At a Glance
- Tasks: Manage employee relations and case management activities, providing expert advice across various issues.
- Company: Join a leading firm with a focus on human capital and employee relations.
- Benefits: Enjoy flexible working, private medical cover, and six volunteering days a year.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real impact by resolving employee issues and improving workplace culture.
- Qualifications: Strong analytical skills and experience in employee relations or case management preferred.
The predicted salary is between 45000 - 55000 £ per year.
This role sits within the ERPA team with responsibility for managing formal employee relations and case management activities. The ERPA Advisor provides expert advice to the business on employee relations matters, handling non-complex cases across misconduct, performance and health and wellbeing. Working firmwide across allocated business areas, the role requires building strong stakeholder relationships with People Consultants and wider People Lifecycle teams.
The advisor applies sound knowledge of employee relations policies to deliver pragmatic, commercially focused guidance that enables effective issue resolution. Experience of case management systems is beneficial, alongside a willingness to develop technical skills to support accurate recording and tracking of cases.
What your days will look like:
- Leading end-to-end disciplinary and investigation processes, including interviews, evidence review and report writing across conduct, performance and risk matters.
- Providing expert employee relations advice across conduct, performance, health and wellbeing, including handling informal queries and policy guidance.
- Managing health and wellbeing cases, including occupational health referrals, income protection and performance support (e.g. PIPs and appeals).
- Producing high-quality documentation and maintaining accurate case records in Navex and ServiceNow, while ensuring GDPR compliance and supporting projects and process improvements.
This role is for you if you:
- Bring a customer-focused mindset with strong analytical skills, able to quickly interpret multiple data sources and provide clear, accurate insights.
- Thrive both independently and as part of a team, using initiative and attention to detail to deliver high-quality outcomes.
- Are curious and proactive, challenging existing approaches and embracing change, innovation and continuous improvement.
- Are confident using digital tools and systems, with awareness of GDPR/compliance and a willingness to develop expertise in platforms such as Navex, ServiceNow, Tableau or Alteryx.
What you’ll receive from us:
No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.
ER Service Delivery Advisor, Senior Associate - 12 month FTC in Birmingham employer: PricewaterhouseCoopers
PricewaterhouseCoopers is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within the UK Brand team. Employees benefit from extensive professional growth opportunities, competitive compensation, and a hybrid working model that promotes work-life balance, making it an ideal environment for those passionate about brand management.
StudySmarter Expert Advice🤫
We think this is how you could land ER Service Delivery Advisor, Senior Associate - 12 month FTC in Birmingham
✨Get Your Foot in the Door with Temp Agencies
Temporary roles in HR are often filled through agencies. Reach out to temp agencies that specialise in HR placements. They can help you find gigs quickly and give you a chance to demonstrate your skills in real-world scenarios.
✨Network at HR Events and Workshops
Dive into local HR events, workshops, and seminars. These are great opportunities to meet professionals already in the field and might lead to temporary positions. Be sure to have a chat, exchange contacts, and express your interest in on-the-spot opportunities!
✨Showcase Your Flexibility
In the temporary HR world, being adaptable is key. When you're networking or interviewing, highlight your ability to quickly learn and fill diverse roles, from recruitment to employee onboarding. Make it clear that you’re ready to dive in at any time!
✨Apply Directly Through Our Website
Don’t forget to check out the opportunities at PricewaterhouseCoopers and apply directly via our website. This way, you can express your interest in temporary roles and get ahead in the application process!
We think you need these skills to ace ER Service Delivery Advisor, Senior Associate - 12 month FTC in Birmingham
Some tips for your application 🫡
Show Off Your People Skills:In HR, showcasing your interpersonal skills is key. Make sure your CV highlights any experience you have dealing with talent management, resolving conflicts, or facilitating workshops. We want to see your ability to connect with others!
Tailor Your CV to HR:Use HR-specific language in your CV and cover letter. Mention any specific HR tools, software, or methodologies you’re familiar with, like ATS systems or performance management frameworks. This will show that you’re not just a good fit, but you've got the know-how to back it up!
Emphasise Your Flexibility:Since this is a temporary role, emphasising your adaptability and willingness to learn quickly is crucial. Include examples of how you've successfully jumped into new environments before or handled sudden changes in previous jobs. We love a team player who can hit the ground running!
Availability Matters:In your application, make sure to clarify your availability and commitment to the temporary position. This will help us understand when you can start and how you fit into our plans at PricewaterhouseCoopers. So, don’t be shy about laying it all out there!
How to prepare for a job interview at PricewaterhouseCoopers
✨Showcase Your Adaptability
Given that this is a temporary HR role at PricewaterhouseCoopers, it's crucial to demonstrate your flexibility and ability to adapt quickly. You might be thrown into new projects or systems, so share examples of how you've successfully navigated changes in past roles.
✨Familiarise Yourself with HR Tools
Many HR positions require familiarity with tools like HRIS or ATS systems. Before the interview, brush up on the specific software that PricewaterhouseCoopers uses—if you see any mentioned in the job posting, make sure you're ready to discuss them and your experience with similar tools.
✨Your Motivation Matters
As a temp, it's essential to convey your motivation for this role. Employers often look for candidates who are not just filling a position, but who are genuinely keen on contributing effectively in a short period. Consider sharing why you’re passionate about HR and how you see yourself adding value at PricewaterhouseCoopers.
✨Prepare for Real-World Scenarios
HR interviews often include situational questions that test your problem-solving skills. Think about common HR challenges, like dealing with conflict or managing onboarding efficiently, and prepare to discuss how you would handle these situations at PricewaterhouseCoopers.
