Head of Communications

Company Overview

At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. All of this is supported by a completely remote team. Since our founding in 2012, we’ve become the world’s best hotel PMS solutions provider and landed on Deloitte’s Technology Fast 500 again in 2024.

Key Impact

This senior, high‑impact individual contributor role will own Cloudbeds’ global narrative and elevate us as a leading voice for hospitality technology and the industry at large.

Responsibilities

• Own Cloudbeds’ global communications strategy, spanning PR, thought leadership, executive visibility, and industry influence.
• Define positions on key industry topics, including AI and the future of travel booking, hotel operations, and guest experience, and translate them into strong narratives.
• Lead all company press releases and major announcements, ensuring clear, compelling, and consistent messaging.
• Create and shape thought leadership in collaboration with Content Marketing, including bylines, op‑ed pieces, keynote narratives, and industry commentary.
• Act as a spokesperson for Cloudbeds in select media interviews, podcasts, and industry events.
• Proactively identify and secure high‑value speaking opportunities for Cloudbeds executives at major global conferences and events.
• Prepare executives for external visibility through messaging frameworks, media training, and presentation coaching.
• Own the development of keynote decks, executive presentations, and event materials in partnership with field marketing.
• Build and maintain strong relationships with journalists, editors, and industry influencers across trade, hospitality, and mainstream media.
• Develop differentiated media pitches that drive meaningful coverage and position Cloudbeds as a thought leader.
• Serve as the primary liaison with PR agencies—setting direction, reviewing performance, and ensuring alignment with business priorities.
• Track and measure the impact of communications and PR efforts, using insights to refine strategy and improve results.

Qualifications

• Extensive experience in communications, PR, or corporate messaging within hospitality, hotel tech, or adjacent B2B SaaS industries.
• Strong network of hospitality media, industry analysts, hoteliers, consultants, and influencers.
• Deep familiarity with major global hospitality and technology events—and how to maximize executive presence at them.
• Exceptional messaging instincts and the ability to articulate a clear, provocative point of view.
• Excellent writing and verbal communication skills; comfortable on stage, on camera, on a podcast, and behind the keyboard.
• Experience partnering closely with senior executives and serving as a trusted communications advisor.
• A self‑directed, roll‑up‑your‑sleeves mindset—you’re strategic, but you’re not afraid to do the work.

Success Metrics

• Clear, differentiated, and compelling point of view consistently present across media, events, executive communications, and thought leadership.
• Executives visible, well‑prepared, and increasingly sought after as industry voices at top‑tier global hospitality and technology events.
• Media coverage proactive, high‑quality, and aligned to strategic priorities.
• Major announcements and narratives sharp, cohesive, and elevate brand positioning.
• Communications viewed internally as a strategic growth driver and trusted partner to leadership.

Benefits

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Monthly wellness Fridays – enjoy an extra long weekend every month
• Full paid parental leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access to professional development, including manager training, upskilling and knowledge transfer

Equal Opportunity Employer

Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201‑7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language interpreter where needed as a reasonable accommodation for the hiring processes.

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