At a Glance
- Tasks: Lead SAP Customer Service transformation projects and design innovative service solutions.
- Company: Join PwC, a leader in SAP consulting with a collaborative culture.
- Benefits: Enjoy flexible working, private medical cover, and volunteering days.
- Other info: Opportunity for career growth and to shape the future of SAP practices.
- Why this job: Make a real impact on global business transformations with cutting-edge technology.
- Qualifications: Experience in SAP Customer Service and strong leadership skills required.
The predicted salary is between 75600 - 92400 £ per year.
About the role
Shape the future of business transformation with PwC. Business transformation is evolving faster than ever. AI, automation and intelligent technologies are reshaping how organisations operate, and clients are looking for trusted advisors who can combine deep SAP expertise with consulting, business change and innovation to deliver lasting outcomes.
At PwC, we're growing one of the leading SAP consulting practices in our global network. Our multidisciplinary teams bring together deep SAP expertise across Finance, Supply Chain, Human Capital and Business Change, complemented by Data, AI and Cloud capabilities, working alongside specialists from across PwC to help clients deliver complex business transformation programmes.
Our team partners with some of the world's leading organisations to deliver complex, multinational SAP transformation programmes spanning Finance, Supply Chain, Human Capital and business adoption. We work across the full transformation lifecycle, from strategy and business case through solution design, implementation and business adoption, helping clients realise long-term value from their SAP investments.
As our practice continues to grow, we're looking for people who want more than simply delivering projects. We're proud of the collaborative culture we're building - one where people are encouraged to share ideas, challenge thinking, develop others and succeed together. We're looking for leaders who enjoy solving clients' most complex business challenges, building trusted client relationships, developing high-performing teams and shaping the future of our practice.
Our people have the opportunity to lead major transformation programmes, influence the future of our practice and develop long-term relationships with some of the world's leading organisations. We're looking for people who want to help build one of the market's leading SAP consulting practices…not simply join one. Whether you're leading a global transformation programme, developing the next generation of consultants, shaping a major client pursuit or bringing innovative SAP and AI-enabled solutions to clients, you'll have the opportunity to make a genuine impact from day one.
If you're looking for a career where you can combine deep SAP expertise with leadership, innovation and business transformation, we'd love to hear from you.
What your days will look like:
- Lead SAP Customer Service / Service Transformation workstreams across complex SAP S/4HANA programmes, partnering with Service, Operations, Customer Experience, Commercial and Finance leaders to modernise service operations and improve customer outcomes.
- Design integrated service solutions across service request management, service orders, installed base, equipment, service contracts, warranty management, repairs, returns, spare parts, field service, service confirmation and service billing, aligned to SAP best practice and clean-core architecture principles.
- Own the design of key service integration points across SAP Service, SD, MM, EWM/WM, Finance, Asset Management/PM, Field Service and customer engagement platforms, including spare parts fulfilment, returns, repair logistics, warranty claims, service billing, revenue postings and customer communications.
- Facilitate business design workshops, translating service strategies into scalable SAP solutions.
- Lead service master data design activities, working closely with business data owners and the Data stream to define data ownership, standards, cleansing rules, enrichment requirements and validation approach across customer service, installed base, warranty, contract and field service processes.
- Collaborate across functional, Business Change, Data and AI teams to deliver integrated transformation outcomes across service operations.
- Help clients unlock the value of SAP Business AI, Joule and intelligent technologies to improve service delivery, workforce productivity and customer satisfaction.
- Support strategic pursuits through discovery workshops, solution shaping, proposals and executive presentations.
- Coach consultants whilst helping shape the continued growth of PwC's SAP Service Transformation capability.
The role is for you if:
- You have led multiple end-to-end SAP Customer Service transformation programmes.
- You have deep functional expertise across service request management, service orders, installed base, equipment, service contracts, warranty management, repairs, returns, spare parts, field service, service confirmation and service billing.
- You can facilitate fit-to-standard design discussions, challenge unnecessary customisation and translate service, customer experience and operational requirements into practical SAP-enabled solutions.
