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For Companies At a Glance
- Tasks: Guide customers through policy purchases and provide friendly support via phone, email, and live chat.
- Company: Join a leading online motor insurance provider trusted by over 4 million drivers.
- Benefits: Enjoy hybrid working, 25 days holiday, and comprehensive health benefits.
- Why this job: Make a real impact in customer care while developing your skills in a supportive environment.
- Qualifications: 2+ years of customer care experience and strong communication skills required.
- Other info: Exciting growth opportunities as we expand in the UK and Spain.
The predicted salary is between 28800 - 43200 £ per year.
Are you looking for a new challenge? Fancy helping us shape the future of motor insurance? Prima could be the place for you. Since 2015, we've been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we've quickly become the number one online motor insurance provider. In fact, we're trusted by over 4 million drivers. And now we're expanding to help millions more drivers in the UK and Spain.
To help fuel that growth, we need a Customer Care Specialist to join our Customer Care team. This team makes every interaction count. As part of this team, you'll help us deliver fast, friendly, human support online and over the phone. We'll continuously invest in your development. So together, we can achieve better service every day. Excited to make an impact?
What you'll do:
- Guiding customers through policy purchases through phone, email and live chat
- Tailoring products to meet individual needs
- Ensuring accurate data entry and document verification
- Advising on post-sale modifications
- Exploring cross-selling opportunities
What we're looking for:
- Customer care experience: A minimum of 2+ years in similar roles is essential
- Regulatory know-how: Experience in an FCA regulated environment or a good understanding of FCA regulations
- TCF principles: A strong belief in Treating Customers Fairly (TCF) principles
- Exceptional communication: Stellar communication skills and a knack for teamwork
- Independence: The ability to organise your work independently
Nice-to-have:
- Customer service experience within Insurance
Benefits:
- Enjoy hybrid working, with a mix of home and office days
- 25 Days Holiday
- Pension plan: salary sacrifice pension scheme 5%, employer contribution, up to 5% employee contribution
- Health & Protection Benefits: Private Medical Insurance (single cover); Permanent Health Insurance (Income Protection); Life Assurance (Death in Service); EAP, employee assistance programme 24/7
Customer Care Specialist employer: Prima Assicurazioni S.p.A.
Contact Detail:
Prima Assicurazioni S.p.A. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist
✨Tip Number 1
Get to know the company inside out! Research Prima's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be guiding customers through policy purchases, role-play with a friend or family member to get comfortable with explaining complex information clearly and concisely.
✨Tip Number 3
Show off your customer care experience! Prepare specific examples from your past roles where you made a positive impact on customer satisfaction. This will demonstrate your ability to deliver fast, friendly support.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our growing team at Prima.
We think you need these skills to ace Customer Care Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer care experience and any relevant skills. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since stellar communication is key for this role, don’t shy away from demonstrating your writing prowess in your application. Use clear, concise language and a friendly tone to reflect the kind of support we provide.
Highlight Relevant Experience: If you've worked in an FCA regulated environment or have insurance experience, make it pop! We’re keen on seeing how your background aligns with our needs, so don’t hold back on those details.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Prima Assicurazioni S.p.A.
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of FCA regulations and TCF principles. Being able to discuss these topics confidently will show that you understand the industry and are ready to contribute from day one.
✨Showcase Your Customer Care Skills
Prepare specific examples from your previous roles where you provided exceptional customer service. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will demonstrate your experience and commitment to delivering great service.
✨Practice Active Listening
During the interview, practice active listening. Make sure to engage with the interviewer by nodding and responding to their questions thoughtfully. This will not only help you build rapport but also show that you value clear communication, which is key in a customer care role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the Customer Care team. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
