At a Glance
- Tasks: Lead omni channel and eCommerce transformations while driving revenue growth and client relationships.
- Company: Join a leading advisory firm focused on digital transformation in retail and consumer markets.
- Benefits: Flexible working, private medical cover, volunteering days, and more to support your career and personal life.
- Other info: Dynamic role with opportunities for mentorship and thought leadership in a collaborative environment.
- Why this job: Make a real impact in the retail sector with innovative AI-driven solutions and strategic partnerships.
- Qualifications: Extensive experience in retail or consumer sectors with strong sales and leadership skills.
The predicted salary is between 100000 - 150000 £ per year.
As a Director within our Customer and Digital Transformation team, you will support growth and delivery across omni channel, eCommerce, trading and product transformation in Retail and Consumer markets. This is a senior influence role focused on originating and scaling client relationships, shaping multi-layered transformation programmes, and building market-leading propositions in areas including AI-enabled and agentic commerce.
You will play a critical role in driving revenue growth, managing pipeline, expanding key accounts and identifying new client opportunities. You will combine deep industry experience with considerable commercial acumen, bringing credibility with stakeholders while supporting high-performing delivery teams.
What your day looks like:
- Retain and drive the sales pipeline across retail and consumer accounts, converting new-logo opportunities across omnichannel, digital commerce and product transformation.
- Build and sustain trusted C-suite relationships (Digital, Data, Commercial and Product leadership).
- Lead multi-layered proposals and RFP responses, shaping differentiated value propositions and commercial structures.
- Develop and scale strategic alliances with key technology partners across commerce platforms, cloud and AI ecosystems.
- Oversee delivery of large-scale transformation programmes, ensuring considerable commercial performance and tangible client impact.
- Lead, mentor and grow Senior Managers and Managers, while strengthening thought leadership and market positioning in agentic commerce and AI-led retail.
This role is for you if:
- You have considerable industry experience within Retail or Consumer, either from consulting or in-house digital leadership roles.
- You have experience of generating revenue and guiding a healthy sales pipeline.
- You are positive supporting senior client conversations and closing complex deals.
- You understand the commercial drivers of omni channel and eCommerce performance.
- You can balance growth, delivery and team leadership effectively.
- You bring an external network and alliance mindset.
What you will receive from us:
No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.
Director – Omni Channel in London employer: PricewaterhouseCoopers
As a Director in our Customer and Digital Transformation team, you will thrive in a dynamic work culture that champions innovation and collaboration. We offer exceptional benefits including flexible working arrangements, private medical cover, and opportunities for professional growth through mentorship and leadership development. Join us to make a meaningful impact in the Retail and Consumer sectors while enjoying a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Director – Omni Channel in London
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, webinars, or even casual meet-ups. Building relationships can lead to opportunities that aren’t even advertised.
✨Showcase Your Expertise
Don’t just talk about your experience; show it! Create a portfolio or case studies that highlight your successes in omni channel and eCommerce. This will make you stand out when chatting with potential employers.
✨Prepare for Conversations
Before any meeting or interview, do your homework! Understand the company’s challenges and think about how you can help them. This shows you’re not just interested in a job, but in making a real impact.
✨Apply Through Our Website
When you find a role that excites you, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Director – Omni Channel in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Director role. Highlight your experience in omni channel, eCommerce, and client relationship management. We want to see how your background aligns with our needs!
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use numbers and examples to illustrate how you’ve driven revenue growth or led successful transformation programmes.
Be Authentic:Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your professional experience. Share your passion for retail and consumer markets!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at PricewaterhouseCoopers
✨Know Your Stuff
Make sure you have a solid understanding of omni channel strategies, eCommerce trends, and the latest in AI-enabled commerce. Brush up on your industry knowledge so you can speak confidently about how these elements drive revenue growth and client relationships.
✨Build Your Story
Prepare to share specific examples from your past experiences that highlight your ability to manage sales pipelines and lead transformation programmes. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Engage with C-Suite Insights
Since this role involves building trusted relationships with senior clients, practice discussing how you can add value at the C-suite level. Think about how your insights can influence their digital and commercial strategies, and be ready to articulate that during the interview.
✨Showcase Your Leadership Skills
As a Director, you'll need to lead and mentor teams. Be prepared to discuss your leadership style and how you've successfully guided teams in the past. Highlight any experience you have in developing talent and fostering a high-performance culture.
