At a Glance
- Tasks: Coordinate maintenance, manage callouts, and support engineers while delivering top-notch customer service.
- Company: Join a growing team in Kent with a supportive and dynamic work environment.
- Benefits: Competitive salary, full-time role, training opportunities, and career development.
- Why this job: Perfect for organised problem-solvers who thrive in fast-paced settings.
- Qualifications: Experience in service coordination, strong communication, and IT skills required.
The predicted salary is between 32000 - 32000 £ per year.
Service Coordinator
We are looking for an organised and proactive Service Coordinator to join our growing team in Kent.
This is a busy and varied role where you'll coordinate planned maintenance, manage reactive callouts, support field engineers, and provide excellent customer service.
Key Responsibilities
- Schedule planned maintenance visits and allocate reactive callouts.
- Coordinate engineers' workloads and maintain daily schedules.
- Liaise with customers, engineers and subcontractors to ensure smooth service delivery.
- Prepare job documentation and maintain accurate service records.
- Support weekly invoicing and general administration.
- Monitor service performance and produce monthly KPI reports.
- Raise purchase orders and check subcontractor invoices.
- Ensure service reports are completed accurately and follow up on any outstanding actions.
About You
- Previous experience in a service coordination, scheduling or administration role.
- Excellent organisational and communication skills.
- Able to manage multiple priorities in a fast-paced environment.
- Strong IT skills, including Microsoft Office.
- A proactive approach with excellent attention to detail.
What We Offer
- Salary of £30,000–£32,000, depending on experience.
- Full-time, permanent position.
- Supportive team environment.
- Opportunities for training and career development.
If you're an organised individual who enjoys coordinating people, solving problems and delivering excellent customer service, we'd love to hear from you
Locations
Service Coordinator in Luton, Medway employer: Price Personnel
Join a dynamic and supportive team at a leading Insurance Broker, where your expertise as an Insurance Claims Manager will be valued and nurtured. With a strong focus on employee development, we offer comprehensive training and growth opportunities in a collaborative work culture that prioritises excellent customer service and compliance. Located in a thriving environment, you will enjoy the benefits of working with industry professionals dedicated to driving operational excellence and delivering outstanding results.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Luton, Medway
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Price Personnel. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Price Personnel before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Coordinator in Luton, Medway
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Price Personnel:Your cover letter is your chance to shine! Tell us why you want to work at Price Personnel specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Price Personnel!
How to prepare for a job interview at Price Personnel
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
