At a Glance
- Tasks: Manage sheltered accommodation for older people, ensuring top-notch customer service and tenant support.
- Company: Join Prima Group, a leading housing association known for its innovative and supportive culture.
- Benefits: Competitive salary, flexible hours, and opportunities for personal and professional growth.
- Other info: Dynamic role with a focus on community engagement and wellbeing.
- Why this job: Make a real difference in the lives of older residents while developing your skills.
- Qualifications: GCSE Grade C in maths and English; customer service experience preferred.
The predicted salary is between 18145 - 18145 € per year.
An exceptional opportunity has arisen to join one of North West’s leading housing associations. Prima Group is an ambitious, forward thinking and innovative place to work. We see our people being key to our success and are Gold Award members of Investors in People.
As a Scheme Manager, you will be overseeing the day to day management of sheltered accommodation scheme for older people, providing first class customer service, tenant support and advice for individuals who may have a range of support needs. You will effectively monitor the scheme in line with compliance and health and safety regulations.
Location: Located at Maud Roberts Court Scheme with need to attend other sites if required.
Salary: £18,145 for 25 hours.
Main Duties:
- Actively support and deliver against the Association’s corporate objectives.
- Have awareness of and assist the Association in delivering value for money services.
- Monitor care packages within the scheme to meet relevant support needs and person-centred care.
- Provide high quality, generic advice on all neighbourhood services and processes.
- Ensure that all income owed to the Association is collected in order to ensure income is maximised in line with targets.
- Ensure that properties are let within the scheme and carry out viewings in line with expected targets.
- Effectively diagnose and log repairs; overseeing cost analysis as per the Association's approved schedule of rates.
- Effectively manage the building and associated communal services provided by the Association.
- Effectively manage the communal environment with regard to health and safety, including but not limited to salt and gritting pathways during winter months.
- Provide cover across all schemes for daily calls and visits to the housebound during office closedowns.
- Positively engage with tenants to reduce social isolation and improve wellbeing.
- Effectively monitor risk within the scheme.
Person Requirements:
- GCSE Grade C or equivalent qualification in maths and English.
- Strong commitment to customer service excellence.
- Demonstrates drive and resilience.
- Proactive approach to work.
- Self-starting and self-motivated.
- Performance focused.
- Focus on getting things done.
Skills & Competencies for the role:
- Customer services experience in a customer facing role.
- Experience of working in a specialist housing environment.
- Experience of lone working.
- Good understanding of best practice in customer services.
- Ability to ascertain the support needs of tenants; to act accordingly in notifying others and to provide appropriate support (including emergency services).
- Knowledge of care services.
Scheme Manager in Liverpool employer: Prima Group
Prima Group is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture and numerous opportunities for professional growth. Located at Maud Roberts Court, employees benefit from a collaborative environment where they can make a meaningful impact on the lives of older residents while enjoying the recognition of being part of a Gold Award Investors in People organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Scheme Manager in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Prima Group. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching common questions for Scheme Managers. Think about how your experience aligns with their values, especially around customer service and tenant support.
✨Tip Number 3
Showcase your passion for helping others! During interviews, share specific examples of how you've positively impacted tenants or customers in previous roles. It’s all about demonstrating that drive and resilience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission.
We think you need these skills to ace Scheme Manager in Liverpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Scheme Manager role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Passion:Let your enthusiasm for helping others shine through in your application. Talk about your commitment to providing first-class customer service and how you can positively engage with tenants. We love candidates who are genuinely passionate about making a difference!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team at Prima Group!
How to prepare for a job interview at Prima Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Scheme Manager inside out. Familiarise yourself with the responsibilities listed in the job description, especially around customer service and compliance. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service excellence, prepare examples from your past experiences where you've gone above and beyond for customers. Think about specific situations where you’ve supported individuals with varying needs, as this will demonstrate your capability to handle the responsibilities of the job.
✨Be Proactive and Resilient
The job requires a proactive approach and resilience. During the interview, share instances where you've tackled challenges head-on or taken initiative in your previous roles. This will highlight your self-starting attitude and performance-focused mindset, which are key traits for a Scheme Manager.
✨Engage and Connect
Remember, it's not just about answering questions; it's also about building rapport with your interviewers. Engage them with thoughtful questions about the organisation's goals and how you can contribute to reducing social isolation among tenants. This shows that you’re not only focused on the job but also on the community aspect of the role.
