At a Glance
- Tasks: Conduct validation checks and support fraud prevention in motor insurance.
- Company: Leading online motor insurance provider expanding in the UK and Spain.
- Benefits: Hybrid working, 25 days holiday, health benefits, and pension plan.
- Other info: Collaborative environment with opportunities for growth and development.
- Why this job: Join a dynamic team shaping the future of motor insurance with real impact.
- Qualifications: Customer service experience and strong attention to detail required.
The predicted salary is between 36000 - 60000 £ per year.
Fancy helping us shape the future of motor insurance? Since 2015, we have been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we have quickly become the number one online motor insurance provider. And now we are expanding to help millions more drivers in the UK and Spain. To help fuel that growth, we need a Validation Specialist to join our Customer Care team. This role will focus on carrying out detailed validation checks, supporting our fraud prevention efforts, and ensuring accuracy in line with market best practice.
Here are the details:
- Conduct validation checks on a wide range of documents and policies, ensuring data accuracy against internal systems.
- Using tools to identify document fraud and flag cases when relevant.
- Handle inbound enquiries and conduct outbound calls with customers as part of the validation process, providing clear explanations and ensuring a positive customer experience.
- Record and track validation outcomes with precision and in compliance with procedures.
- Escalate potential fraud cases in line with agreed processes.
- Collaborate with Customer Care and Underwriting to ensure compliance and service consistency.
- Spot trends and highlight opportunities for automation or process improvements.
- Maintain close understanding of our customers and products by occasionally supporting Customer Fulfilment activities (phone, email, live chat).
- Support colleagues by resolving validation related queries to provide comprehensive responses to customers.
What we are looking for:
- Previous experience in a customer service or validation operations role within a regulated environment (insurance experience desirable but not essential).
- Strong attention to detail with an ability to spot discrepancies quickly and accurately.
- Good working knowledge of document handling and validation processes.
- Confidence using digital tools and platforms to manage workload effectively.
- Clear written and verbal communication skills.
- Ability to work independently while collaborating with the wider team.
- Experience in a fraud or compliance setting desirable.
Benefits:
- Enjoy hybrid working, with a mix of home and office days.
- 25 Days Holiday.
- Pension plan: salary sacrifice pension scheme 5%.
- Health & Protection Benefits: Private Medical Insurance (single cover); Permanent Health Insurance (Income Protection); Life Assurance (Death in Service); EAP, employee assistance programme 24/7.
Specialist, Customer CARE (Dutch) employer: Prima Assicurazioni S.p.A.
Join a forward-thinking company that is revolutionising motor insurance with a strong focus on data and technology. As a Specialist in Customer Care, you'll benefit from a supportive work culture that values employee growth, offering hybrid working arrangements and comprehensive health benefits. With opportunities to collaborate across teams and contribute to innovative processes, this role is perfect for those seeking meaningful employment in a dynamic environment.
Contact Details:
Prima Assicurazioni S.p.A. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Specialist, Customer CARE (Dutch)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Prima Assicurazioni S.p.A.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Prima Assicurazioni S.p.A. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Specialist, Customer CARE (Dutch)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Prima Assicurazioni S.p.A.:Your cover letter is your chance to shine! Tell us why you want to work at Prima Assicurazioni S.p.A. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Prima Assicurazioni S.p.A.!
How to prepare for a job interview at Prima Assicurazioni S.p.A.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
