Line of Service
Advisory
Industry/Sector
Not Applicable
Specialism
Advisory - Other
Management Level
Intern/Trainee
Job Description & Summary
At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.
As a customer consulting generalist at PwC, you will join other individuals who possess a broad range of skills and experience in customer consulting. You will analyse client needs, provide consulting services across different customer-related areas, and offer guidance and support to help clients develop and implement effective strategies to enhance their customer experience, drive business growth, and improve overall customer satisfaction.
Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you will have the chance to work on a variety of assignments, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are encouraged to ask questions, take initiative, and produce quality work that adds value for our clients and contributes to our team’s success. During your time at the Firm, you start to establish your personal brand, paving the way to more opportunities.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Apply a learning mindset and take ownership for your own development.
- Appreciate diverse perspectives, needs, and feelings of others.
- Adopt habits to sustain high performance and develop your potential.
- Actively listen, ask questions to check understanding, and clearly express ideas.
- Seek, reflect, act on, and give feedback.
- Gather information from a range of sources to analyse facts and discern patterns.
- Commit to understanding how the business works and building commercial awareness.
- Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
Minimum years experience required
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Additional application instructions
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Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Business Case Development, Business Development, Business Expansion, Business Model Development, Business Transformation, Channel Partner Management, Communication, Customer Analysis, Customer Engagement, Customer Experience (CX) Strategy, Customer Insight, Customer Relationship Management, Customer Retention, Customer Service, Customer Strategy, Customer Success, Customer Transformation, E-Commerce, Emotional Regulation, Empathy, Go-to-Market Strategies, Inclusion {+ 12 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date
September 14, 2026
HVHTEST DO NOT APPLY - SI - A&C - Cardiff employer: PricewaterhouseCoopers
As a Senior Associate in our Client Assets (CASS) specialist audit team, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our Leeds, Birmingham, and London offices foster a collaborative culture where you can enhance your skills while working on complex audits for prestigious Banking & Capital Markets clients. With a strong commitment to professional development and a focus on work-life balance, we offer an excellent platform for meaningful and rewarding employment.
