Academic Registry Administrator

The Academic Registry Administrator will play an active role in undertaking operational, administrative and clerical tasks within the Academic Registry, working largely within established protocols alongside line managers and team members. The role involves supporting student conduct, discipline and appeals processes, liaising with external agencies for complex cases, handling general and specific enquiries from students and stakeholders, assisting with committee arrangements, acting as a front‑line representative, and contributing to small projects and day‑to‑day problem solving. The position offers opportunities to rotate across different teams to develop a coherent, flexible and responsive department.

What you’ll do:

• Deal with general and specific enquiries from students and other stakeholders about a range of administrative matters including application processes, registration and changes thereof, assignment submission and examination arrangements.
• Assist with arrangements for committees, examination boards and other working groups.
• Act as a front‑line representative for the team/department.
• Maintain knowledge of the University’s policies, procedures and regulations to interpret them appropriately in routine administration.
• Participate in relevant internal groups and meetings to exchange information.
• Conduct correspondence with staff, students and others to relay information.
• Undertake administrative tasks to meet objectives and deadlines, prioritising work independently and reprioritising in response to unforeseen events.
• Support a range of events and activities, including student registration, induction, examinations, panel hearings and student placements.
• Explain standard procedures to others, e.g. how a student may request an extension.
• Contribute to small projects related to the area of work.
• Resolve day‑to‑day problems within established protocols, referring on as necessary.
• Collect and log data on the student record system (AStRA) and report inconsistencies.
• Provide excellent service to customers, assisting students in resolving basic administrative matters.
• Engage in continuous professional development relevant to the role.
• Collaborate to ensure a joined‑up professional offering and effective relationships internally and externally to the Academic Registry.
• Adapt duties flexibly during periods of annual leave, staffing shortages or busy periods across the Registry functions.
• Perform other duties as assigned by the line manager.
• Support colleagues at peak times of workload, including attendance at university events such as open days and graduation.
• Promote equality of opportunity and support the University’s commitment to diversity and inclusion.
• Engage in continuous personal and professional development in line with the role’s demands.
• Fulfil health and safety responsibilities, promoting personal health, safety and wellbeing of staff and students.
• Support the University’s commitment to environmental sustainability through responsible practices.

Essential Qualifications and Experience:

• Educated to A Level (or equivalent) or have equivalent work experience.
• Experience of performing administrative tasks to a high standard.
• Experience of providing professional support services to a range of stakeholders.
• Experience of working effectively within a team to achieve shared objectives.
• Experience of providing excellent customer service and adapting services to meet customer needs.
• Experience of working within regulatory frameworks and complying with related policies and procedures.
• Experience of using IT to perform a range of administrative tasks.
• Demonstrable interest in continuing professional development.
• Effective organisational skills.
• Well‑developed oral and written communication skills.
• A willingness to work occasional evenings and/or weekends to support out‑of‑hours activities.
• Oral and written Welsh at Level B2.

Desirable Qualifications:

• Experience of working in higher education.
• Oral and written Welsh at Level C2.

Benefits:

• Flexible working policy.
• Hybrid working with a 36.5‑hour week for full‑time roles.
• Generous leave entitlements – 27 days annual leave plus bank holidays and University closed days.
• Commitment to professional development.
• Enhanced contribution to the workplace pension scheme.
• Staff recognition and reward schemes.
• Opportunity to learn Welsh for free.
• Staff relocation bursary.
• Maternity, paternity, parental and adoption leave.
• Staff discount for gym facilities, hospitality and retail on campus.

How to apply:

To promote a flexible workforce, the University will consider applications for full‑time, part‑time, job share or term‑time only working arrangements. Applications must be made through jobs.aber.ac.uk. All applications are treated equally regardless of language used.

Employment Visa:

This role does not meet the criteria for sponsorship under the UK Government’s points‑based system for a Skilled Worker Route (SWR) application. We welcome applicants from all backgrounds and communities, including Black, Asian, minority ethnic candidates, candidates with disabilities and female candidates, as part of our commitment to equal opportunities and the Welsh Language Standards.