- You understand the master data dependencies that enable effective service delivery.
- You understand SAP's latest Service innovations, including SAP Business AI, Joule and clean-core architecture.
- You build trusted relationships with Service, Operations and Customer Experience leaders.
- You enjoy leading multidisciplinary teams and developing future consultants.
- You have experience supporting business development through discovery engagements, proposals and executive presentations.
- You're passionate about helping clients transform service operations through technology and innovation.
What you’ll receive from us:
No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.
SAP Service Transformation (Customer Service) Senior Manager in London employer: PricewaterhouseCoopers
PricewaterhouseCoopers is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within the UK Brand team. Employees benefit from extensive professional growth opportunities, competitive compensation, and a hybrid working model that promotes work-life balance, making it an ideal environment for those passionate about brand management.
StudySmarter Expert Advice🤫
We think this is how you could land SAP Service Transformation (Customer Service) Senior Manager in London
✨Tap into SAP Communities
Join online forums and communities dedicated to SAP ERP systems, like ASUG or SAP Community. Getting involved can help us understand current trends, gain insights, and even make valuable connections that might lead us to our next big opportunity!
✨Focus on Industry-Specific Networking
Attend industry-specific meetups, conferences, or webinars focused on SAP and ERP systems. Meeting professionals in person or virtually can set us apart and give us a chance to showcase our passion for this sector!
✨Polish Your SAP Skills
If you haven't already, consider getting certified in SAP modules relevant to your desired role. Not only does this boost our credibility, but it also opens doors to networking opportunities with fellow SAP professionals who might know about full-time openings at PricewaterhouseCoopers.
✨Check Out PricewaterhouseCoopers Directly
Keep an eye on PricewaterhouseCoopers’s career page for openings, especially for roles that match our skill set. Applying through their website can sometimes give us a better shot at getting noticed than going through job boards.
We think you need these skills to ace SAP Service Transformation (Customer Service) Senior Manager in London
Some tips for your application 🫡
Highlight Your SAP Experience:When applying for the SAP Service Transformation (Customer Service) Senior Manager role at PricewaterhouseCoopers, make sure your CV shines with any direct experience you have using SAP ERP systems. If you've completed any relevant projects, list them out and emphasise the outcomes you achieved – this will show us that you can hit the ground running!
Showcase Relevant Certifications:Certifications are a big deal in the SAP world. If you've earned any SAP-related qualifications, like SAP Certified Application Associate, don’t be shy about listing them prominently. They can really set you apart and prove your commitment to mastering the tools we use at PricewaterhouseCoopers.
Tailor Your Cover Letter to Us:In your cover letter, take the time to explain why you're specifically drawn to this role at PricewaterhouseCoopers. We love seeing candidates who are genuinely interested in our mission and how you can contribute to our team with your skills in SAP ERP. Make it personal – it helps us get to know you better!
Be Clear About Your Availability:Since this is a full-time position, clearly state your availability in your application. If you have any specific start dates in mind or you're flexible, let us know! It helps us get a better picture of how soon you could join our team at PricewaterhouseCoopers.
How to prepare for a job interview at PricewaterhouseCoopers
✨Brush Up on SAP Modules
Make sure you're well-versed in the specific SAP modules relevant to the role at PricewaterhouseCoopers. Study the functionalities and configurations of the modules they've listed in the job description, as you'll likely face technical questions about them.
✨Demonstrate Analytical Skills
Be ready to showcase your analytical skills during the interview. You might be asked to solve a scenario involving data analysis or reporting, so think about past experiences where you’ve extracted valuable insights from SAP data.
✨Know Your Integration Points
Since SAP ERP often interacts with various other systems, brush up on how these integrations work. Be prepared to discuss your experience with middleware tools or connecting different modules—this knowledge can set you apart from other candidates.
✨Show Enthusiasm for Continuous Learning
In a full-time role, you'll be expected to keep your skills sharp as SAP continually evolves. Express your eagerness for ongoing training and projects where you've taken the initiative to further your understanding of new SAP technologies.
