At a Glance
- Tasks: Conduct validation checks and support fraud prevention efforts in motor insurance.
- Company: Join a leading online motor insurance provider trusted by over 5 million drivers.
- Benefits: Enjoy hybrid working, 25 days holiday, and comprehensive health benefits.
- Other info: Collaborative team environment with opportunities for growth and development.
- Why this job: Make a real impact in shaping the future of motor insurance.
- Qualifications: Attention to detail and experience in customer service or validation roles.
The predicted salary is between 24000 - 28000 £ per year.
Are you looking for a new challenge? Fancy helping us shape the future of motor insurance? Prima could be the place for you. Since 2015, we have been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price.
Our story began in Italy, where we have quickly become the number one online motor insurance provider. In fact, we are trusted by over 5 million drivers. And now we are expanding to help millions more drivers in the UK and Spain. To help fuel that growth, we need a Validation Specialist to join our Customer Care team. This role will focus on carrying out detailed validation checks, supporting our fraud prevention efforts, and ensuring accuracy in line with market best practice.
You will work closely with both the Customer Care and Underwriting teams, with particular focus on complex validations that require a high level of accuracy and judgement. Excited to make an impact? Here are the details:
- Conduct validation checks on a wide range of documents and policies, ensuring data accuracy against internal systems.
- Using tools to identify document fraud and flag cases when relevant.
- Handle inbound enquiries and conduct outbound calls with customers as part of the validation process, providing clear explanations and ensuring a positive customer experience.
- Record and track validation outcomes with precision and in compliance with procedures.
- Escalate potential fraud cases in line with agreed processes.
- Collaborate with Customer Care and Underwriting to ensure compliance and service consistency.
- Spot trends and highlight opportunities for automation or process improvements.
- Maintain close understanding of our customers and products by occasionally supporting Customer Fulfilment activities (phone, email, live chat).
- Support colleagues by resolving validation related queries to provide comprehensive responses to customers.
What we are looking for:
- Previous experience in a customer service or validation operations role within a regulated environment (insurance experience desirable but not essential).
- Strong attention to detail with an ability to spot discrepancies quickly and accurately.
- Good working knowledge of document handling and validation processes.
- Confidence using digital tools and platforms to manage workload effectively.
- Clear written and verbal communication skills.
- Ability to work independently while collaborating with the wider team.
- Experience in a fraud or compliance setting desirable.
Benefits:
- Enjoy hybrid working, with a mix of home and office days.
- 25 Days Holiday.
- Pension plan: salary sacrifice pension scheme 5%, employer contribution, up to 5% employee contribution.
- Health & Protection Benefits: Private Medical Insurance (single cover); Permanent Health Insurance (Income Protection); Life Assurance (Death in Service); EAP, employee assistance programme 24/7.
Validation Specialist in Cheltenham employer: Prima Assicurazioni S.p.A.
At Prima, we pride ourselves on being an innovative leader in the motor insurance sector, offering a dynamic work environment that fosters collaboration and growth. As a Validation Specialist, you'll enjoy the benefits of hybrid working, generous holiday allowances, and comprehensive health and protection plans, all while contributing to a mission that impacts millions of drivers. Join us in our vibrant UK office, where your attention to detail and commitment to excellence will be valued and rewarded.
Contact Details:
Prima Assicurazioni S.p.A. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Validation Specialist in Cheltenham
✨Dive Into Industry Networking Events
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We think you need these skills to ace Validation Specialist in Cheltenham
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Prima Assicurazioni S.p.A..
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Prima Assicurazioni S.p.A.. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Prima Assicurazioni S.p.A.
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Prima Assicurazioni S.p.A. to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Prima Assicurazioni S.p.A., they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Prima Assicurazioni S.p.A.'s values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
