At a Glance
- Tasks: Manage household claims and ensure fair outcomes for customers.
- Company: Dynamic MGA focused on personal lines insurance.
- Benefits: Competitive salary, career growth, and support for professional qualifications.
- Other info: Opportunity to achieve Chartered Insurance Practitioner status.
- Why this job: Join a fast-paced environment and make a real difference in customer service.
- Qualifications: Experience in UK household insurance claims and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking an experienced Household Claims Manager to oversee the day-to-day management of personal lines household claims within a growing MGA environment. The role will involve oversight of claims performance, customer outcomes, supplier relationships, large loss cases and insurer reporting, ensuring claims are managed fairly, efficiently and in line with FCA requirements. The successful candidate will work closely with insurers, TPAs, loss adjusters and internal stakeholders to drive operational performance, control indemnity spend and deliver strong customer service standards across both standard and non-standard household products.
Key responsibilities include:
- Managing of household buildings and contents claims
- Monitoring claims leakage, trends and large losses
- Liaising with insurers, TPAs, adjusters and suppliers
- Supporting product, wording and underwriting feedback loops
- Driving fair customer outcomes and regulatory compliance
- Supporting process improvement and operational development
Experience within UK household insurance claims is essential.
Essential Qualifications:
- Excellent communication and interpersonal skills, with the ambition to grow within the insurance industry and achieve Chartered Insurance Practitioner status.
- Ability to thrive in a fast-paced, target-driven environment.
Claims Manager in Kent employer: Price Personnel
Join a dynamic and supportive team as a Claims Manager in our growing MGA environment, where your expertise in household insurance claims will be valued and nurtured. We pride ourselves on fostering a collaborative work culture that prioritises employee growth, offering opportunities for professional development and the chance to achieve Chartered Insurance Practitioner status. Located in a vibrant area, we provide a stimulating workplace that encourages innovation and excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Manager in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work with household claims. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of FCA requirements and claims management best practices. We want you to shine when discussing how you can drive operational performance and customer outcomes!
✨Tip Number 3
Showcase your experience with large loss cases and supplier relationships during interviews. We know these are key aspects of the role, so be ready to share specific examples of how you've handled similar situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Claims Manager in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Manager role. Highlight your experience in household insurance claims and any relevant achievements. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. We love seeing enthusiasm and a personal touch.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best experience possible. We can’t wait to hear from you!
How to prepare for a job interview at Price Personnel
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of household claims, especially in the UK market. Be ready to discuss specific cases you've managed and how you ensured compliance with FCA requirements. This shows you're not just familiar with the role but also passionate about it.
✨Showcase Your Communication Skills
As a Claims Manager, you'll need to liaise with various stakeholders. Prepare examples that highlight your excellent communication and interpersonal skills. Think about times when you successfully resolved conflicts or improved relationships with insurers or suppliers.
✨Demonstrate Your Analytical Mindset
Be prepared to talk about how you've monitored claims leakage and trends in the past. Bring examples of how you've used data to drive operational performance or improve customer outcomes. This will show that you can think critically and make informed decisions.
✨Emphasise Your Ambition
Let them know about your career goals, especially your ambition to achieve Chartered Insurance Practitioner status. Discuss how you plan to grow within the insurance industry and contribute to their team. This shows you're committed to your professional development and the company's success.
