At a Glance
- Tasks: Support housing standards and ensure customer wellbeing by managing damp and mould cases.
- Company: Join Prima Group, a leading housing association with a focus on innovation and people.
- Benefits: Enjoy flexible working, healthcare benefits, and 24 days annual leave plus bank holidays.
- Other info: Embrace a diverse workplace that values inclusion and offers excellent growth opportunities.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: GCSE level education; customer service experience is essential.
The predicted salary is between 34952 - 34952 £ per year.
An exceptional opportunity has arisen to join one of North West's leading housing associations. Prima Group is an ambitious, forward thinking and innovative place to work. We see our people being key to our success, and are Gold Award members of Investors in People.
The role is responsible for coordinating, tracking and maintaining accurate records for all cases identified under Awaab's Law including damp, mould and housing condition cases. To ensure the process is adhered to and any issues are addressed promptly and within legal timescales to protect our customers' health and wellbeing.
Location: Flexible hybrid working arrangements between home and Prima offices (Columbus Quay or Twickenham Drive)
Salary: £34,952 Per annum
Main Duties:
- Customers
- Liaise with customers in an understanding and professional manner
- Arrange inspections and repair works where required taking into account the needs of the customer and any vulnerabilities
- Ensure customers are kept informed until case completion and act as the main point of contact
- Support with other relevant customer contacts as and when required
- Case Work
- Act as the first point of contact for all Awaab's Law-related reports, including damp and mould cases
- Log, monitor and manage cases to ensure compliance with statutory and internal timescales
- Maintain accurate, up-to-date records on housing management and compliance systems
- Arrange inspections, remedial works, follow-up visits and customer communications
- Ensure all cases are completed successfully, and targets are adhered to at each stage in line with legal timeframes
- Ensure all work is carried out in line with data protection and safeguarding requirements
- Collaborate with surveyors, contractors, repairs team and other internal departments to progress cases
- Performance
- Track contractor performance and escalate delays or risks to internal teams
- Prepare case updates, performance reports and information to management
- Attend regular meetings to discuss performance and provide updates on case work
- Support audits, regulatory reviews and internal investigations where required
- Keep up to date with legislation changes and ensure it is reflected in company procedures
- Undertake any other duties to achieve personal, team and organisational objectives following consultation with the group housing manager
Person Requirements:
- Essential: Educated to GCSE level or equivalent
- Desirable: Relevant professional qualification
- Demonstrates drive and resilience. Self-starting and self-motivated. Does what it takes to get the right outcome.
- Confident
- Curious
- Adaptable
- Customer Focus
- Communication
- Relationship building
Skills & Competencies for the role:
- Essential: Experience of dealing with the public in a customer service environment.
- Excellent communication skills with the ability to have difficult conversations
- Ability to use your own initiative but adopt the One Team approach.
- Ability to prioritise your workload and meet deadlines.
- Experience of using ICT systems, Customer Relationship Management systems and Microsoft office software.
- Desirable: An understanding of social housing and communities
- An understanding of Awaab's Law
- Knowledge of the Housing Health and Safety Rating System
- Experience of dealing with case work and meeting legal timeframes
- An understanding of compliance and dealing with property repairs
Benefits - why work for us?
- Healthcare Cash Plan scheme
- Salary sacrifice scheme for qualifying staff
- Pension scheme
- 24 days annual leave plus bank holidays and 4 Concessionary Days over the Christmas period off
- Birthday Annual Leave
- Volunteering Scheme
- Long Service Awards
- 35-hour week Monday-Friday
- Fully flexible working arrangements – hybrid working from the office and from home.
- Free parking on site at Prima's two offices
Prima Group is an equal opportunities employer committed to creating an inclusive environment where diversity is valued, and everyone is treated with dignity and respect. We welcome applications from all qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation, or age. Prima Group has signed up to the Disability Confident Scheme and the Caring Business Charter. We guarantee to interview all disabled applicants and those care experienced young people, who meet the minimum criteria for the vacancy. Please specify if you wish to be considered under this scheme.
If you wish to apply in a different format, such as a video application, please visit our website to see how.
If you want to be at the forefront of shaping Prima Group's ambitions, then we would love to hear from you. Please visit our website for more information about Prima Group.
Locations
Property Standards Officer in Cheshire, Warrington employer: Prima Group
Prima Group is a leading housing association in the North West, offering a dynamic and inclusive work environment that prioritises employee wellbeing and development. With flexible hybrid working arrangements, a comprehensive benefits package including a healthcare cash plan and generous annual leave, and a commitment to diversity and inclusion, we empower our Property Standards Officers to make a meaningful impact in the community while enjoying a supportive workplace culture.
