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For Companies At a Glance
- Tasks: Lead transformative field service projects and enhance client operations with innovative solutions.
- Company: Join a leading advisory firm at the forefront of technology and customer strategy.
- Benefits: Enjoy flexible working, private medical cover, and generous volunteering days.
- Other info: Dynamic role with opportunities for career growth and professional development.
- Why this job: Make a real impact by reshaping field service management for top clients.
- Qualifications: Experience in field service management and strong consulting skills required.
The predicted salary is between 60000 - 80000 £ per year.
About Our Practice
Our Customer and Service Excellence practice sits at the intersection of business strategy, experience design and digital technology. Through a human-led, tech-powered approach we help our clients reimagine how they serve their customers and build the operating models, technology platforms and ways of working needed to deliver sustainable growth.
Field Service Management is one of the fastest growing parts of our practice. Field operations are being reshaped by changing customer expectations, workforce constraints, the shift toward outcome-based commercial models, and a new generation of AI-enabled capabilities, from intelligent scheduling to predictive maintenance and field-worker copilots.
About the role
We’re looking for an experienced Field Service Management consultant to join us at Manager level. You’ll lead engagements across the full transformation lifecycle, from diagnostics and business case creation, through target operating model and future state blueprint design, implementation and adoption, combining deep domain expertise in field service operations with platform fluency. You’ll shape the outcomes our clients care about most: productivity, first-time fix, cost-to-serve, and customer and employee experience.
What you’ll do
- Lead field service transformation engagements across the full lifecycle, from diagnostics, business case development and strategy through to target operating model design, technology implementation and adoption.
- Shape designs across key field service capabilities, including work order management, scheduling and dispatch, mobile enablement, inventory, asset management and service analytics.
- Translate business requirements into clear functional designs, user stories and fit-gap assessments.
- Work closely with architects, developers and delivery teams to ensure high-quality implementation.
- Lead client workshops, support testing, training and adoption, and help manage scope, risks, timelines and delivery quality.
- Build trusted relationships with senior client stakeholders and communicate complex concepts clearly to non-technical audiences.
What we’re looking for:
Essential- Extensive consulting or industry experience, with a strong background focused on field service management.
- Deep understanding of field service operations, including scheduling, dispatch, mobile workforce enablement, parts and inventory and service performance.
- Hands-on experience with one or more leading FSM platforms, such as Salesforce Field Service, Microsoft Dynamics 365 Field Service, ServiceNow FSM, IFS FSM/PSO, Oracle Field Service or ServiceMax.
- Experience leading teams, managing stakeholders and delivering workstreams to time, cost and quality.
- Strong analytical and problem-solving skills, with the ability to assess complex business challenges, structure ambiguous problems, and develop practical, evidence-based recommendations.
- Strong communication skills and credibility with senior client stakeholders.
- Experience working across the project lifecycle, from presales and discovery through to implementation and adoption.
What you’ll receive from us:
No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.
Field Service Functional Consultant - Manager in London employer: PricewaterhouseCoopers
Contact Detail:
PricewaterhouseCoopers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Functional Consultant - Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the field service management space. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your hands-on experience with FSM platforms. Share specific examples of how you've tackled challenges in field service operations – it’ll set you apart from the crowd.
✨Tip Number 3
Prepare for those interviews! Research the company and their approach to field service management. Be ready to discuss how you can help them improve productivity and customer experience. Tailor your answers to show you understand their needs and can deliver results.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our team. Let’s get you that dream job!
We think you need these skills to ace Field Service Functional Consultant - Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Field Service Functional Consultant role. Highlight your experience in field service management and any relevant platforms you've worked with. We want to see how your skills align with what we’re looking for!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples that demonstrate your impact in previous roles, especially around productivity and customer experience. This helps us understand how you can contribute to our team.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant to the role. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at PricewaterhouseCoopers
✨Know Your Field Service Management Inside Out
Make sure you brush up on your knowledge of field service operations, especially around scheduling, dispatch, and mobile workforce enablement. Be ready to discuss specific platforms like Salesforce Field Service or Microsoft Dynamics 365, as this will show your expertise and readiness for the role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to manage complex projects. Think of examples from your past experiences where you've successfully led a transformation or tackled a challenging situation in field service management.
✨Showcase Your Communication Skills
Since you'll be working with senior client stakeholders, it's crucial to demonstrate your ability to communicate complex concepts clearly. Practice explaining technical details in simple terms, as this will highlight your capability to bridge the gap between technical and non-technical audiences.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their current challenges in field service management and share your thoughts on potential solutions. This not only shows your interest but also positions you as a proactive consultant.