybrid working, private healthcare, gym discounts, and tailored growth plans.
- Other info: Be part of a diverse team that values unique perspectives and innovation.
- Why this job: Make a real impact in shaping the future of motor insurance with innovative tech.
- Qualifications: Experience in multi-platform IT support and strong communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
Are you looking for a new challenge? Fancy helping us shape the future of motor insurance? Prima could be the place for you. Since 2015, we have been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we have quickly become the number one online motor insurance provider. In fact, we are trusted by over 5 million drivers. And now we are expanding to help millions more drivers in the UK and Spain.
To help fuel that growth, we need a Helpdesk Technician to join our Engineering team. This team is the beating heart of Prima. You will be joining over 300 engineers across software development, infrastructure, operations and security. Fueled by curiosity, experimentation and collaboration, you will help deliver scalable, impactful solutions that shape the future of insurance.
What you’ll do
- User Support and Service Quality: The role provides first-line support to UK users and assists the wider European IT team when needed. It serves as a key reference point for end-user support, ensuring queries are resolved efficiently. The focus is on delivering consistently high-quality, reliable IT services.
- Documentation and Knowledge Management Responsibilities: Include creating and maintaining clear, current documentation for solutions, procedures, and workarounds. This ensures knowledge is shared and support processes are standardized. Good documentation underpins continuity of service and user self-help.
- Device, Desktop, and AV Support: The position offers hands-on technical support for desktop and mobile systems in Apple and Lenovo environments. It also maintains and supports video conferencing and AV equipment (such as Logitech and Cisco) to ensure meeting rooms function reliably.
- Onboarding, Offboarding, and Asset Management: The role owns onboarding and offboarding processes, including provisioning devices via multiple MDM platforms. It involves preparing assets, managing stock, and keeping accurate asset records in the ITSM platform.
- Collaboration, Projects, and Vendor Coordination: The job requires proactive management of operational tasks and close collaboration with the Global Service Desk. It includes participation in IT projects like hardware refreshes, office setups, and technology rollouts.
What we’re looking for
- Ownership and Work Ethic: Demonstrates a strong sense of ownership, accountability, and self-motivation, managing tasks and priorities independently.
- Multi-Platform IT Support Expertise: Provides end-user IT support across macOS, Windows, and Linux, combined with help desk experience in Google Workspace and Microsoft Azure environments.
- Device and Configuration Management: Brings experience in IT Asset and Configuration Management, including hands-on use of MDM tools like Microsoft Intune, Kandji, or similar solutions.
- Collaboration and Communication: Communicates clearly and works effectively within a distributed, international team, supporting coordination across locations and time zones.
- Networking and Troubleshooting Skills: Possesses basic knowledge of LAN, Wi-Fi, and VPN networking to diagnose issues and escalate problems appropriately.
Nice-to-Have
- Experience in installation, configuration, and integration of Systems (Hardware)
- Scripting and API Management
- CCNA or relevant certifications
- Familiarity with ITIL principles and hands-on experience working with an ITSM platform.
Why you’ll love it here: We want to make Prima a happy and empowering place to work. So if you decide to join us, you can expect plenty of perks.
- Work Your Way: Enjoy hybrid working, with a mix of home and office days. Plus, for up to 30 days per year, work from anywhere.
- Grow with us: We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you.
- Thrive and perform: Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support.
Think you’re a match? Apply now. At Prima, we celebrate uniqueness. If you don’t meet every requirement but are passionate about this role, we still want to hear from you. Innovation thrives on diverse perspectives. Prima is proud to be an equal opportunity employer.
Helpdesk Technician in London employer: Prima Group
Contact Detail:
Prima Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Technician in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Prima. Understand their mission, values, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to IT support and think about how your experience aligns with what Prima is looking for. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to discuss specific examples where you've tackled tech issues or improved processes. This will demonstrate your ownership and work ethic, which are key traits for the role.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the team, projects, or company culture. This shows you're engaged and helps you figure out if Prima is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Helpdesk Technician in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Helpdesk Technician role shine through. We want to see how excited you are about shaping the future of motor insurance and helping users with their tech needs!
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially across different platforms like macOS and Windows. We love seeing how your skills align with what we do at Prima, so don’t hold back!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and structure your thoughts well. This will help us understand your qualifications and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Prima Group
✨Know Your Tech Inside Out
As a Helpdesk Technician, you'll need to be well-versed in various operating systems like macOS, Windows, and Linux. Brush up on your knowledge of Google Workspace and Microsoft Azure, and be ready to discuss how you've used these platforms in past roles.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you resolved user queries efficiently or improved service quality. This will demonstrate your ownership and work ethic, which are key traits for this role.
✨Get Familiar with Documentation Practices
Since documentation is crucial for maintaining service continuity, be ready to discuss your experience with creating and managing clear documentation. Highlight any tools you've used for knowledge management and how they helped streamline processes.
✨Emphasise Collaboration and Communication
This role involves working closely with a distributed team, so it's important to showcase your communication skills. Prepare to talk about how you've collaborated on projects or coordinated with vendors in previous positions, especially across different time zones.