We are Prima Group, an innovative not-for-profit housing organisation, based in Liverpool.
We own and manage 2800 homes across Merseyside and are keen to grow by providing more new homes over the coming years. Our team of over 80 employees, working alongside our partners, provides excellent services to our customers delivering on our key aim of ‘putting customers and communities first.’
We see our people as our key asset. Driven by our values, we aim to be an employer of choice, offering a modern workplace, free parking, and a range of employee benefits.
Taking pride in our people, we want to attract the very best. Our employees rate us highly, and we get great feedback on what it’s like to work here.
Main Duties
Actively support and deliver against the Association’s corporate objectives;
Have awareness of and assist the Association in delivering value for money services
Monitor care packages within the scheme to meet relevant support needs and person centred care.
Provide high quality, generic advice on all neighbourhood services and processes
Ensure that all income owed to the Association is collected in order to ensure income is maximised in line with targets;
Ensure that properties are let within the scheme and carry out viewings in line with expected targets
Effectively diagnose and log repairs; overseeing cost analysis as per the Associations approved schedule of rates
Effectively manage the building and associated communal services provided by the Association
Effectively manage the communal environment with regard to health and safety, including but not limited to salt and gritting pathways during winter months
Provide cover across all schemes for daily calls and visits to the housebound during office closedowns.
Positively engage with tenants to reduce social isolation and improve wellbeing
Effectively monitor risk within the scheme
Requirements
GCSE Grade C or equivalent qualification in maths and English
Strong commitment to customer service excellence.
Demonstrates drive and resilience
Proactive approach to work.
Self-starting and self-motivated.
Performance Focused.
Focus on getting things done
Customer services experience in a customer facing role
Experience of working in a specialist housing environment
Experience of lone working
Good understanding of best practice in customer services.
Ability to ascertain the support needs of tenants; to act accordingly in notifying others and to provide appropriate support (including emergency services)
Knowledge of care services available through various agencies
Knowledge of safeguarding procedures
Knowledge of welfare benefits available to the elderly and disabled
Organised
Analytical problem solving
Focused drive
Team focus
Customer Focus
Communication
Organisational Awareness
Salary sacrifice scheme for qualifying staff
Free parking on-site
We see our people being key to our success and are members of the Investors in People (Silver Award)
So, if you share our vision and values , possess a can-do attitude, and want to be at the forefront of shaping Prima Group’s ambitions, then we would love to hear from you.
Prima Group is a member of the Disability Confident Scheme and the Caring Business Charter. We guarantee to interview all applicants with disabilities and those care-experienced young people who meet the minimum criteria for the vacancy. Please specify if you wish to apply under this scheme.
Closing date for applications - 31st July 2026
Scheme Manager in Liverpool employer: Prima Group
Prima Group is a leading housing association in the North West, offering a dynamic and inclusive work environment that prioritises employee wellbeing and development. With flexible hybrid working arrangements, a comprehensive benefits package including a healthcare cash plan and generous annual leave, and a commitment to diversity and inclusion, we empower our Property Standards Officers to make a meaningful impact in the community while enjoying a supportive workplace culture.
