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- Tasks: Conduct validation checks and support fraud prevention efforts in motor insurance.
- Company: Leading online motor insurance provider expanding in the UK and Spain.
- Benefits: Hybrid working, 25 days holiday, private medical insurance, and pension plan.
- Other info: Collaborative environment with opportunities for growth and development.
- Why this job: Join a dynamic team shaping the future of motor insurance with real impact.
- Qualifications: Customer service experience and strong attention to detail required.
The predicted salary is between 36000 - 60000 £ per year.
Fancy helping us shape the future of motor insurance? Since 2015, we have been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we have quickly become the number one online motor insurance provider. And now we are expanding to help millions more drivers in the UK and Spain. To help fuel that growth, we need a Validation Specialist to join our Customer Care team. This role will focus on carrying out detailed validation checks, supporting our fraud prevention efforts, and ensuring accuracy in line with market best practice.
Here are the details:
- Conduct validation checks on a wide range of documents and policies, ensuring data accuracy against internal systems.
- Using tools to identify document fraud and flag cases when relevant.
- Handle inbound enquiries and conduct outbound calls with customers as part of the validation process, providing clear explanations and ensuring a positive customer experience.
- Record and track validation outcomes with precision and in compliance with procedures.
- Escalate potential fraud cases in line with agreed processes.
- Collaborate with Customer Care and Underwriting to ensure compliance and service consistency.
- Spot trends and highlight opportunities for automation or process improvements.
- Maintain close understanding of our customers and products by occasionally supporting Customer Fulfilment activities (phone, email, live chat).
- Support colleagues by resolving validation related queries to provide comprehensive responses to customers.
What we are looking for:
- Previous experience in a customer service or validation operations role within a regulated environment (insurance experience desirable but not essential).
- Strong attention to detail with an ability to spot discrepancies quickly and accurately.
- Good working knowledge of document handling and validation processes.
- Confidence using digital tools and platforms to manage workload effectively.
- Clear written and verbal communication skills.
- Ability to work independently while collaborating with the wider team.
- Experience in a fraud or compliance setting desirable.
Benefits:
- Enjoy hybrid working, with a mix of home and office days.
- 25 Days Holiday.
- Pension plan: salary sacrifice pension scheme 5%.
- Health & Protection Benefits: Private Medical Insurance (single cover); Permanent Health Insurance (Income Protection); Life Assurance (Death in Service); EAP, employee assistance programme 24/7.
Science Specialist Job employer: Prima Assicurazioni S.p.A.
Contact Detail:
Prima Assicurazioni S.p.A. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Science Specialist Job
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to motor insurance and think about how your skills can contribute to their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on articulating your experience in customer service and validation processes clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and shaping the future of motor insurance with us.
We think you need these skills to ace Science Specialist Job
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Science Specialist role. Highlight your experience in customer service or validation operations, and don’t forget to mention any relevant skills that match what we’re looking for!
Show Off Your Attention to Detail: Since this role requires a keen eye for discrepancies, give examples in your application where you’ve successfully spotted errors or improved processes. We love candidates who can demonstrate their attention to detail!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts logically. This will show us that you have strong written communication skills, which are essential for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Prima Assicurazioni S.p.A.
✨Know Your Stuff
Make sure you understand the ins and outs of validation processes and document handling. Brush up on your knowledge of fraud prevention techniques and be ready to discuss how you've applied these in previous roles.
✨Show Off Your Attention to Detail
During the interview, highlight specific examples where your keen eye for detail made a difference. Whether it was spotting discrepancies in documents or improving processes, make it clear that accuracy is your forte.
✨Practice Clear Communication
Since you'll be handling customer enquiries, practice explaining complex concepts in simple terms. Role-play common scenarios with a friend to ensure you can communicate effectively and maintain a positive customer experience.
✨Be Ready to Collaborate
This role involves working closely with Customer Care and Underwriting teams. Prepare to discuss how you've successfully collaborated in the past and be open about your approach to teamwork and problem-solving.