At a Glance
- Tasks: Lead crisis management and resilience projects for top financial services clients.
- Company: Join a dynamic team focused on operational resilience and crisis management.
- Benefits: Flexible working, private medical cover, and volunteering days.
- Other info: Opportunity to coach teams and grow your career in a collaborative culture.
- Why this job: Make a real impact by solving complex challenges in a supportive environment.
- Qualifications: Experience in operational resilience and strong stakeholder engagement skills.
The predicted salary is between 70000 - 90000 £ per year.
About the role
Join a growing Crisis and Resilience team helping organisations prepare for, respond to and recover from disruption. As a Senior Manager – Operational Resilience & Crisis Management, you will lead high-profile resilience, crisis management and business continuity engagements, with a particular focus on financial services clients and other regulated organisations. You will work closely with senior stakeholders to strengthen resilience capabilities, navigate regulatory expectations and protect important business services. This role is ideal for someone who enjoys solving complex challenges, building trusted relationships and leading teams to deliver meaningful outcomes. Hybrid working and client-site travel may be required.
Key Responsibilities
- Lead Operational Resilience, crisis management, business continuity and resilience transformation engagements.
- Advise senior stakeholders on resilience strategies, regulatory expectations and preparedness activities.
- Design and implement resilience capabilities, including service mapping, impact tolerances, scenario testing and remediation activity.
- Support organisations in strengthening crisis management, incident response and business continuity arrangements.
- Lead multidisciplinary project teams, overseeing delivery quality, risks, budgets and milestones.
- Facilitate workshops, exercises and executive discussions to support informed decision-making.
- Build and maintain trusted client relationships while identifying opportunities to grow the practice.
- Coach and develop team members, supporting a collaborative, inclusive and high-performing culture.
The skills and experience we’re looking for
- Strong experience delivering Operational Resilience programmes within financial services or another regulated industry environment.
- Experience in business continuity, crisis management, incident response or resilience transformation.
- Knowledge of UK Operational Resilience regulations, DORA or related resilience frameworks.
- Experience engaging with senior stakeholders and translating complex resilience requirements into practical business solutions.
- Ability to manage complex projects, programmes or workstreams across multiple stakeholders.
- Experience facilitating workshops, scenario testing, exercises or senior-level discussions.
- Strong written and verbal communication skills, including clear reporting and executive-level presentation materials.
- Experience leading or developing teams and supporting business development activity.
What you’ll receive from us:
No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.
Senior Manager – Operational Resilience & Crisis Management in London employer: PricewaterhouseCoopers
PricewaterhouseCoopers is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within the UK Brand team. Employees benefit from extensive professional growth opportunities, competitive compensation, and a hybrid working model that promotes work-life balance, making it an ideal environment for those passionate about brand management.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager – Operational Resilience & Crisis Management in London
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like PricewaterhouseCoopers looking for candidates who are engaged and informed.
We think you need these skills to ace Senior Manager – Operational Resilience & Crisis Management in London
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at PricewaterhouseCoopers. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at PricewaterhouseCoopers
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with PricewaterhouseCoopers’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
