At a Glance
- Tasks: Manage sheltered accommodation, providing top-notch support and advice to older residents.
- Company: Join Prima Group, a leading housing association with a focus on innovation and people.
- Benefits: Enjoy a competitive salary, healthcare plan, generous leave, and free parking.
- Other info: Flexible working hours and a supportive, inclusive environment await you.
- Why this job: Make a real difference in the lives of older people while developing your career.
- Qualifications: GCSEs in maths and English, plus a passion for customer service.
The predicted salary is between 18145 - 18145 € per year.
An exceptional opportunity has arisen to join one of North West’s leading housing associations. Prima Group is an ambitious, forward thinking and innovative place to work. We see our people being key to our success and are Gold Award members of Investors in People.
As a Scheme Manager, you will be overseeing the day to day management of sheltered accommodation scheme for older people providing first class customer service, tenant support and advice for individuals who may have a range of support needs. You will effectively monitor the scheme in line with compliance and health and safety regulations.
Location: Located at Maud Roberts Court Scheme with need to attend other sites if required.
Salary: £18,145 for 25 hours
Main Duties:
- Actively support and deliver against the Association’s corporate objectives.
- Have awareness of and assist the Association in delivering value for money services.
- Monitor care packages within the scheme to meet relevant support needs and person-centred care.
- Provide high quality, generic advice on all neighbourhood services and processes.
- Ensure that all income owed to the Association is collected in order to ensure income is maximised in line with targets.
- Ensure that properties are let within the scheme and carry out viewings in line with expected targets.
- Effectively diagnose and log repairs; overseeing cost analysis as per the Association's approved schedule of rates.
- Effectively manage the building and associated communal services provided by the Association.
- Effectively manage the communal environment with regard to health and safety, including but not limited to salt and gritting pathways during winter months.
- Provide cover across all schemes for daily calls and visits to the housebound during office closedowns.
- Positively engage with tenants to reduce social isolation and improve wellbeing.
- Effectively monitor risk within the scheme.
Person Requirements:
- GCSE Grade C or equivalent qualification in maths and English.
- Strong commitment to customer service excellence.
- Demonstrates drive and resilience.
- Proactive approach to work.
- Self-starting and self-motivated.
- Performance focused.
- Focus on getting things done.
Skills & Competencies for the role:
- Customer services experience in a customer facing role.
- Experience of working in a specialist housing environment.
- Experience of lone working.
- Good understanding of best practice in customer services.
- Ability to ascertain the support needs of tenants; to act accordingly in notifying others and to provide appropriate support (including emergency services).
- Knowledge of care services available through various agencies.
- Knowledge of safeguarding procedures.
- Knowledge of welfare benefits available to the elderly and disabled.
Benefits - why work for us?
- Healthcare Cash Plan scheme.
- Salary sacrifice scheme for qualifying staff.
- Pension scheme.
- 24 days annual leave plus bank holidays and 4 Concessionary Days over the Christmas period off.
- Birthday Annual Leave.
- Long Service Awards.
- 25-hour week Monday-Friday.
- Free parking on site at Prima’s two offices.
Prima Group is an equal opportunities employer committed to creating an inclusive environment where diversity is valued, and everyone is treated with dignity and respect. We welcome applications from all qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation, or age.
Prima Group has signed up to the Disability Confident Scheme and the Caring Business Charter. We guarantee to interview all disabled applicants and those care experienced young people, who meet the minimum criteria for the vacancy. Please specify if you wish to be considered under this scheme.
If you wish to apply in a different format, such as a video application, please visit our website to see how.
If you want to be at the forefront of shaping Prima Group’s ambitions, then we would love to hear from you. Please visit our website for more information about Prima Group.
Scheme Manager in Litherland employer: Prima Group
Prima Group is a leading housing association in the North West, dedicated to fostering an inclusive and supportive work environment. As a Scheme Manager, you will benefit from a range of employee perks including a healthcare cash plan, generous annual leave, and opportunities for professional growth, all while making a meaningful impact on the lives of older residents. With a strong commitment to diversity and employee well-being, Prima Group stands out as an exceptional employer for those seeking a rewarding career in community service.
StudySmarter Expert Advice🤫
We think this is how you could land Scheme Manager in Litherland
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Prima Group. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Scheme Manager, especially your customer service skills and ability to support tenants.
✨Tip Number 3
Show your passion! During the interview, let your enthusiasm for helping others shine through. Talk about any relevant experiences where you've made a positive impact on someone's life, especially in a housing or care context.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Scheme Manager in Litherland
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Scheme Manager role. We want to see how you can contribute to our mission at Prima Group!
Showcase Customer Service Skills:Since customer service excellence is key for us, share specific examples of how you've gone above and beyond for customers in previous roles. This will help us see your commitment to tenant support.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This helps us understand your qualifications quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you can find more info about Prima Group there!
How to prepare for a job interview at Prima Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Scheme Manager inside out. Familiarise yourself with the responsibilities listed in the job description, especially around customer service and compliance. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your customer service skills and ability to support individuals with varying needs. Think about times when you've successfully managed a situation or improved a process, as these stories will resonate well with the interviewers.
✨Engage with the Values
Research Prima Group’s values and mission. During the interview, relate your answers back to how you can contribute to their goals, particularly around providing first-class customer service and supporting tenants. This shows that you’re not just looking for any job, but that you want to be part of their team.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready to ask. Inquire about the challenges the team currently faces or how success is measured in the role. This demonstrates your enthusiasm for the position and helps you gauge if it’s the right fit for you.
