At a Glance
- Tasks: Conduct validation checks and support fraud prevention efforts in motor insurance.
- Company: Leading online motor insurance provider expanding in the UK and Spain.
- Benefits: Hybrid working, 25 days holiday, health benefits, and pension plan.
- Other info: Collaborative environment with opportunities for process improvements and career growth.
- Why this job: Join a dynamic team shaping the future of motor insurance with data and tech.
- Qualifications: Customer service experience and strong attention to detail required.
The predicted salary is between 24000 - 28000 £ per year.
Fancy helping us shape the future of motor insurance? Since 2015, we have been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where we have quickly become the number one online motor insurance provider. And now we are expanding to help millions more drivers in the UK and Spain. To help fuel that growth, we need a Validation Specialist to join our Customer Care team. This role will focus on carrying out detailed validation checks, supporting our fraud prevention efforts, and ensuring accuracy in line with market best practice.
Here are the details:
- Conduct validation checks on a wide range of documents and policies, ensuring data accuracy against internal systems.
- Using tools to identify document fraud and flag cases when relevant.
- Handle inbound enquiries and conduct outbound calls with customers as part of the validation process, providing clear explanations and ensuring a positive customer experience.
- Record and track validation outcomes with precision and in compliance with procedures.
- Escalate potential fraud cases in line with agreed processes.
- Collaborate with Customer Care and Underwriting to ensure compliance and service consistency.
- Spot trends and highlight opportunities for automation or process improvements.
- Maintain close understanding of our customers and products by occasionally supporting Customer Fulfilment activities (phone, email, live chat).
- Support colleagues by resolving validation related queries to provide comprehensive responses to customers.
What we're looking for:
- Previous experience in a customer service or validation operations role within a regulated environment (insurance experience desirable but not essential).
- Strong attention to detail with an ability to spot discrepancies quickly and accurately.
- Good working knowledge of document handling and validation processes.
- Confidence using digital tools and platforms to manage workload effectively.
- Clear written and verbal communication skills.
- Ability to work independently while collaborating with the wider team.
- Experience in a fraud or compliance setting desirable.
Benefits:
- Enjoy hybrid working, with a mix of home and office days.
- 25 Days Holiday.
- Pension plan: salary sacrifice pension scheme 5%.
- Health & Protection Benefits: Private Medical Insurance (single cover); Permanent Health Insurance (Income Protection); Life Assurance (Death in Service); EAP, employee assistance programme 24/7.
Lab Specialist Quality in Cheltenham employer: Prima Assicurazioni S.p.A.
At Prima, we pride ourselves on being an innovative leader in the motor insurance sector, offering a dynamic work environment that fosters collaboration and growth. As a Validation Specialist, you'll enjoy the benefits of hybrid working, generous holiday allowances, and comprehensive health and protection plans, all while contributing to a mission that impacts millions of drivers. Join us in our vibrant UK office, where your attention to detail and commitment to excellence will be valued and rewarded.
Contact Details:
Prima Assicurazioni S.p.A. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lab Specialist Quality in Cheltenham
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
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If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
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Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Prima Assicurazioni S.p.A. looking for candidates who are engaged and informed.
We think you need these skills to ace Lab Specialist Quality in Cheltenham
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Prima Assicurazioni S.p.A.. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Prima Assicurazioni S.p.A.
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Prima Assicurazioni S.p.A.’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
