At a Glance
- Tasks: Lead and develop a team to manage household insurance claims effectively.
- Company: Join a thriving Insurance Broker with a focus on home insurance.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth in the insurance sector.
- Why this job: Make a real difference in customer service and claims management.
- Qualifications: Experience in managing household claims and strong leadership skills.
The predicted salary is between 45000 - 46000 £ per year.
A fantastic opportunity has arisen for an Insurance Claims Manager to join a thriving Insurance Broker specialising in Home Insurance. As the Insurance Team Leader, you will lead, coach, and develop a team of Direct Sales Coordinators, ensuring the delivery of new business targets, excellent customer service, and full compliance with FCA regulations.
We are seeking an experienced Household Claims Manager to oversee the day-to-day management of personal lines household claims within a growing MGA environment. The role will involve oversight of claims performance, customer outcomes, supplier relationships, large loss cases and insurer reporting, ensuring claims are managed fairly, efficiently and in line with FCA requirements. The successful candidate will work closely with insurers, TPAs, loss adjusters and internal stakeholders to drive operational performance, control indemnity spend and deliver strong customer service standards across both standard and non-standard household products.
Key responsibilities include:
- Managing of household buildings and contents claims
- Monitoring claims leakage, trends and large losses
- Liaising with insurers, TPAs, adjusters and suppliers
- Supporting product, wording and underwriting feedback loops
- Driving fair customer outcomes
