Senior Claims Advocate - US Casualty
Senior Claims Advocate - US Casualty

Senior Claims Advocate - US Casualty

Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage high-profile claims and drive client success with expert communication.
  • Company: Join Price Forbes, part of The Ardonagh Group, in a vibrant and inclusive culture.
  • Benefits: Enjoy flexible working, competitive salary, and fantastic perks like discounts and wellbeing programs.
  • Why this job: Make a real impact in a dynamic environment while growing your career.
  • Qualifications: Experience in claims handling and strong communication skills are essential.
  • Other info: Diverse workplace with opportunities for personal and professional growth.

The predicted salary is between 36000 - 60000 £ per year.

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time – Permanent

At Price Forbes, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values its Employees, and truly celebrates diversity. Working at Price Forbes means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move our united teams, and we encourage you to make your role your own. Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working.

If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What We Can Offer

  • Inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and more.
  • Supportive management team and collaboration with some of the industry’s top talent.
  • Access to wellbeing programs and fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans.

Further Perks Of Working With Us (Fixed Benefits)

  • Employer pension contribution of 10% (providing you, the Employee provides 5%).
  • Good work-life balance - flexibility to suit you.
  • Competitive salary.
  • Life Assurance at X4 of your base salary.
  • Group Income Protection.
  • Generous Annual Leave entitlement.
  • Private Medical Insurance.
  • Group annual bonus scheme.

Purpose Of The Role

To provide a market-leading claims advocacy service with responsibility for ensuring the effective management and settlement of high-profile, complex claims. A Claims Advocate is a strategic partner, focused on driving client success and business growth. They leverage expert communication, persuasive argumentation, and insurance policy analysis to present compelling cases for clients. By anticipating potential challenges and addressing stakeholder concerns, they ensure optimal outcomes throughout the claim’s lifecycle.

Main Responsibilities

  • Pro-active management and control of high-profile, complex claims, including identifying coverage issues and problems early in the life cycle of the claim, and working with clients and insurers to resolve these problems.
  • Producing claims information and presenting to insurers or clients, either in written or networked format; dealing with any resultant instructions, queries and enquiries.
  • Monitoring insurers’ agreement and payment of funds and ensuring that payment is made to the appropriate beneficiary.
  • Reporting any claims difficulties immediately to management.
  • Ensuring relevant insurer’s instructions are notified to Client/expert and vice versa.
  • Building meaningful relationships with Clients, experts and insurers by dealing with them in a prompt, friendly and professional manner.
  • Ensuring effective liaison with placing colleagues, including maintenance and provision of claims statistics for renewal or similar purposes.
  • Ensuring effective liaison with accounting colleagues regarding collection/payment of funds, any queries and the subsequent clearance of accounting entries.
  • Keeping up to date with market and system changes.
  • Monitoring workload and reporting to management as appropriate.

Qualifications & Experience

  • Undergraduate degree in business, law, economics, or engineering preferred but not required.
  • At least DIP CII, or ideally ACII qualified.
  • At least 5 years’ experience with a broker, insurer, lawyer, or loss adjuster handling claims.

Person Specification

  • Ability to use Word, Excel and PowerPoint.
  • Strong numeracy skills.
  • Strong communication skills, both oral and written.
  • Ability to work effectively as part of a team.
  • Ability to work under pressure and meet deadlines.
  • Proactive and ambitious – willing to take on challenges and grow technically and professionally.

Think you don’t meet every requirement? We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive. If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

Interview Process

At Price Forbes, we have a straightforward interview process to ensure the best fit for both you and the company:

  • Submit your application with your CV, emphasising your skills and experience related to the job.
  • Our Talent Acquisition team will arrange a call to tell you more about the role and the team.
  • If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via teams or in person.
  • Depending on the role, you may be invited to attend a second stage interview with further members of the team.

If successful or unsuccessful, we always try and move quickly in presenting an offer or providing feedback. We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.

Senior Claims Advocate - US Casualty employer: Price Forbes

At Price Forbes, we pride ourselves on being an exceptional employer that champions employee development and inclusivity within a vibrant London-based environment. Our commitment to flexibility, competitive benefits, and a culture that celebrates diversity ensures that every team member can thrive while contributing to meaningful client success in the dynamic field of claims advocacy. Join us to be part of a supportive team that values your growth and well-being, all while working alongside some of the industry's top talent.
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Contact Detail:

Price Forbes Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Senior Claims Advocate - US Casualty

✨Tip Number 1

Get to know the company culture! Before your interview, check out Price Forbes' social media and website. Understanding their values and what they celebrate can help you connect during the conversation.

✨Tip Number 2

Practice your pitch! Be ready to explain how your experience aligns with the role of Senior Claims Advocate. Highlight your skills in managing complex claims and building relationships with clients and insurers.

✨Tip Number 3

Ask insightful questions during your interview. This shows you're genuinely interested in the role and the company. Think about asking about their approach to claims advocacy or how they support employee growth.

✨Tip Number 4

Follow up after your interview! A quick thank-you email can leave a lasting impression. Mention something specific from your conversation to remind them of your enthusiasm for the role.

We think you need these skills to ace Senior Claims Advocate - US Casualty

Claims Management
Client Relationship Management
Insurance Policy Analysis
Communication Skills
Persuasive Argumentation
Problem-Solving Skills
Numeracy Skills
Teamwork
Time Management
Proactivity
Attention to Detail
Flexibility
Technical Proficiency in Word, Excel, and PowerPoint

Some tips for your application 🫡

Tailor Your CV: Make sure your CV is tailored to the Senior Claims Advocate role. Highlight your relevant experience in managing complex claims and your communication skills, as these are key for this position.

Craft a Compelling Cover Letter: Your cover letter should tell us why you're excited about joining Price Forbes. Share specific examples of how you've successfully handled claims in the past and how you can contribute to our team.

Showcase Your Skills: Don’t forget to mention your proficiency in Word, Excel, and PowerPoint. We love candidates who can demonstrate strong numeracy and communication skills, so make sure to highlight these in your application.

Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and you'll be one step closer to joining our vibrant team at Price Forbes!

How to prepare for a job interview at Price Forbes

✨Know Your Claims Inside Out

Before the interview, brush up on your knowledge of high-profile and complex claims, especially in US Casualty. Be ready to discuss specific cases you've handled, the challenges you faced, and how you resolved them. This will show your expertise and proactive approach.

✨Showcase Your Communication Skills

As a Senior Claims Advocate, strong communication is key. Prepare to demonstrate your ability to present information clearly and persuasively. You might be asked to explain a complex claim scenario, so practice articulating your thoughts in a concise and engaging manner.

✨Build Rapport with Interviewers

Price Forbes values relationships, so make an effort to connect with your interviewers. Be friendly, professional, and approachable. Ask questions about their experiences and the team dynamics to show your interest in building meaningful relationships within the company.

✨Emphasise Your Flexibility and Team Spirit

Highlight your ability to work under pressure and as part of a team. Share examples of how you've adapted to changing circumstances or collaborated with colleagues to achieve successful outcomes. This aligns with Price Forbes' commitment to flexibility and teamwork.

Senior Claims Advocate - US Casualty
Price Forbes

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