1st Line IT & Applications Support
Company: Prima Cheese Ltd
Salary: Company contribution pension, Life insurance scheme, Holiday club, Employee Benefits Platform, Employee Assistance Programme & 24/7 GP Access Increasing Annual Leave Entitlement based on Length of Service
Hours: Full-time
Location: Seaham, SR7 0PX
Working pattern: On-site
Job type: Permanent
Posting date: 5 Nov 2026
Closing date: 27 Nov 2026
Proud member of the Disability Confident employer scheme
Summary
To provide efficient and professional first-line IT support to users, acting as the initial point of contact for IT issues and service requests. The role is responsible for diagnosing and resolving common technical problems, providing clear guidance to users, accurately recording and managing support requests, and escalating more complex issues when required. The overall aim is to minimise disruption, deliver a positive customer experience, and support the reliable day-to-day operation of the organisation’s IT services.
Essential requirements
- Good working knowledge of Windows desktops/laptops and general PC hardware
- Understanding of Microsoft 365, including Outlook, Teams, Office applications and user accounts
- Knowledge of basic networking concepts, including IP addressing, DNS, DHCP, Wi-Fi and connectivity troubleshooting
- Understanding of user accounts, permissions and access management
- Understanding of ITSM/service desk principles, particularly incident, request, problem and change management
- Knowledge of troubleshooting methodologies and when an issue should be escalated to 2nd/3rd Line
- Understanding of business applications and how issues can relate to interfaces, data flows and integrations
- Basic understanding of databases/SQL for investigating and validating application data
- Awareness of ITIL principles and good service-management practice
- Strong analytical and problem-solving skills.
- Excellent communication skills, with the ability to engage technical and non-technical stakeholders.
Proud member of the Disability Confident employer scheme
About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
1st Line IT & Applications Support in Seaham employer: Prima Cheese Ltd
Prima Cheese Ltd offers a supportive and inclusive working environment, emphasizing respect and integrity. Employees benefit from a range of perks including a company contribution pension, life insurance, and an employee assistance programme. The company values professional growth, providing opportunities for career advancement and increasing annual leave based on length of service.
