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- Tasks: Assist with ticket sales and provide excellent customer service at Aberystwyth Arts Centre.
- Company: Join the vibrant team at Aberystwyth Arts Centre, part of Prifysgol Aberystwyth University.
- Benefits: Enjoy flexible working hours, generous leave, and professional development opportunities.
- Why this job: Be part of a creative environment and engage with the community through arts events.
- Qualifications: A-level education and strong communication skills in English and Welsh required.
- Other info: Great opportunity for personal growth and to learn Welsh for free.
The predicted salary is between 14300 - 14400 £ per year.
Overview
Ticketing and Sales Assistant – Aberystwyth Arts Centre, Prifysgol Aberystwyth University. This is a part-time role (12 hours per week) with a permanent contract and salary £23,914.00 per annum (pro rata).
Location: Aberystwyth, Wales. Employment type: Permanent; Part-Time. Hours: 12 per week. Visa: Non-sponsorable.
What you’ll do
- Staff the box office on a rota basis undertaking transactions using the adopted Ticketsolve ticketing system (or similar).
- Ensure that accurate customer information is obtained; recorded and maintained within the database according to Data Protection policies.
- Respond promptly to telephone queries or voicemail messages and perform required ticket transactions.
- Enter details of performances and events into the ticketing system when requested by section Managers.
- Advise customers on seating arrangements and assist with available options.
- Provide sales reports to visiting companies/agents on a weekly basis.
Front-line and Reception Duties
- Actively promote all Aberystwyth Arts Centre events and provide a friendly, welcoming service to all visitors.
- Communicate fluently in English and Welsh, both orally and in writing.
Finances and Budgets
- The role does not involve budgetary control but requires accounting for box office takings according to approved protocols and financial regulations.
- Run attendance and sales reports for financial analysis as needed; provide summaries of ticketing data on request.
- Reconcile takings at the end of each shift; ensure documentation is recorded, robust, and auditable.
Health and Safety
- Be familiar with and prepared to assist in all fire and emergency evacuation procedures.
Teamwork and Supervision
- Work as part of a team or occasionally alone within agreed protocols; contribute to regular meetings with the Ticket Office and wider Arts Centre team.
- Collaborate with colleagues to ensure customer queries are dealt with promptly.
Administrative and Other Duties
- Undertake basic administrative tasks; communication may be in English or Welsh.
- Work flexibly across seven days, including daytime, weekend and evening hours.
- Commit to Equal Opportunities and Diversity Policy and to your own development through the University’s schemes.
- Undertake other reasonable duties commensurate with the grade.
Essential – Qualifications, Experience, Knowledge and Skills
- Educated to A-level or equivalent.
- Maths GCSE (Grade A-C) or equivalent.
- Experience of working with the general public as a first point of contact.
- Excellent IT skills and the ability to adapt to new software or hardware.
- Excellent interpersonal and team-working skills; strong communication in English and Welsh.
- Ability to work largely unsupervised with on-call support for queries.
- Oral (spoken) and Written Welsh Level C1.
Desirable
- Oral (spoken) and Written Welsh Level C2.
- Further information on Welsh Language Levels can be found through the university policy.
How to apply
Applications must be made through jobs.aber.ac.uk. The University supports flexible working arrangements (full time, part time, job share, or term-time only). Applications can be submitted in Welsh or English and will be treated equally.
Benefits
- Flexible working policy
- 36.5-hour week for full-time roles
- Generous leave entitlements (27 days annual leave plus bank holidays and university closes)
- Commitment to professional development
- Enhanced pension contributions
- Staff recognition and reward schemes
- Opportunity to learn Welsh language for free
- Staff relocation bursary
- Maternity, Paternity, Parental and Adoption Leave
- Staff discounts for campus facilities and services
Additional information
We welcome applicants from all backgrounds and communities, including those underrepresented in the workforce. We are a bilingual institution complying with Welsh Language Standards and Equal Opportunities. Applications may be submitted in Welsh or English.
Contact
Human Resources, Aberystwyth University, Visulisation Centre, Penglais Campus, Ceredigion, SY23 3BF. Tel: 01970 628555 | Email: hr@aber.ac.uk
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Ticketing and Sales Assistant employer: Prifysgol Aberystwyth University
Contact Detail:
Prifysgol Aberystwyth University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing and Sales Assistant
✨Tip Number 1
Get to know the company! Research Aberystwyth Arts Centre and its events. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills, especially in both English and Welsh. Since this role requires fluency in both languages, being able to switch between them smoothly will give you an edge over other candidates.
✨Tip Number 3
Network with current or former employees if you can. They can provide insider tips on what the hiring managers are looking for and might even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the position and ready to take the next step in your career.
We think you need these skills to ace Ticketing and Sales Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Ticketing and Sales Assistant role. Highlight any relevant experience you have with customer service or ticketing systems, and don’t forget to mention your Welsh language skills!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for specific skills and experiences that match the job description.
Apply Through Our Website: Don’t forget to submit your application through jobs.aber.ac.uk! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re following our guidelines right from the start.
How to prepare for a job interview at Prifysgol Aberystwyth University
✨Know the Ticketing System
Familiarise yourself with ticketing systems like Ticketsolve before the interview. Being able to discuss how you would handle transactions or manage customer data will show that you're proactive and ready to hit the ground running.
✨Brush Up on Your Welsh
Since this role requires communication in both English and Welsh, practice your Welsh speaking and writing skills. You might be asked to demonstrate your fluency during the interview, so being prepared will give you a leg up.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully dealt with customers in the past. Highlight your ability to provide a friendly service and resolve queries quickly, as this is crucial for a front-line role at the Arts Centre.
✨Understand the Arts Centre's Events
Research the types of events hosted by Aberystwyth Arts Centre. Being knowledgeable about their offerings will not only impress the interviewers but also help you answer questions about how you would promote these events effectively.