At a Glance
- Tasks: Manage employee relations and case management activities, providing expert advice.
- Company: Join a leading firm with a focus on human capital and employee relations.
- Benefits: Flexible working, private medical cover, and volunteering days to support your passions.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in employee wellbeing and drive positive change.
- Qualifications: Strong analytical skills and a customer-focused mindset are essential.
The predicted salary is between 40000 - 50000 £ per year.
This role sits within the ERPA team with responsibility for managing formal employee relations and case management activities. The ERPA Advisor provides expert advice to the business on employee relations matters, handling non-complex cases across misconduct, performance and health and wellbeing. Working firmwide across allocated business areas, the role requires building strong stakeholder relationships with People Consultants and wider People Lifecycle teams.
The advisor applies sound knowledge of employee relations policies to deliver pragmatic, commercially focused guidance that enables effective issue resolution. Experience of case management systems is beneficial, alongside a willingness to develop technical skills to support accurate recording and tracking of cases.
What your days will look like:
- Leading end-to-end disciplinary and investigation processes, including interviews, evidence review and report writing across conduct, performance and risk matters.
- Providing expert employee relations advice across conduct, performance, health and wellbeing, including handling informal queries and policy guidance.
- Managing health and wellbeing cases, including occupational health referrals, income protection and performance support (e.g. PIPs and appeals).
- Producing high-quality documentation and maintaining accurate case records in Navex and ServiceNow, while ensuring GDPR compliance and supporting projects and process improvements.
This role is for you if you:
- Bring a customer-focused mindset with strong analytical skills, able to quickly interpret multiple data sources and provide clear, accurate insights.
- Thrive both independently and as part of a team, using initiative and attention to detail to deliver high-quality outcomes.
- Are curious and proactive, challenging existing approaches and embracing change, innovation and continuous improvement.
- Are confident using digital tools and systems, with awareness of GDPR/compliance and a willingness to develop expertise in platforms such as Navex, ServiceNow, Tableau or Alteryx.
What you’ll receive from us:
No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.
ER Service Delivery Advisor, Senior Associate in Birmingham employer: PricewaterhouseCoopers
As a Senior Associate in the ER Service Delivery team, you will thrive in a dynamic work culture that prioritises employee wellbeing and professional growth. Our commitment to flexible working arrangements, comprehensive benefits including private medical cover, and opportunities for continuous learning make us an exceptional employer. Join us to be part of a collaborative environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land ER Service Delivery Advisor, Senior Associate in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current employees in the ERPA team or similar roles. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of employee relations policies. Be ready to discuss how you’d handle specific scenarios, showing off your analytical skills and customer-focused mindset.
✨Tip Number 3
Showcase your tech-savviness! Familiarise yourself with case management systems like Navex and ServiceNow. Mentioning your willingness to learn these tools can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace ER Service Delivery Advisor, Senior Associate in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the ER Service Delivery Advisor role. Highlight your experience in employee relations and case management, and show us how your skills align with what we're looking for.
Showcase Your Skills:We want to see your analytical thinking and customer-focused mindset shine through. Use specific examples from your past experiences to demonstrate how you've tackled similar challenges and delivered high-quality outcomes.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This will help us quickly see why you're a great fit!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at PricewaterhouseCoopers
✨Know Your Employee Relations Stuff
Make sure you brush up on your knowledge of employee relations policies and case management processes. Be ready to discuss how you've handled similar situations in the past, as this will show your expertise and ability to provide pragmatic advice.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical thinking by discussing how you've interpreted data in previous roles. Think of examples where you've used data to drive decisions or improve processes, as this aligns perfectly with the role's requirements.
✨Build Rapport with Stakeholders
Since this role involves working closely with People Consultants and other teams, think about how you can build strong relationships. Prepare examples of how you've successfully collaborated with others in the past, highlighting your customer-focused mindset.
✨Get Comfortable with Digital Tools
Familiarise yourself with platforms like Navex and ServiceNow before the interview. If you have experience with these tools, be ready to share specific instances where they helped you manage cases effectively, as this will show your willingness to develop technical skills.
