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- Tasks: Provide 1st line IT support and manage end-user hardware.
- Company: Join Prima, a leading online motor insurance provider trusted by over 4 million drivers.
- Benefits: Enjoy hybrid working, private healthcare, gym discounts, and wellbeing programs.
- Why this job: Be part of a collaborative team shaping the future of insurance with innovative tech solutions.
- Qualifications: Experience in IT support, knowledge of Google Workspace, Microsoft 365, and MDM platforms required.
- Other info: Work from anywhere for up to 30 days a year and access tailored growth plans.
The predicted salary is between 24000 - 36000 £ per year.
Madrid – Spain # Helpdesk Technician## Overview## Job descriptionPrima could be the place for you.Since 2015, we\’ve been using our love of data and tech to rethink car insurance and bring drivers a great experience at a great price. Our story began in Italy, where we\’ve quickly become the number one online motor insurance provider. In fact, we\’re trusted by over 4 million drivers. And now we\’re expanding to help millions more drivers in the UK and Spain.To help fuel that growth, we need a **Helpdesk Technician** to join our **IT team**.This team is the beating heart of Prima.You\’ll be joining over 200 engineers across software development, infrastructure, operations and security. Fueled by curiosity, experimentation and collaboration, you\’ll help deliver scalable, impactful solutions that shape the future of insurance.Helpdesk is responsible for the smooth operation, maintenance, and lifecycle management of end-user hardware across the organisation. This includes laptops, mobile devices, peripherals, and meeting room AV/VC equipment.With a focus on reliability, security, and user experience, the role involves provisioning devices via MDM platforms such as Intune and Kandji, maintaining accurate asset records, and supporting efficient onboarding and offboarding processes. Collaborating closely with internal teams and external vendors, the technician ensures all hardware is operational, compliant, and aligned with business needs, minimising downtime and maximising user productivity.What you\’ll do:- Provide 1st line IT support to our Spain user base, and assist global colleagues across Italy and the UK.- Deliver technical support across a range of desktop and mobile systems, including Apple, Windows, and Linux platforms- Maintain and support video conferencing (VC) and audio-visual (AV) equipment, primarily Logitech and Cisco systems- Support onboarding and offboarding processes, including provisioning and deprovisioning devices using multiple MDM platforms, and maintaining a current asset inventory via our ITSM platform, Freshservice- Collaborate with Infrastructure and Enterprise Application Support teams to develop and enhance world-class IT services- Manage user accounts and access permissions, including account creation, modification, and deactivationContribute to IT projects, such as hardware refresh programmes and new technology rollouts.- Liaise with external providers to troubleshoot and resolve technical issuesDeliver exceptional customer service, maintaining a professional and positive attitude at all timesWhat we\’re looking for:- Experience providing IT support in a multi-site or international business environment- Strong working knowledge of both Google Workspace and Microsoft 365 administration and support- Proficiency in managing and deploying devices using MDM platforms- Familiarity with Cisco hardware and tools, especially in video conferencing and networking environments- Solid understanding of Windows and macOS operating systems; exposure to Linux is a plus- Experience using an ITSM platform for ticketing and asset management- Excellent communication and problem-solving skills, with a proactive and user-focused approach- Well-organised, self-motivated, and capable of managing multiple priorities in a dynamic setting.**Why you\’ll love it here:**We want to make Prima a happy and empowering place to work. So if you decide to join us, you can expect plenty of perks. **Work Your Way:** Enjoy hybrid working, with a mix of home and office days. Plus, for up to 30 days per year, work from anywhere. Our office is in Calle Santa Engracia 23, Madrid. **Grow with us:** We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you. **Thrive and perform:** Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support.**Apply now**.At Prima, we celebrate uniqueness. If you don\’t meet every requirement but are passionate about this role, we still want to hear from you. Innovation thrives on diverse perspectives.Location: Madrid -SpainDepartment: EngineeringJob function: ITEmployment: Permanent Employment#J-18808-Ljbffr
Helpdesk Technician employer: Prima Assicurazioni
Contact Detail:
Prima Assicurazioni Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Technician
✨Tip Number 1
Familiarise yourself with the specific MDM platforms mentioned in the job description, such as Intune and Kandji. Having hands-on experience or knowledge about these tools will give you an edge during discussions with the hiring team.
✨Tip Number 2
Brush up on your knowledge of video conferencing and audio-visual equipment, particularly Logitech and Cisco systems. Being able to discuss your experience with these technologies can demonstrate your readiness for the role.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully resolved IT issues in previous roles. This will highlight your proactive approach and ability to maintain a positive user experience.
✨Tip Number 4
Network with current or former employees of Prima, especially those in IT roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Helpdesk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially in multi-site or international environments. Emphasise your familiarity with MDM platforms and any specific technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully provided IT support in the past, particularly with desktop and mobile systems.
Highlight Technical Skills: In your application, clearly list your technical skills, such as proficiency in Google Workspace, Microsoft 365, and experience with Cisco hardware. This will demonstrate your capability to meet the job requirements.
Showcase Problem-Solving Abilities: Include examples in your application that illustrate your problem-solving skills and proactive approach to IT challenges. This is crucial for a role that involves troubleshooting and delivering exceptional customer service.
How to prepare for a job interview at Prima Assicurazioni
✨Know Your Tech
Make sure you're familiar with the specific technologies mentioned in the job description, such as MDM platforms like Intune and Kandji, as well as the operating systems you'll be supporting. Brush up on your knowledge of Cisco hardware and video conferencing tools, as these will likely come up during the interview.
✨Showcase Your Customer Service Skills
As a Helpdesk Technician, providing exceptional customer service is key. Prepare examples of how you've handled difficult situations or resolved user issues in the past. Highlight your proactive approach to problem-solving and maintaining a positive attitude.
✨Demonstrate Collaboration
This role involves working closely with various teams. Be ready to discuss your experience collaborating with others, whether it's internal teams or external vendors. Share specific instances where teamwork led to successful outcomes.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges the IT team faces. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
