At a Glance
- Tasks: Assist with ticket sales and provide excellent customer service at Aberystwyth Arts Centre.
- Company: Join the vibrant team at Aberystwyth Arts Centre, part of Prifysgol Aberystwyth University.
- Benefits: Enjoy flexible working hours, generous leave, and professional development opportunities.
- Other info: Great opportunity for personal growth and to learn Welsh for free.
- Why this job: Be part of a creative environment and engage with the community through arts events.
- Qualifications: A-level education and strong communication skills in English and Welsh required.
The predicted salary is between 14300 - 14400 £ per year.
Overview
Ticketing and Sales Assistant – Aberystwyth Arts Centre, Prifysgol Aberystwyth University. This is a part-time role (12 hours per week) with a permanent contract and salary £23,914.00 per annum (pro rata).
Location: Aberystwyth, Wales. Employment type: Permanent; Part-Time. Hours: 12 per week. Visa: Non-sponsorable.
What you’ll do
- Staff the box office on a rota basis undertaking transactions using the adopted Ticketsolve ticketing system (or similar).
- Ensure that accurate customer information is obtained; recorded and maintained within the database according to Data Protection policies.
- Respond promptly to telephone queries or voicemail messages and perform required ticket transactions.
- Enter details of performances and events into the ticketing system when requested by section Managers.
- Advise customers on seating arrangements and assist with available options.
- Provide sales reports to visiting companies/agents on a weekly basis.
Front-line and Reception Duties
- Actively promote all Aberystwyth Arts Centre events and provide a friendly, welcoming service to all visitors.
- Communicate fluently in English and Welsh, both orally and in writing.
Finances and Budgets
- The role does not involve budgetary control but requires accounting for box office takings according to approved protocols and financial regulations.
- Run attendance and sales reports for financial analysis as needed; provide summaries of ticketing data on request.
- Reconcile takings at the end of each shift; ensure documentation is recorded, robust, and auditable.
Health and Safety
- Be familiar with and prepared to assist in all fire and emergency evacuation procedures.
Teamwork and Supervision
- Work as part of a team or occasionally alone within agreed protocols; contribute to regular meetings with the Ticket Office and wider Arts Centre team.
- Collaborate with colleagues to ensure customer queries are dealt with promptly.
Administrative and Other Duties
- Undertake basic administrative tasks; communication may be in English or Welsh.
- Work flexibly across seven days, including daytime, weekend and evening hours.
- Commit to Equal Opportunities and Diversity Policy and to your own development through the University’s schemes.
- Undertake other reasonable duties commensurate with the grade.
Essential – Qualifications, Experience, Knowledge and Skills
- Educated to A-level or equivalent.
- Maths GCSE (Grade A-C) or equivalent.
- Experience of working with the general public as a first point of contact.
- Excellent IT skills and the ability to adapt to new software or hardware.
- Excellent interpersonal and team-working skills; strong communication in English and Welsh.
- Ability to work largely unsupervised with on-call support for queries.
- Oral (spoken) and Written Welsh Level C1.
Desirable
- Oral (spoken) and Written Welsh Level C2.
- Further information on Welsh Language Levels can be found through the university policy.
How to apply
Applications must be made through jobs.aber.ac.uk. The University supports flexible working arrangements (full time, part time, job share, or term-time only). Applications can be submitted in Welsh or English and will be treated equally.
Benefits
- Flexible working policy
- 36.5-hour week for full-time roles
- Generous leave entitlements (27 days annual leave plus bank holidays and university closes)
- Commitment to professional development
- Enhanced pension contributions
- Staff recognition and reward schemes
- Opportunity to learn Welsh language for free
- Staff relocation bursary
- Maternity, Paternity, Parental and Adoption Leave
- Staff discounts for campus facilities and services
Additional information
We welcome applicants from all backgrounds and communities, including those underrepresented in the workforce. We are a bilingual institution complying with Welsh Language Standards and Equal Opportunities. Applications may be submitted in Welsh or English.
Contact
Human Resources, Aberystwyth University, Visulisation Centre, Penglais Campus, Ceredigion, SY23 3BF. Tel: 01970 628555 | Email: hr@aber.ac.uk
Ticketing and Sales Assistant in Aberystwyth employer: Prifysgol Aberystwyth University
Aberystwyth Arts Centre, part of Prifysgol Aberystwyth University, is an exceptional employer that values flexibility and professional development, offering a supportive work environment for its Ticketing and Sales Assistants. With generous leave entitlements, enhanced pension contributions, and opportunities to learn Welsh for free, employees are encouraged to grow both personally and professionally while contributing to a vibrant arts community in the picturesque location of Aberystwyth, Wales.
Contact Details:
Prifysgol Aberystwyth University Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing and Sales Assistant in Aberystwyth
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Prifysgol Aberystwyth University and show off your personality in person.
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Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Prifysgol Aberystwyth University and let us see your personality shine through!
We think you need these skills to ace Ticketing and Sales Assistant in Aberystwyth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Prifysgol Aberystwyth University.
Get Familiar with Our Brand:Before applying, take some time to learn about Prifysgol Aberystwyth University and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Prifysgol Aberystwyth University
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Prifysgol Aberystwyth University.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Prifysgol Aberystwyth University will surely appreciate.
