At a Glance
- Tasks: Assist patients and manage queries in a friendly, professional environment.
- Company: Join the supportive team at Price's Mill Surgery in Nailsworth.
- Benefits: Flexible hours, competitive pay, and opportunities for training.
- Other info: Dynamic role with potential for career growth in healthcare.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: GCSEs or equivalent; customer service experience preferred.
The predicted salary is between 18900 - 23100 £ per year.
Price's Mill Surgery is looking to recruit two Patient Co-ordinators to join our enthusiastic, supportive and friendly team. In this front of house role you will assist and direct patients to access the appropriate healthcare professional or service and manage prescription requests and queries. The ideal candidates will approach their work in a courteous, professional and efficient way. You will show initiative, be pro-active and be able to prioritise your workload. You will be part of a dedicated, reliable and high performing team. The ideal candidates will be someone with good customer and interpersonal skills with the ability to work calmly under pressure.
Post 1 - 29.25 hours
- Monday: 09:30 - 18:00 (1 hr for lunch)
- Tuesday: Non-Working Day
- Wednesday: 08:15 - 18:30 (1 hr for lunch)
- Thursday: 09:00 - 18:15 (1 hr for lunch)
- Friday: 07:45 - 12:00
- Saturday: 08:30 - 12:30 (on a rotational basis, approx. 4 per year) - to be paid at normal rate as Overtime or taken as TOIL
Post 2 - 30.75 hours
- Monday: 07:45 - 16:00 (30 min for lunch)
- Tuesday: 08:30 - 18:00 (1 hr for lunch)
- Wednesday: 08:30 - 17:30 (30 min for lunch)
- Thursday: Non-Working Day
- Friday: 11:00 - 17:00
- Saturday: 08:30 - 12:30 (on a rotational basis, approx. 4 per year) - to be paid at normal rate as Overtime or taken as TOIL
Flexibility is essential as the roles require rotational cover for Saturday morning enhanced access clinics, plus other absence cover.
Main duties of the job
- Provide general assistance to the practice team and project a positive and professional image to patients and other visitors.
- Processing requests for appointments, visits and telephone consultations and direct patients to the appropriate healthcare professional or service.
- Facilitate effective communication with patients and other service users.
- Process repeat prescription requests and deal with prescription queries in accordance with practice guidelines.
Please see the attached Job Description and person specification for full details of the role.
About us
Price's Mill Surgery is located in the heart of the beautiful market town of Nailsworth, we are a friendly, progressive practice where effective teamwork enables us to deliver an excellent range of services to our patients.
Job responsibilities Duties and Responsibilities
- Answering the telephone in a professional manner aiming to answer calls in a timely manner.
- Assist patients with their queries and signpost them to the most appropriate appointment or service.
- Completing triage questionnaires with patients who are unable to use the online platform (Anima).
- Prioritising whether calls are urgent or routine and booking patients face to face and via telephone adhering to book on the day slots.
- Taking accurate and relevant telephone messages ensuring these are passed to the correct team member.
- Daily use of SystmOne clinical system.
- Daily use of Anima online platform.
- Deal with all enquiries at the front desk and explain practice policies, giving patients the appropriate paperwork where necessary and taking payment when required.
- Dealing appropriately with visit requests and emergency calls.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Carry out reception duties in line with the Reception Handbook and also following direction from the Patient Services Lead.
- Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- To have a thorough knowledge of all practice procedures.
- Process Registration of patients including temporary patients.
- Process patient online access requests as appropriate.
- Open incoming mail and forward to the appropriate person/team.
- Ensure internal mail and samples are sent with the delivery.
- Record and pass on messages to clinicians via tasks.
- Ensure correct GPs are approached for messages and are not interrupted unnecessarily during consultations.
- Process repeat prescription requests in accordance to practice guidelines, using reference to the prescription clerk handbook.
- Promote and provide patients with the help and services the Practice can offer which will enable a better patient experience.
- Effectively manage own time, workload and resources.
- Liaise with other parties, such as the pharmacy or other healthcare workers, in a courteous manner as required for patient care purposes.
- Ensuring that the reception office and consulting rooms are kept tidy and well stocked with day to day requirements.
- Ensuring that all public areas are kept tidy and safe at all times.
- Fulfil the practice premises requirements on your appointed days. This includes opening up, locking up, ensuring the building is secure and operating the burglar alarm.
- Liaise with the management team to identify shortfalls in service provision to improve services to patients or improve the efficiency of the practice.
- Attend meetings and undertake further training as required. Such meetings and training may be outside the normal working hours of the post holder.
- Any other duties appropriate to the post as delegated by the Patient Services Lead, Practice Manager or GP Partners.
- To work in accordance with written protocol.
- Working as a flexible member of the team to ensure the smooth running of the practice. This will include working Saturday mornings on a rotational basis to cover enhanced access clinics and also may include overtime to cover absent colleagues or taking on other duties as appropriate.
Person Specification
Qualifications
- Essential: General Education to GCSE level or equivalent.
- Desirable: Customer Service NVQ.
Experience
- Essential: Office/Reception Experience, Experience of a non-clinical multi-tasking role.
- Desirable: Working with TPP SystmOne, Experience of working in a GP Practice in a non-clinical role.
Skills and Knowledge
- Essential: Good IT skills (MS Office, Internet etc), Interpersonal skills, Ability to multi-task and prioritise effectively whilst staying calm under pressure, Good understanding of Confidentiality and Data protection regulations, Ability to communicate effectively and with patience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Price’s Mill Surgery
Address: Newmarket Road Nailsworth Stroud Gloucestershire GL6 0DQ United Kingdom
Employer's website: https://pricesmill.co.uk/
Patient Co-ordinator (Reception) in Stroud employer: Price’s Mill Surgery
Price's Mill Surgery offers a supportive and friendly work environment, emphasizing strong customer service and interpersonal skills. Employees are part of a dedicated team that values professionalism and efficiency, with opportunities for flexible working hours. The practice is committed to providing high-quality healthcare services to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Co-ordinator (Reception) in Stroud
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Price’s Mill Surgery.
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We think you need these skills to ace Patient Co-ordinator (Reception) in Stroud
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Price’s Mill Surgery.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Price’s Mill Surgery.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Price’s Mill Surgery. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Price’s Mill Surgery. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Price’s Mill Surgery
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Price’s Mill Surgery’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
