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- Tasks: Transform public sector services with innovative technology and design customer-focused solutions.
- Company: Join a leading advisory firm dedicated to improving public services.
- Benefits: Flexible working, private medical cover, and six volunteering days annually.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in public services while developing your consulting skills.
- Qualifications: Experience in public sector consulting and strong problem-solving abilities.
The predicted salary is between 55000 - 65000 £ per year.
About the role: Our Customer Led Transformation (CLT) team within Government & Public Services (GPS) helps public bodies design and deliver modern, citizen-focused digital services. We work with a diverse range of public sector clients across all sectors to transform customer experience, drive efficiency, and improve public outcomes through data-driven and technology-enabled solutions. Our team is growing and we are looking to recruit people who are passionate about improving public sector customer experience through service redesign, operating model transformation and deployment of new technologies. You will bring proven consulting experience and impactful customer experience improvement credentials.
What your days will look like:
- Customer operating model design and implementation for public sector organisations
- Designing and implementing technology solutions, with multi-disciplinary teams, for public sector organisations
- Driving pace and quality through robust agile delivery methods
- Working with teams that include our clients, UK colleagues and offshore delivery teams
- Working with technology alliance partners to bring the best solutions to clients and their maximising return on investment
- Taking ownership of deliverables and commercial decision-making throughout projects
- Working as part of the CLT team to deliver transformation programmes to our clients across the country
Establish effective working relationships directly with clients; Contribute to the development of your own and team's technical acumen; Keep up to date with local and national business and economic issues; Be actively involved in business development activities to help identify and research opportunities on new/existing clients;
This role is for you if you really care about this market and bring that passion to drive change to how you work. We would expect sector and capability experience in one or more of:
- Experience working with public sector organisations (e.g. local government, health, transport, central government) or in consultancy supporting public sector clients.
- Core consulting skills and a proven track record of delivering transformation, cost savings, or procurement improvements.
- You’ll also be able to show how your work has delivered real, measurable benefits – both financial and non-financial – for your clients or organisation.
- Strong problem-solving and analytical skills, with experience turning data into insight.
- Excellent communication, negotiation and influencing skills, including presenting to senior stakeholders and conducting commercial negotiations with suppliers.
- Familiarity with digital tools, data analytics, or emerging technologies like generative AI.
- Willingness to travel as needed to support clients on the ground.
What you’ll receive from us: No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.
Customer Transformation Manager – Government and Public Sector in London employer: PricewaterhouseCoopers
Contact Detail:
PricewaterhouseCoopers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Transformation Manager – Government and Public Sector in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the public sector. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections we make, the better our chances of landing that dream job.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your past successes in customer transformation. We want to see how you’ve made a difference before, so let’s make sure we showcase that experience when chatting with potential employers.
✨Tip Number 3
Practice makes perfect! Set up mock interviews with friends or mentors to get comfortable discussing your experience and how it relates to the role. The more we rehearse, the more confident we’ll feel when it’s time to shine in front of the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in the public sector, so let’s get those applications in!
We think you need these skills to ace Customer Transformation Manager – Government and Public Sector in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for improving public sector customer experience shine through. We want to see how much you care about making a difference in this field!
Tailor Your Experience: Make sure to highlight your relevant consulting experience and any impactful projects you've worked on. We love seeing how your skills align with our mission to transform customer experiences.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to describe your achievements and how they relate to the role. We appreciate clarity as much as you do!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at PricewaterhouseCoopers
✨Know Your Stuff
Make sure you understand the role of a Customer Transformation Manager in the public sector. Brush up on recent trends in digital services and how they impact customer experience. Being able to discuss specific examples of successful transformations will show your passion and expertise.
✨Showcase Your Consulting Skills
Prepare to demonstrate your core consulting skills. Think of instances where you've delivered transformation or cost savings for clients. Be ready to share measurable outcomes from your previous projects, as this will highlight your ability to drive real change.
✨Engage with Real Scenarios
Expect scenario-based questions that assess your problem-solving and analytical skills. Practice articulating how you would approach challenges in public sector organisations, especially around service redesign and technology implementation. This will help you stand out as a candidate who can think on their feet.
✨Build Rapport with Interviewers
Remember, communication is key! Work on your negotiation and influencing skills, as you'll need to present ideas to senior stakeholders. Try to establish a connection with your interviewers by asking insightful questions about their experiences and the company's vision for customer transformation.