At a Glance
- Tasks: Lead and innovate in service delivery, ensuring top-notch client satisfaction and operational excellence.
- Company: Join PwC, a leader in technology strategy with a collaborative culture.
- Benefits: Flexible working arrangements, private medical cover, and generous volunteering days.
- Other info: Dynamic role with opportunities for growth across global teams.
- Why this job: Shape the future of managed services using AI and automation for impactful change.
- Qualifications: Strong leadership in tech service delivery and ITIL certification required.
The predicted salary is between 58500 - 71500 £ per year.
About the Role:
Join PwC as an AES Service Delivery Lead, taking senior operational ownership for the delivery and continued growth of our managed services portfolio. You’ll lead Service Delivery and Customer Success teams, ensuring high standards across service performance, client satisfaction, risk, compliance and commercial outcomes. Working across UK and global delivery teams, you’ll shape scalable operational frameworks aligned to ITIL and ISO 20000-1, strengthen service governance and oversee the transition of new services into BAU. You’ll also help define the future of AES, using AI, automation and continuous improvement to create more proactive, intelligent and value-led managed services.
What your days will look like:
- Lead end-to-end AES service delivery, ensuring managed services achieve strong client outcomes and meet agreed SLAs, quality, risk and compliance standards.
- Lead and develop Service Delivery and Customer Success teams, providing senior oversight, coaching and support for client relationships, service performance and escalations.
- Own and evolve AES service management, maintaining alignment with ITIL and ISO 20000-1 while overseeing governance, mobilisation, transition and continuous improvement.
- Shape the future of AES delivery, using AI, automation and standardisation while aligning capacity and capability across UK and global teams to support sustainable growth.
This role is for you if:
- Strong technology and service delivery leadership skills, with the ability to oversee complex application managed services across multiple clients, platforms and technology environments.
- ITIL certified, ideally ITIL 4 Managing Professional, with practical knowledge of service governance, continuous improvement, SLAs, XLAs, KPIs, risk and compliance.
- Effective people leadership skills, supporting Service Delivery, Customer Success and technical teams across UK, nearshore and offshore delivery models.
- Commercial awareness, with the ability to manage P&L, improve profitability and contribute to bids, RFPs and the design of scalable, sustainable managed services.
- Excellent client and stakeholder management skills, building trusted senior relationships, managing escalations and identifying opportunities to improve and evolve services.
- Strong technology awareness, with familiarity across Oracle, Microsoft and/or Salesforce, plus cloud, SaaS, AI and automation. Familiarity with ServiceNow ITSM, including using its functionality to create meaningful dashboards, reporting and service insights.
What you’ll receive from us:
No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.
AES Service Delivery Lead - Senior Manager in Manchester employer: PricewaterhouseCoopers
As a Senior Associate in our Client Assets (CASS) specialist audit team, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our Leeds, Birmingham, and London offices foster a collaborative culture where you can enhance your skills while working on complex audits for prestigious Banking & Capital Markets clients. With a strong commitment to professional development and a focus on work-life balance, we offer an excellent platform for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land AES Service Delivery Lead - Senior Manager in Manchester
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like AES Service Delivery Lead - Senior Manager at PricewaterhouseCoopers!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like PricewaterhouseCoopers or be willing to refer you for that AES Service Delivery Lead - Senior Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from PricewaterhouseCoopers who’s on the lookout for their next AES Service Delivery Lead - Senior Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time AES Service Delivery Lead - Senior Manager role at PricewaterhouseCoopers!
We think you need these skills to ace AES Service Delivery Lead - Senior Manager in Manchester
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at PricewaterhouseCoopers. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at PricewaterhouseCoopers
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at PricewaterhouseCoopers. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
