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- Tasks: Conduct validation checks and support fraud prevention in motor insurance.
- Company: Leading online motor insurance provider expanding in the UK and Spain.
- Benefits: Hybrid working, 25 days holiday, health benefits, and pension plan.
- Other info: Collaborative environment with opportunities for growth and development.
- Why this job: Join a dynamic team shaping the future of motor insurance with real impact.
- Qualifications: Customer service experience and strong attention to detail required.
The predicted salary is between 36000 - 60000 £ per year.
Fancy helping us shape the future of motor insurance? Since 2015, we have been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we have quickly become the number one online motor insurance provider. And now we are expanding to help millions more drivers in the UK and Spain. To help fuel that growth, we need a Validation Specialist to join our Customer Care team. This role will focus on carrying out detailed validation checks, supporting our fraud prevention efforts, and ensuring accuracy in line with market best practice.
Here are the details:
- Conduct validation checks on a wide range of documents and policies, ensuring data accuracy against internal systems.
- Using tools to identify document fraud and flag cases when relevant.
- Handle inbound enquiries and conduct outbound calls with customers as part of the validation process, providing clear explanations and ensuring a positive customer experience.
- Record and track validation outcomes with precision and in compliance with procedures.
- Escalate potential fraud cases in line with agreed processes.
- Collaborate with Customer Care and Underwriting to ensure compliance and service consistency.
- Spot trends and highlight opportunities for automation or process improvements.
- Maintain close understanding of our customers and products by occasionally supporting Customer Fulfilment activities (phone, email, live chat).
- Support colleagues by resolving validation related queries to provide comprehensive responses to customers.
What we are looking for:
- Previous experience in a customer service or validation operations role within a regulated environment (insurance experience desirable but not essential).
- Strong attention to detail with an ability to spot discrepancies quickly and accurately.
- Good working knowledge of document handling and validation processes.
- Confidence using digital tools and platforms to manage workload effectively.
- Clear written and verbal communication skills.
- Ability to work independently while collaborating with the wider team.
- Experience in a fraud or compliance setting desirable.
Benefits:
- Enjoy hybrid working, with a mix of home and office days.
- 25 Days Holiday.
- Pension plan: salary sacrifice pension scheme 5%.
- Health & Protection Benefits: Private Medical Insurance (single cover); Permanent Health Insurance (Income Protection); Life Assurance (Death in Service); EAP, employee assistance programme 24/7.
Specialist, Customer CARE (Dutch) employer: Prima Assicurazioni S.p.A.
Contact Detail:
Prima Assicurazioni S.p.A. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist, Customer CARE (Dutch)
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in shaping the future of motor insurance with them.
✨Tip Number 2
Practice your communication skills! Since you'll be handling inbound enquiries and conducting outbound calls, make sure you can explain complex ideas clearly and concisely. Role-play with a friend or use online resources to boost your confidence.
✨Tip Number 3
Show off your attention to detail! During interviews, share examples of how you've spotted discrepancies or improved processes in previous roles. This will demonstrate that you have the skills needed for validation checks and fraud prevention.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team and contributing to our growth in the UK and Spain.
We think you need these skills to ace Specialist, Customer CARE (Dutch)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Validation Specialist. Highlight any relevant experience in customer service or validation operations, especially if you've worked in a regulated environment. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about motor insurance and how you can contribute to our Customer Care team. Keep it clear and concise, and don’t forget to mention your attention to detail!
Showcase Your Digital Skills: Since we rely on digital tools for managing workloads, make sure to mention any experience you have with document handling and validation processes. Let us know how comfortable you are using tech to enhance your work efficiency.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you into our system quickly. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Prima Assicurazioni S.p.A.
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of the role. Familiarise yourself with validation processes and document handling, as well as the company's approach to customer care. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Attention to Detail
Since this role requires a keen eye for discrepancies, be prepared to discuss examples from your past experience where you've successfully identified errors or improved processes. Highlighting your attention to detail will demonstrate that you’re a perfect fit for the validation specialist role.
✨Practice Your Communication Skills
Clear communication is key in this position, especially when dealing with customers. Practice explaining complex concepts in simple terms, and be ready to showcase your verbal and written communication skills during the interview. You might even want to prepare a few scenarios where you’ve effectively resolved customer queries.
✨Be Ready to Discuss Fraud Prevention
Since the role involves supporting fraud prevention efforts, brush up on common fraud indicators and be ready to discuss how you would handle suspicious cases. Showing that you have a proactive mindset towards fraud detection will set you apart from other candidates.