Validation Specialist

Are you looking for a new challenge? Fancy helping us shape the future of motor insurance? Prima could be the place for you. Since 2015, we have been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we have quickly become the number one online motor insurance provider. In fact, we are trusted by over 5 million drivers. And now we are expanding to help millions more drivers in the UK and Spain.

To help fuel that growth, we need a Validation Specialist to join our Customer Care team. This role will focus on carrying out detailed validation checks, supporting our fraud prevention efforts, and ensuring accuracy in line with market best practice. You will work closely with both the Customer Care and Underwriting teams, with particular focus on complex validations that require a high level of accuracy and judgement.

Excited to make an impact? Here are the details:

• Conduct validation checks on a wide range of documents and policies, ensuring data accuracy against internal systems.
• Using tools to identify document fraud and flag cases when relevant.
• Handle inbound enquiries and conduct outbound calls with customers as part of the validation process, providing clear explanations and ensuring a positive customer experience.
• Record and track validation outcomes with precision and in compliance with procedures.
• Escalate potential fraud cases in line with agreed processes.
• Collaborate with Customer Care and Underwriting to ensure compliance and service consistency.
• Spot trends and highlight opportunities for automation or process improvements.
• Maintain close understanding of our customers and products by occasionally supporting Customer Fulfilment activities (phone, email, live chat).
• Support colleagues by resolving validation related queries to provide comprehensive responses to customers.

What we are looking for:

• Previous experience in a customer service or validation operations role within a regulated environment (insurance experience desirable but not essential).
• Strong attention to detail with an ability to spot discrepancies quickly and accurately.
• Good working knowledge of document handling and validation processes.
• Confidence using digital tools and platforms to manage workload effectively.
• Clear written and verbal communication skills.
• Ability to work independently while collaborating with the wider team.
• Experience in a fraud or compliance setting desirable.

Benefits:

• Enjoy hybrid working, with a mix of home and office days.
• 25 Days Holiday.
• Pension plan: salary sacrifice pension scheme 5%. employer contribution, up to 5% employee contribution.
• Health & Protection Benefits: Private Medical Insurance (single cover); Permanent Health Insurance (Income Protection); Life Assurance (Death in Service); EAP, employee assistance programme 24/7.